Jev Ragadio Email & Phone Number

San Antonio, Texas, United States

San Antonio, Texas Area

Joint-Base Lackland, San Antonio, Texas

Lead and maintain accountability of over 25+ Airmen. Support 149th Fighter Wing (FW) manpower to reduce their workload (e.g. remedy tickets, critical outages, IT networking troubleshooting). Provide guidance and knowledge gained through years of experience to new Air Force members. Introduce Airman and other members into community involvement.Vital Accomplishments• Decommissioned 149th FW Security Forces communication room; resources for 220+ personnel saving AF $10K IT assets• Volunteered 24 hours to Special Olympics competition aiding over 900 athletes while boosting positive AF image with community• Tackled 149th FW network outage; isolated/directed repair of faulty router...reinstated AFNET to 13K computer sys• Assisted during IT refresh; installed and configured 85+ workstations ensuring reliability of $40K+ IT assets

Department Of Defense, San Antonio, Texas

Lead team of six in worldwide-networked operating data center, managing joint military personnel and network platforms to thousands of Department of Defense users. Increased data center network (DCN) infrastructure by providing hands-on installations of network, server, and monitoring devices while complying with power, space, & cooling (PSC), and cabling standards. Delivered thorough troubleshooting and customer support for a large array of networked systems and applications through configuration of networked Layer 2 & 3 interfaces. Hands-on experience with several Cisco platforms to include Nexus 2901 and 4900M routers, Cisco Call Manager with 7900 series Cisco IP Phones, and Cisco Wireless Access Points (WAP).Vital Accomplishments• Managed $3.1M DCN infrastructure ensuring access to over 70 joint intelligence systems• Conducted and configured anti-virus updates safeguarding multiple networks from 200K+ cyber attacks daily• Oversaw core network overhaul of vital data links which enhanced USCYBERCOM mission system defense from 5 hostile nations

Department Of Defense, San Antonio, Texas

Evaluated impacts of organized upgrades advising essential leadership on IT issues while coordinating global users’ IT requests. Managed engineering and installation teams implementing joint systems installations, relocations, removals, and modifications. Created detailed project plan providing customers and stakeholders with detailed tasks, pinpointed milestones, significant liens/show-stoppers thus enabling effective communication through each step of change management. Successful communication and people skills lead to substantial wholesome company relations and customer service.Vital Accomplishments• Coordinated and managed 35+ enterprise-wide IT projects within timely manner receiving 100% customer satisfaction using animated personality which was acknowledged personally by Divisional Chiefs• Directed $4.6M technical refresh of IT components coordinating with 5 national secure sites• Supervised $1.2M+ wireless network project consisting of 450+ devices while managing 9 IT work centers completing assignment before projected date

Osan, Gyeonggi-Do, Korea

Provided and maintained telephone, data, radio, and secure equipment circuits delivering to Command, Control, Communications, Computers and Intelligence (C4I) and 30K United States Forces Korea personnel. Performed and directed safeguarding of 4K+ Defense Information Systems Agency Pacific (DISA-PAC) circuits. Maintained over 700 devices supporting Osan Metropolitan Area Network (MAN), including $200M+ voice switch & systems control facility, providing connectivity to 7.4K users.Vital Accomplishments• Conducted 150+ work orders including 300+ outages sustaining Command and Control (C2) links ensuring success of 7.7K mission sorties• Resolved 400+ DISA-PAC circuit outages which was key to earning 2011 DISA-Korea Transport/Switch Facility of the Year• Installed and configured 30+ network switches site-wide for remote maintenance systems elevating safety and awareness of 56 aircraft valued over $1.8B

San Antonio, Texas Area

Directed and performed troubleshooting measures on video, data, and voice circuits supporting Department of Defense. Managed, maintained, and analyzed the optimal performance of secure/non-secure Local and Wide Area Networks. Coordinated authorized outages with both commercial vendors and worldwide military system control facilities.Vital Accomplishments• Modernized over 50 encryption devices to close security gaps eliminating unauthorized disclosure ensuring Global War on Terrorism (GWOT) operations credibility• Tracked and updated multiple hundreds of Remedy outage tickets to sustain communication status visibility and validated trend analysis for 1K+ circuits• Enabled and enhanced video telephone conference (VTC) circuit ensuring inter-agency C2 conferencing capabilities for CIA/FBI/DEA/DIRNSA

Education record

Information Technology