Jevin Koleth Email & Phone Number

Boston, Massachusetts, United States

As a seasoned Senior Manager at Jellyfish, I spearhead and lead a high-performance team of Customer Success Managers. My role involves orchestrating cross-functional initiatives to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). I specialize in crafting strategic programs and initiatives to amplify product adoption, elevate customer value, and ensure favorable client outcomes. Thriving in a dynamic environment, I've contributed significantly to team success and overall… Show more As a seasoned Senior Manager at Jellyfish, I spearhead and lead a high-performance team of Customer Success Managers. My role involves orchestrating cross-functional initiatives to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). I specialize in crafting strategic programs and initiatives to amplify product adoption, elevate customer value, and ensure favorable client outcomes. Thriving in a dynamic environment, I've contributed significantly to team success and overall organizational goals. Show less

Boston, Massachusetts, United States

As a dynamic and strategic Manager of a Customer Success team at Jellyfish, I excel in driving business and strategic results for champions, executives, and ultimately customer organizations. With a proven track record of innovating and creating team plays, I am dedicated to mentoring and developing other CS people leaders, as well as implementing a data-driven accountability model for CSMs.In my role, I manage and lead a team of Customer Success Managers, while continuously refining… Show more As a dynamic and strategic Manager of a Customer Success team at Jellyfish, I excel in driving business and strategic results for champions, executives, and ultimately customer organizations. With a proven track record of innovating and creating team plays, I am dedicated to mentoring and developing other CS people leaders, as well as implementing a data-driven accountability model for CSMs.In my role, I manage and lead a team of Customer Success Managers, while continuously refining the role of Customer Success at Jellyfish. I run day-to-day operations, set team goals, and manage team and customer measures, while acting as an escalation point for customers. I coach the team on CSM 101 processes and philosophies, while also collaborating with CS Operations to provide management reporting on customer health.Additionally, I collaborate with sales and CSMs to forecast and secure customer renewals and upsells, and consolidate product feedback given to CSMs from customers. I identify and develop team members with management potential, and collaborate with the Founder and CCO to develop and operationalize Customer Success best practices, procedures, and playbooks.I also utilize data to guide Customer Success strategies and collaborate with all functions of the post-sales organization to help ensure a seamless customer experience. Finally, I continuously identify gaps or areas of opportunity in the customer experience and propose solutions.Overall, my strategic mindset and exceptional leadership abilities enable me to help drive the success of customer organizations through innovative team plays and effective mentoring. Show less

Boston, Massachusetts, United States

As a Strategic Enterprise Customer Success Manager at Jellyfish, I worked with enterprise customers to optimize their day-to-day engineering culture through Jellyfish data insights. I created success plans, educated and trained customers, and facilitated the training of new end-users as Jellyfish expanded its footprint. I ensured that every customer had a plan for successful adoption of Jellyfish, set up regular checkpoints, and monitored customer health. I collaborated with Account… Show more As a Strategic Enterprise Customer Success Manager at Jellyfish, I worked with enterprise customers to optimize their day-to-day engineering culture through Jellyfish data insights. I created success plans, educated and trained customers, and facilitated the training of new end-users as Jellyfish expanded its footprint. I ensured that every customer had a plan for successful adoption of Jellyfish, set up regular checkpoints, and monitored customer health. I collaborated with Account Executives in driving pre and post-sales activity and relationships, and worked with Product and Engineering teams to prioritize product enhancements requested by customers.One of my key strengths was maintaining a sense of calm when dealing with escalated customers, allowing me to manage customer relationships effectively, even in complex or challenging situations.In addition to my primary responsibilities, I also trained other Customer Success Managers on best practices and provided mentorship to help them succeed.I worked closely with our Product and Engineering teams to identify opportunities for strategic enhancements to the Jellyfish platform based on customer feedback. I acted as the voice of the customer, providing internal feedback on how Jellyfish could better serve our customers.One of the highlights of my time at Jellyfish was being selected to present on behalf of the company at an Engineering conference. I prepared and delivered a presentation on how Jellyfish was helping enterprise customers optimize their engineering culture through data insights, and shared best practices for success with other attendees.Overall, I was committed to ensuring that our enterprise customers were successful in achieving their business goals through the effective use of Jellyfish. I believed in building deep relationships with customers and helping them optimize their use of our product to drive business outcomes. Show less

I am a dynamic and engaging speaker specializing in leadership development and Diversity, Equity, and Inclusion (DEI). With a deep understanding of these critical areas, I empower individuals and organizations to reach their full potential by fostering inclusive environments and cultivating effective leaders. During my speaking engagements, I deliver insightful and thought-provoking presentations, providing practical strategies, actionable insights, and inspiring stories that resonate with… Show more I am a dynamic and engaging speaker specializing in leadership development and Diversity, Equity, and Inclusion (DEI). With a deep understanding of these critical areas, I empower individuals and organizations to reach their full potential by fostering inclusive environments and cultivating effective leaders. During my speaking engagements, I deliver insightful and thought-provoking presentations, providing practical strategies, actionable insights, and inspiring stories that resonate with diverse audiences. Drawing from extensive experience across industries, I guide individuals in unlocking their leadership potential and facilitate conversations on building inclusive cultures and embracing diversity as a catalyst for innovation and growth. Through my interactive and engaging approach, I create an environment that encourages open dialogue and growth. I am committed to driving positive change and equipping individuals and organizations with the tools they need to thrive in an ever-evolving global landscape. Along with freelance opportunities, I am also a part of MII Professional Speaking Agency. Speaking Engagements:Austin Tech Summit Conference: "Utilizing Data Insights to Transform Engineering Operations"OU Health Sciences Medical School Conference: "DEI Patient Journey Advocacy"South Dakota State University Leadership Conference: "DEI Student Journey"Memphis State University Sorority and Fraternity Conference: "Embracing DEI in Greek Life"University of Texas at Dallas Business School: "Core Principles for Entering the Workforce"Saint Leo University: "Leadership Development"Untapped Leaders Conference: “Value Based Leadership” Show less

United States

As a Senior Specialist, I managed large, complex hospital and engagement center accounts, collaborating closely with clients to understand their unique needs and provide operational consulting for a seamless transition from product implementation to a live environment. I also provided consultation services to clients, helping them navigate challenges and identifying opportunities for improvement.In addition to managing client expectations related to system capabilities, I ensured that… Show more As a Senior Specialist, I managed large, complex hospital and engagement center accounts, collaborating closely with clients to understand their unique needs and provide operational consulting for a seamless transition from product implementation to a live environment. I also provided consultation services to clients, helping them navigate challenges and identifying opportunities for improvement.In addition to managing client expectations related to system capabilities, I ensured that clients received ongoing support services that met their needs and helped them optimize their use of our products to drive business outcomes. This involved monitoring deliverables and support requests of our clients to ensure service excellence measured by responsiveness, accurate sharing of information, and clear expectations of large deliverable timelines. Through this approach, I maintained a high level of customer satisfaction by making sure that clients' needs were being met.As a Healthcare Senior Specialist, I supported and mentored a team of specialists for optimal client satisfaction, and identified product requirements for future enhancements. I effectively communicated these requests and worked with our Product and Engineering teams to prioritize them for development. This allowed us to deliver solutions that were tailored to each client's needs and helped them achieve their business goals.Working across a multidisciplinary team of Senior Leadership, Developers, Project Managers, Product Managers, Analysts, Hospital Leadership & Clinical Experts .Through consultation, I was able to provide customized solutions for each client to help them achieve their specific goals. Overall, as a Healthcare Senior Specialist, I was committed to building deep relationships with clients, understanding their unique needs, and providing exceptional service and support. Show less

Austin, Texas Area

As a Senior Product Manager and Scrum Master, I utilized agile methodology to lead and facilitate scrum ceremonies such as daily standup, backlog refinement, sprint review, sprint retrospective, scrum of scrum, and stakeholder management. I successfully managed the referral and care coordination module as the Product Owner, ensuring that it met the needs of our clients and customers.To ensure that our product remained innovative and competitive, I regularly conducted industry literature… Show more As a Senior Product Manager and Scrum Master, I utilized agile methodology to lead and facilitate scrum ceremonies such as daily standup, backlog refinement, sprint review, sprint retrospective, scrum of scrum, and stakeholder management. I successfully managed the referral and care coordination module as the Product Owner, ensuring that it met the needs of our clients and customers.To ensure that our product remained innovative and competitive, I regularly conducted industry literature reviews, client interviews, and gathered feedback from stakeholders. I also leveraged my industry network connections and combined this knowledge with my Salesforce Health Cloud platform expertise to develop an innovative product.As the Product Owner Leader, I provided oversight for the visionary development components of the product, and managed the engagement center product team. I also oversaw the implementation of our product with hospitals, ensuring that they were satisfied with the deployment and customer experience.I worked across a multidisciplinary team of CEO’s, CTO’s, Developers, Project Managers, Product Managers, Analysts, and Hospital Leadership/Clinical Experts. Collaborating effectively with my colleagues across the organization, I successfully managed the product development process, ensuring that our product met the needs of our customers and clients. Show less

Dfw Market

As a Healthcare Director, I provided robust operational oversight for 3 inpatient hospitals and 2 managed care units. I served as a trusted advisor to the market executive, physicians, CEOs, COOs, and CNOs of each hospital. The Dallas hospital had 87 operational beds, the Frisco hospital had 36 operational beds, and the Fort Worth hospital had 30 operational beds. The Grapevine and Irving managed units combined had 30 operational beds. On average, we admitted 300 patients per month across all… Show more As a Healthcare Director, I provided robust operational oversight for 3 inpatient hospitals and 2 managed care units. I served as a trusted advisor to the market executive, physicians, CEOs, COOs, and CNOs of each hospital. The Dallas hospital had 87 operational beds, the Frisco hospital had 36 operational beds, and the Fort Worth hospital had 30 operational beds. The Grapevine and Irving managed units combined had 30 operational beds. On average, we admitted 300 patients per month across all hospitals.As a valued Lean Six Sigma expert, I used a huddle board to track daily admission delays, monthly admissions, single case agreements, denials, and top referral sources. I led detailed root cause analyses and created new ideas to reach weekly goals, which we called the recovery plan. I provided status updates on our goals to Tier 3 Executive Leadership. By analyzing operational metrics, we were able to increase our return on investment by decreasing claim denials through collaborative payer relations and streamlining operational logistics to increase admissions. Our hospital department was consistently ranked as a top performer.I worked collaboratively with a multidisciplinary team of Senior Leadership, Physicians, Project Managers, Quality Improvement Specialists, and Clinical Experts to ensure we were providing the highest quality of care to our patients. I effectively communicated with hospital staff, ensuring they understood their roles and responsibilities in achieving our goals. I also provided guidance to my team, identifying areas for improvement, and developing training programs to enhance staff knowledge and skills.I used Lean Six Sigma principles to identify areas for improvement, developed strategies to streamline processes and enhance the quality of care provided. Through effective communication and collaboration with hospital staff and other healthcare professionals, we were able to achieve our goals & deliver exceptional service to our patients.. Show less

Baylor Rehab Dfw North Region

As a Healthcare Regional Manager, I provided operational and consulting oversight for 18 outpatient rehabilitation clinics. My responsibilities included employee engagement and management, patient satisfaction, insurance reimbursement and verification, revenue cycle management, budgetary solutions and improvement analytics, hiring and onboarding staff, presentations, and collaboration with the Baylor Rehab leadership team to achieve company goals.I played a vital role as a strategic… Show more As a Healthcare Regional Manager, I provided operational and consulting oversight for 18 outpatient rehabilitation clinics. My responsibilities included employee engagement and management, patient satisfaction, insurance reimbursement and verification, revenue cycle management, budgetary solutions and improvement analytics, hiring and onboarding staff, presentations, and collaboration with the Baylor Rehab leadership team to achieve company goals.I played a vital role as a strategic leader for 18 clinics in the North Region and was involved in many leadership aspects of the entire joint venture. I led several projects that contributed significantly to the growth and success of the organization.I served the Baylor Rehab Outpatient Leadership Development program as a preceptor, which was aimed at developing leadership skills and capabilities for outpatient clinic leaders. I also designed and implemented the Clinic Culture Initiative, which was focused on enhancing the clinic culture to drive better outcomes for patients and employees.I facilitated the Baylor Rehab New-Hire Orientation program, which ensured that new employees were equipped with the necessary knowledge and skills to provide high-quality care to patients. I also served as the Leadership Series Coordinator for the Baylor Rehab PRO Team.I was a key member of the Baylor Rehab Outpatient BAT (Business Action Team) for LEAN and the National Select Medical BAT for Outpatient Net Promoter (Patient Satisfaction Metrics). These initiatives focused on improving patient outcomes, increasing efficiency, and enhancing patient satisfaction.Overall, I was committed to providing the highest quality of care to patients by driving operational excellence, enhancing employee engagement, and improving patient satisfaction. My skills in leadership, consulting, and operational administration helped to drive growth and success for the 18 outpatient rehabilitation clinics that I oversaw. Show less

Baylor University Medical Center, Tom Landry Fitness Center, Dallas, Tx

As a Physical Therapy Technician with a specialization in neurology, I provided multi-disciplinary patient scheduling and outcomes data entry for orthopedic, neurological, and women's/men's health patients. I assisted the physical therapy and occupational therapy teams in providing care to neurological patients and conducted department hand hygiene audits to ensure compliance with safety protocols.In addition to my clinical work, I was a member of the National Select Medical BAT Team… Show more As a Physical Therapy Technician with a specialization in neurology, I provided multi-disciplinary patient scheduling and outcomes data entry for orthopedic, neurological, and women's/men's health patients. I assisted the physical therapy and occupational therapy teams in providing care to neurological patients and conducted department hand hygiene audits to ensure compliance with safety protocols.In addition to my clinical work, I was a member of the National Select Medical BAT Team, working on the Cultural & Generational Diversity Initiative to enhance patient experience and satisfaction. I also worked on various Microsoft Word, Excel, and PowerPoint projects to support the department's operational needs.Overall, my experience as a Physical Therapy Technician allowed me to make a positive impact on the lives of patients with neurological conditions by providing comprehensive care and ensuring a safe and clean environment. My work on the National Select Medical BAT Team and various projects demonstrate my commitment to continuous learning and improving patient outcomes. Show less

Lewisville, Tx

As a Cardiac Rehab Intern, I gained hands-on experience creating exercise prescriptions and monitoring the vital signs of patients. I checked resting and exercise heart rate/blood pressure and attached EKG leads to evaluate patients on the EKG monitor using the Advantage Scottcare system. My role involved interpreting EKGs and providing assistance to the RN/Exercise Physiologist in paperwork and all aspects of the Rehab Center. Through this experience, I developed a strong foundation in… Show more As a Cardiac Rehab Intern, I gained hands-on experience creating exercise prescriptions and monitoring the vital signs of patients. I checked resting and exercise heart rate/blood pressure and attached EKG leads to evaluate patients on the EKG monitor using the Advantage Scottcare system. My role involved interpreting EKGs and providing assistance to the RN/Exercise Physiologist in paperwork and all aspects of the Rehab Center. Through this experience, I developed a strong foundation in cardiac rehabilitation and honed my skills in patient care and EKG interpretation. I am passionate about promoting health and wellness in the cardiac population and look forward to contributing my knowledge and skills to the field. Show less

Master'S Degree, Executive Public Administration And Healthcare Administration, Magna Cum Laude

Activities and Societies: The Honor Society of Phi Kappa Phi. Honors Graduate, Executive Healthcare Administration MPA. Capstone & Thesis.

Bachelors Of Science, Kinesiology And Exercise Science

Activities and Societies: Chamber Choir, Voice Studio, Dean's List. Exercise Science Graduate, Member of the Dean's List