Plans and directs the day-to-day operations of the store. Develop strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base. Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. Preparing detailed reports on buying trends, customer requirements, and profits. Manage store budgets and update financial records. Monitoring inventory levels and ordering new items. Maintain high store standards and conditions and foster a positive environment. Ensure customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability. Supervises a team of sales associates while also answering directly to the CEO. Training staff to be proficient with their job and empowers them to take more proactive steps in running the store while providing feedback that leads towards high levels of satisfaction among customers. Forecast staffing needs and develops a recruiting strategy to provide optimal staffing in all areas.

Helped client with online research, email correspondence, bookkeeping and other specialized tasks such as transcribing, photo editing, infographic submission, lead generation, etc.

Responsible for research, outreach, negotiation, and purchase of quality link placements for various clients. We use different SEO tools such as Google Analytics, SEM Rush, Moz and etc. I managed a small team of media researchers and train new employees. Productivity Reports are submitted on a monthly basis.

• Supervise a team of media buyer negotiators who contact webmasters and site owners for online advertising. • Monitor output quantity and quality of premium negotiators regularly.• Respond to issues and concerns related to negotiations and lead generation in the absence of Project Manager.• Monitor task progress and output quality of the media negotiating team doing both email and voice medium.• Facilitate training for new negotiators (MBN).

Treat patients that have experienced various degrees of burn trauma. Working with a team of practitioners, I help individuals who have suffered burn injuries due to contact with fire, chemicals, oil, or electricity. It is considered a type of critical care.

Assisted customers technically on their Norton/Symmantec products as well as providing quality support on account related issues