Jevern Partridge Email and Phone Number
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I am a highly experienced results-oriented IT Executive with a demonstrated track record of developing and delivering sustainable innovation and change.I have worked across a broad spectrum of businesses from FTSE 100 companies, SMEs, charity and public sector operating in the UK, Europe, Asia, North America and Australasia. I have excellent knowledge in a variety of business types including high growth, turnaround and mergers. I have delivered multi million pound programmes of work across a range of business needs including digital innovation, eCommerce, ERP legacy transitions, international implementations, CRM, mobile, and supply chain.I pride myself on being an exceptional communicator. I can clearly present the vision to the board to ensure buy in for the strategic roadmap. I am an expert peer to executive colleagues, supporting them through programmes of change. I understand the importance of creating a great team to enable change through empowerment and personal development.An important part of my role has been to change the culture, both within IT and the wider organisation. I have facilitated this by directly engaging with colleagues to understand their challenges and how technology might best support them, to ensure what is delivered is what is required.
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Chief Information Officer - Uk And IrelandRexel Uk Ltd Jan 2021 - PresentSheldon, Birmingham, Gb
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Interim Programme Lead - Digital TransformationDogs Trust 2020 - 2020London, London, GbResponsible for the discovery and programme start up for a major Salesforce digital change programme, covering all areas of the charity including marketing, donations, website and dog rehoming -
Chief Information OfficerSoak.Com 2016 - 2020Nuneaton, Warwickshire, Gbsoak.com was a pure play bathroom retailer and was part of Ferguson plc, until an MBO led by the CEO in March 2019. Under Ferguson, sales grew from £44m to £70m with EBITDA growth from £-0.3m to £2.0m. My remit was to remove the technology blockers to business growth domestically & internationally and to speed up the pace of change. I reported to the CEO and sat on the exec board with responsibility for technology, customer experience and digital across the UK, Netherlands and Ireland. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀I was responsible for the international launch of France, Germany, Spain and Italy on Amazon, and Ireland and the Netherlands on soak.com, driving multi million pound revenue streams. The Netherlands facility included country office, warehousing and contact centre enabling a Brexit strategy for international growth in Western Europe.With responsibility for customer experience I completed a wholesale replacement of legacy eCommerce systems. This increased mobile conversion rate by 20% through this channel. Live Chat improved average order value by 15% and had a conversion rate of 25% within one month of launch. The technology change removed the barrier for domestic growth and enabled a 48% year on year increase on Black Friday 2018. I advocated data driven development based on multivariate testing tools, enabling a fail fast approach. This supported improvements in conversion rate, average order value and operating costs. The checkout was redesigned using these tools and conversion rate increased by 2% driving over £1m of additional revenue and reduced post sales calls to the contact centre by 15%My team provided the technology to open a Showroom driving £1.2m of additional sales in the first full financial year through iPads, self-service touch screens and order capture systems. This enabled customers to see the entire range and checkout independently or at home. -
Interim Head Of Digital Programme DeliveryHouse Of Fraser Feb 2016 - Jun 2016London, England, GbHouse of Fraser is a multi channel department store group with a turnover of £850m [£175m online]. I reported to the director of digital. As part of a short-term assignment, I provided leadership support to the digital team as they scaled up the eCommerce platform replacement programme.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀I facilitated the launch of the first international site (Australia). This served as a pilot in a smaller market, enabling the customer team to learn about market localisation and the new tools.I created a programme structure, effectively managed the transition of my team, enabling the UK platform replacement programme to become their main focus.I proposed ways of working for the digital and IT teams to take advantage of agile development and product management.My team managed multiple releases on the mobile app and I improved ways of working with the third party. I managed the front-end development team working onshore, with Infosys core development offshore. -
Interim Chief Information OfficerNisa Retail 2015 - 2016Scunthorpe, North Lincolnshire, GbNisa is a £1.3bn turnover convenience retailer and wholesaler with over 2500 sites across the UK. It operates as a member owned mutual company. I reported to the CEO and sat on the executive board. I was recruited in a period of turnaround taking a £2.9m loss to a £7.3m profit, the biggest annual swing in profits in the 39-year history of the business. On arrival I carried out a complete review of the IT function and presented recommendations to the CEO to support the required improvements. I was retained to implement the recommendations.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀To support the turnaround of the business, I saved 15% on the IT operational costs to improve EBITDA. I also reduced annual capital investment by 50% to improve cash flow.I was given additional executive responsibility to transition a £1bn 5-year contract into operations. This involved agreeing the range, developing the technology and stocking 120 stores overnight and then ongoing deliveries. The project went live in under 10 weeks. It immediately brought in an additional £4m of revenue per week to enable the turnaround. The B2B order management system for retailers was functional but had a poor user experience. This was fully refreshed to support mobile and tablet ordering and also the layout so that promotions were clearly visible throughout the user journey. This was launched in time for Black Friday so that members could purchase wholesale items on flash deals bringing in £1m of revenue.I overhauled a multi-million pound in house EPoS programme which was off track. A clear pay back was established from members buying the system and the EPoS sales data being sold to a third party. -
Consulting ManagerJavelin Group (Part Of Accenture Strategy) 2014 - 2015London, GbJavelin Group is a strategy consultancy, supporting digital transformation. I developed IT and digital strategies, in line with overall business objectives, for CIOs and company boards.𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀:I completed a strategic review and IT roadmap for a 200-store franchise operation. This established best systems fit to improve margins and drive sales. The work saved the business from investing over £20m over two years as the expected benefits could not be realised.I was brought in to reorganise the IT team for a 900,000 sq ft eCommerce fulfilment centre. I created a project lifecycle to improve the end to end process and an IT service management structure so that the site could process up to 2 million items per week without any IT disruptions. I was responsible for programme assurance for a £1.2B B2B electronics business eCommerce re-platform. Covering 29 localised sites worldwide, the company wished to provide a B2C experience. I advised on programme start-up, structure, governance and eCommerce subject matter expertise.I worked with the largest multi brand office supply company with turnover of £400m to establish the brand and group requirements for a new B2B eCommerce platform to support the future of the business as it moved more sales to a digital platform. -
Digital Programme ManagerMarks And Spencer 2011 - 2014London, London, GbI was a senior member of the IT Digital Leadership team. I led Marks and Spencer into mobile, digital stores and international multichannel eCommerce, achieving online sales growth from £543m to £800m. Mobile sales reached over £1m per week and grew at greater than 100%. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀I was responsible for the development and launch of websites in nine countries in Western Europe and China over 18 months, providing over £15m of sales per annum in the first year.I led the mobile team that launched the first Android shopping app, delivering over £1m in sales in the first year with no cannibalisation of mobile web and zero marketing. My team also launched an iPhone app to enable targeted offers redeemable online and in store as part of a strategy to use the mobile device to join up the online and in store journey.I was responsible for the end-to-end development and launch of the first M&S digital concept store in Amsterdam to “Test and Learn” about the digital customer including a world first digital clothes rail, engineered with an agile team using the cloud for fast development times and scalability. -
Head Of Business SystemsAsos.Com 2008 - 2010London, London, Gbasos.com is a pure play fashion retailer. During my term, sales grew from £80M to £250M with EBITDA growing from £7M to £22M. Reporting to the CIO, I built a high-capacity senior IT team from the ground up, recruiting and developed over 40 professionals in engineering, testing, business analysis, product management and business intelligence. 𝗞𝗲𝘆 𝗔𝗰𝗵𝗶𝗲𝘃𝗲𝗺𝗲𝗻𝘁𝘀I architected a strategy for internationalisation, enabling growth of the first £200M of international sales. International sales grew from 10% - 35% of total sales. My team implemented a warehouse management system to facilitate company growth and new delivery options in support for the mission to provide the best online delivery and returns in the sector.To support customer segmentation of marketing emails, my team delivered the first company CRM in alignment with the business strategy of personalisation to increase revenue per customer.
Jevern Partridge Skills
Jevern Partridge Education Details
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Cranfield School Of ManagementIt And Digital Leadership Programme -
The University Of HuddersfieldMarketing
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The University Of HuddersfieldHotel And Catering Business Studies
Frequently Asked Questions about Jevern Partridge
What company does Jevern Partridge work for?
Jevern Partridge works for Rexel Uk Ltd
What is Jevern Partridge's role at the current company?
Jevern Partridge's current role is Chief Information Officer - CIO100 2024, 2023, 2022.
What is Jevern Partridge's email address?
Jevern Partridge's email address is je****@****oak.com
What is Jevern Partridge's direct phone number?
Jevern Partridge's direct phone number is +4424763*****
What schools did Jevern Partridge attend?
Jevern Partridge attended Cranfield School Of Management, The University Of Huddersfield, The University Of Huddersfield.
What skills is Jevern Partridge known for?
Jevern Partridge has skills like E Commerce, Change Management, Stakeholder Management, Program Management, Business Intelligence, Management, It Strategy, Project Management, Crm, Integration, Team Leadership, Business Analysis.
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