Jettson De Guzman Email & Phone Number

Sleaford, Gb

Sleaford, Gb

La Fosse Digital Outcomes is a digital consultancy who specialise in solving your transformation challenges through the deployment of experienced professionals into your business. We work on-site with you to define strategy and deliver innovative products, upskilling your team throughout. As an Operations Coordinator, I focus on consultant engagement to help provide support for on going projects. And also delivery support to make sure that our clients have the necessary reports regarding the projects and the consultants we've assigned. I also run internal projects to further identify problems areas on the way we operate and execute solutions to enhance the way we work.• Managed onboarding and offboarding of Consultants to Client Contracts with the Candidate Care team.• Presented consultant profiles to the company’s network of clients.• Managed the consultant timesheets and handled disputes.• Maintenance and Management of Bullhorn (CRM being used) and the Digital Outcomes consultants data.• Lead Generation for Sales Administration on Bullhorn.• Slack admin - maintaining and updating slack in relation to business growth.• Supported Bid Management with bid lifecycle and liaised with the legal/contracts team.• Supported the sales team with task tracking through Asana.• Supported on providing reports for clients such as consultant utilisation and margin and financial reporting.

London, England, United Kingdom

Running internal technology based projects that ranged from designing and optimising new or existing business processes. This involved creating reports for business metrics and implementing integrations between platforms. Most projects I took part on was run by myself from the planning stage all the way through to roll out. I further got myself involved with the company by becoming the interim Data Manager for a few months, where I managed the data compliancy of the company and handled the company's two external data researchers, Ascentrik and Merit. • Created data reports using PowerBI, Salesforce, and Pardot to determine event performance and plan for event reoccurrence.• Technology lead for the use of Google Analytics, aided Marketing for site traffic and engagement for the events.• Provided the solution for bot traffic issue for the event sites which helped eliminate the false audience (0.01s site time) which made up approximately 83% of the site traffic.• Provided further reports on events and created invoices using Excel.• Individually managed projects to improve business operations and further improved existing platforms. • Created and maintained service desk platforms for both HR and IT using Jira Service Management.• Oversaw the documentation migration from Notion to Confluence.• Microsoft 365 admin. User creation, policy creation/modification through Azure, handled mail flow rules and email reports through Exchange, and managed company assets through Endpoint.• Communicate with global external vendors to identify problem areas and provide solutions.• Tested applications through Salesforce Sandbox.• Managed consumer and company data in Salesforce.• Helped onboard new users and offboard users on Salesforce.• Aid with the data management policy for the business.• Working alongside business intelligence researchers for delegate attendees.• Technology lead for hybrid events. • Led the talent acquisition process for the Support Analyst role.

Hitchin, England, United Kingdom

Throughout my time at Waitrose & Partners, I was part of the retail team. Within this team, I helped with the organisation of the in-store warehouse, managing daily deliveries, stock replenishment and stock rotation, and providing excellent customer service.

During my time at Octopus Energy, I started off through a summer internship and was offered a part time role whilst I finish my studies. I was fortunate enough to have been given the responsibility to have more of a leadership role between the other interns, where I helped set up meetings and provide feedback to our supervisors. My role as an energy specialist had me working in operations and provided day to day service mainly on customer account management. Engagement during typically is done through email and phone calls, but no only to customers but also industry stakeholders. Due to my mathematical background, I was given access to customer account credit management.

Leicester, United Kingdom

Leicester, England, United Kingdom

Managed my time to set up the restaurant for both day and evening services. During service, I would be in charge of greeting, taking orders, delivering food and cleaning multiple tables, this also includes taking payments. With the nature of restaurants, it was natural for me communicate clearly and constantly with my colleagues and the kitchen staff throughout my shift.

Stevenage, United Kingdom

Worked with nurses to provide care for elderly residents with disabilities. Adapted constantly to care for each individual, this also meant that throughout my time at Pinelodge, working under pressure was common. Helped with the handling, feeding, and helped document medication intake for each resident I worked with.

Leicester, United Kingdom

Catered during match days for the exceutive members of the Leicester Tigers rugby club and also for the rugby players (both home and away players). Helped set up the executive suite for the whole match day, pre-match, half time and post match services were provided.

Stevenage, United Kingdom

Worked within a timeframe to prepare and deliver food to the inhouse patients at Lister Hospital.

Stevenage, United Kingdom

Front of house member, which required me to take and prepare orders of customers.

Stevenage, United Kingdom

Helped provide customer service to customers and maintained stock at the shop floor. Organised the stock room to allow easy product transfer from stock room to shop floor.

Master Of Science - Ms, Manufacturing Management, Distinction

Bachelor Of Engineering - Be, Mechanical Engineering, 2:1 (Upper Division)

Activities and Societies: Engineering Society Leicester Longhorns- American Football Course Representative (First Year) Leicester Titans.

Mechanical Engineering

Engineering foundation year, progressed onto first year of Mechanical Engineering. Transferred to University of Leicester.

Education record

Activities and Societies: Basketball Team Basketball assistant coach Rugby Team Athletics (100 and 200 meters events) Photography club.

Bachelor Of Engineering - Be, Mechanical Engineering