Jevon Jones Email & Phone Number

Redmond, Washington, Us

Redmond, Washington, Us

Developing and implementing strategic initiatives to optimize operations and enhance the sales experience for over 900 team members across 4 countries in the Direct Sales & Success (DSS) team.Strategic Development:- Crafted the Commercial Hardware Direct strategy, harmonizing with enterprise goals and elevating the DSS team.- Managed tool projects, translating strategy into actionable plans using Agile methodology.Innovative Initiatives:-Customer Choice Model: Transformed the sales approach by endorsing a partner-agnostic stance, enriching the customer purchasing experience.-Pre Sales Team: Pioneered a dedicated team within Business Sales Operations (BSO) to handle quotes, pricing, and transactions, thereby boosting DSS sales team efficiency.-Sales Escalation Desk: Established a proficient team to tackle intricate order submission issues, expanded responsibilities include document maintenance, & live Q&A sessions.-CenOps Rollout: Orchestrated the CenOps rollout for device order processing, refining resources and spearheading numerous process enhancements.Process & Tool Enhancement:- Spearheaded process capabilities and tool updates, elevating the sales experience and revenue.- Introduced pivotal enhancements for FnO, emphasizing automation and enhancing the user experience.Collaboration & Engagement:- Fostered relationships with Engineering, Privacy, Sales, and Support units, unifying goals and rolling out new sales initiatives.- Collaborated with teams, assimilating feedback to co-create programs and tool features.Communication Expertise:- Strategized documentation and conveyed intricate tool systems to leadership, ensuring transparency.- Delivered weekly insights on seller experiences and tool advancements post-launch.Process Refinement:- Streamlined policies for stakeholders and sellers, focusing on clarity and efficiency.- Directed the CenOps rollout for device processing, emphasizing process improvements and reporting dynamics.

Redmond, Washington, Us

Redmond, Washington, Us

During my time as a Field Support Specialist I held 4 unique roles for the Microsoft Hub in NYC as my area's of responsibility have evolved over time.Business Focus Area Lead (Apr 2020 - Apr 2021)-Up skilling a mix of 20 consumer sales, inventory specialists, and technicians in use of the use of tools and talk tracks to cultivate their own book of business to achieve targeted revenue goals.-Help team members build business acumen by having them sit in on my customer meetings and providing insightful feedback in their own customer interactions.Business Solutions Admin (Nov 2017 - Mar 2020)-Lead discovery calls with C-Level executives, decision makers, and administrators to understand their business needs and to elevate their business execution.-Directly supporting account teams with transacting sales for Enterprise customers, submitting support tickets, and connecting them with our training to drive utilization.-Manage accounts and sales pipelines using Dynamics 365 and generated cloud quotes using MSX for current opportunities.-Performing customer success trainings on Teams, Outlook, and SharePoint for SMB and Enterprise customers.-Submission of daily and weekly LT recaps around pipeline, business beats, and insights around process and procedures.Events and Marketing Admin (Nov 2017 - Mar 2019)-Creating and promotion of instore events and unique experiences in order to drive traffic to the Microsoft Flagship Store in NYC. -Scheduling Team members to host and run trainings/events for a dynamic range of audiences.-Submission of daily and weekly LT recaps around customer engagements, traffic generated from in-store events, and learns to improve on future experiences.-Directly managing events and experiences.Business Operations Admin (Nov 2017 - Mar 2020)

Redmond, Washington, Us

Enrolled in the position for a week before I was swiftly promoted to a Field Support Specialist. During my time in this role I assisted customers with the technical support for Microsoft hardware and services.

Redmond, Washington, Us

As a Microsoft Product Advisor our roles were to evangelize Microsoft hardware/services, to create fans and drive brand awareness for our customers. Some of the responsibilities that I had while holding this title were:-Advising customers based on the perfect Microsoft solution based on their customized wants and needs. -Providing training and support in a multitude of workshops for customers.Some unique responsibilities and experiences that I held were:-Write and submit the weekly, monthly, and quarterly LT recaps to properly represent the voice of our customers, sales data, employee experience and review of the facilities at our location-Administer exams as a Microsoft Certifications Proctor.-Generate the daily zoning schedule for our location.-As a Community Champion I was tasked with providing logistical support for major events, as well as training new team members on our workshop content.-As a Business Champion I acted as an extension of the business team providing support to business and enterprise customers.-Lead the Outlook Mobile Help Desk team for NYC. In this role I onboarded, trained and managed 8 team members to handle Outlook Mobile Support tickets. In addition to this I also provided level 2 support and handled all customer escalations.-Managing the flow of our support desk as an ADS, to ensure that technicians were properly assigned cases, and maintaining transparency with customers while they are being queued for assistance.MVP for the month of February in 2017

Richfield, Minnesota, Us

Atlanta, Georgia, Us