Jeyatheepan Muthulingam Email and Phone Number

• Managed the Call center support and reporting application.• Analyzed the reporting requirements of the Call center and created design documents.• Developed application using MS Access with VBA Programming Method.• Preparing monthly and Daily reports.• Modified existing MS Access applications, reports and handling support through email and over the phone.• Developed pricing file for conversion purpose using MS Excel.• Trained call center staffs on the reporting application and transfer the application responsibility to the call center manager.• Documented the Call centre reporting application and created support, FAQ and trouble-shooting documents

As Lead programmer, my role was to analyze various systems, work with business users to gather requirements, design and develop software systems for the Finance, Inventory, Sales and Marketing departments. •Successfully implemented projects that were time critical and crucial for business decisions. Responsibilities included analyzing the current system, suggesting improvement, designing a new model for the system, cost benefit analysis, system design and implementation. •Developed an Incentive calculation program for the Marketing department using Visual Basic .Net, SQL Server and developed commission and other reports using crystal report XI.•Worked well within the team and coordinated between the business users, the external third party vendors and the developers. •Delivered presentations on technology recommendations and architectural blue prints for business systems and also have presented the developed systems to the user group. •Designed and implemented many business systems which required efficient application of feasible technologies depending on the cost of the project•Experienced in creating System requirement specifications or System design documentations and have created visual system representation of the design using Visio.•Developed Daily, Weekly and Monthly sales reports for the client using crystal reports XI.