Jey Bala Email & Phone Number

Kuala Lumpur, Malaysia

My career highlights to date include: ‣ Hitting over RM 1 Million in sales from collaborating with 50+ industry leaders ‣ Coaching 30 social enterprises and leading 20 civic engagement campaigns across Asia‣ Conducting 30+ training sessions for business owners, including 50 train-the-trainer programs‣ Delivering 100+ workshops in various fields, resulting increased productivity, enhanced team cohesion, and improved business outcomes‣ Spearheading the development of comprehensive modules for private schools and the Ministry of Education, resulting in improved academic performance and engagements with students across various educational settings‣ Developing of UNDP's toolkit on promoting business integrity within the ASEAN region‣ Launching initiatives in Design-thinking, Sustainability, and Corporate Social Responsibility (CSR) programmes for corporate and government clients‣ Pioneering successful business ventures, centring around social impact through strategic collaboration with a diverse network of international partnersSome of the initiatives I directed, provided mentorship for, and trained between 2022 and 2024 are:‣ YSEALI Bootcamp ‣ Environmental Accelerator Programme ‣ The Energy Transition Conference ‣ Women in Entrepreneurship‣ ESG Uprising‣ UNESCO-APCEIU Youth Leadership Workshop‣ Alumni ReconnectI am primarily responsible for overseeing the strategic management of Mereka’s space rentals and their end-to-end operations (in collaboration with our esteemed partners: EducationUSA, The Basikal, Pasta Kitchen, and The Fourth) to ensure exceptional rental experiences for clients seeking to rent event spaces. Additionally, I host “Late Night Connections” a podcast spotlighting special guests from ASEAN countries, where I delve into guests’ experiences within the creative realms through fun interviews.

Kuala Lumpur, Malaysia

I began driving sustainability initiatives at Biji-Biji Initiative (BBI) through expert management of client projects/events and specialised in Green Event Consultation services. With this objective, I facilitated a diverse range of programs including workshops, awareness campaigns, and innovative initiatives using renewable energy and sustainable materials. Over the course of more than 8 years in this role, I effectively:‣ Orchestrated over 50 proposals and oversaw budgeting, client relations, and project management‣ Developed 30 cutting-edge sustainable workshop modules and curated 10 impactful art installations‣ Cultivated 20 strategic external partnerships, spanning freelancers to social enterprises‣ Directed end-to-end planning, execution strategies, and programs/services assessments‣ Managed inventory, logistics, and talent while leveraging sustainable suppliers through all supply chains

Kuala Lumpur, Malaysia

As the IT Manager, I spearheaded the acquisition of computers and digital devices through strategic partnerships with organisations, governmental bodies, and academic institutions. Our hardworking team of students and interns meticulously data-wiped these devices to ensure compliance with security protocols. Salvageable components underwent recycling, while fully operational computers were graciously donated to NGOs and welfare homes.I invested in collaborative efforts in developing an innovative IT Education module that centered on Digital Literacy Skills and Google Workspace, which led to the facilitation of training sessions for over 100 new instructors. I am also the co-author of the Standard Operation Protocol (SOP) documentation for SOLS Tech, which has proven to significantly streamline business operations. It's worth highlighting that I effectively negotiated a contract renewal that secured a total of RM250,000 in funding for the SOLS Tech program. My team and I exceeded targets on a monthly basis and consistently gathered 100 and distributed 70 computers each month. Our dedication to sustainability shone through in our conscientious recycling of electronic waste, totaling approximately RM50,000 in value!

Cyberjaya, Selangor, Malaysia

At Dell Technologies, I functioned as an IT Technical Support Specialist, delivering comprehensive support to professional users worldwide. My responsibilities included scheduling, quality audits, and conducting training sessions for new hires and process improvements.

Cyberjaya - Malaysia

Through strategic collaboration with my team, we consistently exceeded expectations in delivering top-tier support services to Philips users across US. In addition to managing a web portal, conducting internal productivity audits, and delivering comprehensive soft skills/process training, I also spearheaded initiatives to optimise technical assistance, particularly in resolving complex computer-networking issues.

Certificate: Innovation Of Products & Services: Mit’S Approach To Design Thinking

Bachelor’S Degree In Business Information Technology Coventry University (Hons), Business Information Technology