Develop and implement Strategic & Operational strategies to improve the efficiency across different business unit. Identify and Implement Technology to achieve optimization to streamline process, increase efficiency and reduce cost. Establish and Monitor Key Performance Indicators(KPIs) to ensure Operational goals are met.

Built framework across multiple functions, driven the process to deliver value and adaption with the support of senior level leadership to create accountability at each level. Built the prioritization framework for Projects, Capacity and Resource Contention for 1800+ IT resources to provide a holistic view of the IT organization to understand the resources by production support, projects and digital transformation. Defined processes to streamline the functions and standardize the outcome. Built the governance structure to collaborate with Technology and Cyber Security to identify and document the required policies, process, procedures and standards to deliver as per the defined controls and standards..Setup the reporting framework to provide visibility of the project performance to Executive and Technology heads by status and partner performance by capacity for ~150 MUSD IT budget. Established the required controls to report the Actual & Forecast for the SAFe delivery model to measure what is delivered vs. what is spent. Built the governance structure for Work Force Management with clear roles & responsibilities to balance the organization need and hiring requirement.Built the framework and strategy to improve the Cyber Security posture and to reduce the organization risk exposure. Collaborated with Cyber Security and Technology teams to build the Vulnerability Remediation framework and custom tool to prioritize the vulnerabilities. Risk Register was developed to manage Cyber Security Risk and centralize the risk reporting for the complete IT and Cyber organization. Ensured PCI DSS Compliance YOY by clearly defined process and monitoring.Reporting cadence was built to provide the visibility to CIO, CDO, CISO and department heads. Achieved a reduction in vulnerabilities by 60% within an year and established baseline to continuously reduce vulnerabilities by 10% month on month through SWAT meetings with CISO, CIO, CDO and their direct reports.

Managed and built multiple functions during this tenure, Quality Assurance, PMO, Service Management, Service Now development and Environment Management team. Built the PM community to the peak size of 20 to centralize the effort into PMO office to bring in best practices, standards and PMLC process. Managed Project Managers across Technology teams with approximately a total IT budget of ~20 MUSD. Set up the PMO process for vendor billing, financial reconciliation, automation of the reports and metrics reporting. Automated different processes in Service Now and implemented Asset Management and Service Mapping in Service Now thru Discovery to cover all Data Centers to create an end to end relationship between applications and infrastructure layer. Led the operations meetings for Technology head and the Department heads using the dashboards created to view metrics on resource utilization, CAPEX & OPEX, project performance with respect to cost and effort, change and incident trend for each of the business services offered. Established and streamlined project management life cycle, SDLC methodology, process across QA and Service Management.

Reporting to VP of Enterprise Application. Transitioned projects from Infosys and built the QA team to the size of 35+. Identified the opportunities for automation to increase the efficiency of testing and to remove people dependency. Led 3 major business critical projects in a span of 2 years. Set KPIs to measure and report the performance on the testing efficiency to leadership team and to identify the areas of improvement. Trained the teams on Security Testing, Performance and Usability testing. Set up the tools and process required to deliver a standard solution.

Reporting to Delivery Manager. Prepared project plan, tracked progress, assessed & mitigated risks, planned people requirement & revenue aspects and ensured CMMI process improvement across projects. Delivered fast track automation solution to the clients to provide a better ROI. Mentored trainees on SAP and ensured timely delivery of the SAP implementation project. Set up the Testing Center of Excellence to manage clients' complete testing requirements and implemented automation framework for one of the leading clients in communication. Handled pre-sales activity, prepared proposals, aligned clients' requirement to provide solution. Handled the unit level financials for reporting purpose.

Worked in the Soldering & Curing Equipment Manufacturing domain, led the Functional & Regression testing and managed the test team of 5 to ensure timely and quality delivery. Defined test strategy, test design specification & resource plan, prepared test plan & schedule, conducted feasibility analysis of the test scenarios and conducted defect review meetings Prepared schedules for new requests & ensured timely closure, reviewed test design specification, test cases & defects, prepared and submitted defect and test summary report

Worked in the Wireless Service domain, developed test plan, created, reviewed & updated test cases, conducted Functional and Regression testing and prepared test report

Worked in the PCB Printing and Placement Machines domains, generated test scenarios & test cases as per requirement, conducted System, Functionality, Usability and Sanity testing including Manual & Automated testing using Rational Robot. Tested applications at clients’ end and updated onsite team prior to the release of application to the clients, tracked defects and acted as product point of contact for the support team