Jennibeth Esteves Email & Phone Number

General Trias, Ph

National Capital Region, Philippines

o Reviews different types of email requests submitted by clients.o Approves/Rejects/Cancels request forms after validating information.o Inputting and updating information to database and SAP.o Distributes workload to partners.o Responds to emails and manages correspondence.o Organizes meetings and appointments.o Conducts training to new hires or guest partners that will help in the account.o Editing and maintaining records and reports.

Ncr - National Capital Region, Philippines

• Sources resumes of qualified candidates for specific job orders, using job boards, applicant tracking systems, company web sites, etc.• Conducts phone interviews to pre-screen candidates, verifying their qualifications, availability and compensation requirements; documents these interviews.• Sets up interviews between candidates and hiring managers.• Is involved in recruiting passive candidates, through phone calls, emails and general relationship-building.• Makes recommendations on additional candidate pools and recruiting techniques, after evaluating market conditions.

Philippines

o Responsible in work allocation strategy.o Reviews and approves timesheets and time offs.o Address concerns on payroll disputes and forward it to the right department.o Monitors team performance and perform coaching as needed to ensure meeting all service level agreement.o Handles escalations and log to incident log tracker.o Facilitate product training to new hires and guide them during their probationary period.

Ncr - National Capital Region, Philippines

• Assisted North America Underwriter in the daily underwriting and processing of lines of business by reviewing applications (renewals, amendments, cancellation and reinstatements) to determine acceptance or rejection and coverage modification to meet established company guidelines.• Sent email notifications or requested to agents/brokers in the US to ensure completion of requirements for approval or cancellation of renewal application.• Coordinated with NA SME to update job aides and underwriting guidelines as part of daily adhoc.• Responded to email queries sent by processing team to help them complete their process.

Ncr - National Capital Region, Philippines

• Handled and allocated work to all 30 FTEs processing Wintrack and Fast.• Monitored and analyzed patterns for team strategy and capacity planning.• Coordinated with onshore and offshore partners to address escalations or other concerns • Monitored team performance to ensure meeting all service level agreement.• Facilitated one-on-one coaching to staffs to ensure they are align with team’s goal and to determine their needs for development.• Provided weekly and monthly report regarding volume trends and challenges and the action taken to prevent or mitigate production issues.

National Capital Region, Philippines

• Performed outbound calls to US government offices.• Reviewed and validated tax information from US Tax Collectors and Assessors.• Conducted research for additional information necessary to complete gathered data.• Made entry as required, promptly to ensure accuracy of data.

Ncr - National Capital Region, Philippines

• Verified documents (deed and mortgage) keyed by data entry and ship them within specific timeline.• Coordinated with team supervisor on any challenges foreseen that can delay production.• Made necessary entries for accuracy of data.