Jeykob Chuol Email & Phone Number

Seattle, Washington, United States

•Supporting the day-to-day office and facility operation.•Assisting staff in the allocation, setting up and location of new work stations.•Fulfilling all reasonable requests from guests and visitors to ensure their comfort, satisfaction and safety whilst in reception.•Service and manage supply to the office along with handling the administration (processing operational delivery of invoices, service call outs etc.).•Understanding of contracts and equipment managed by office.• Be aware of contractors coming in and work that is to be done as well as contract details, and coordinating with the Macro team to leverage existing supplier contracts. •Directing and planning essential central services such as reception, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.•Assisting with the setup of the local operation manuals for the office and keep up-to-date and in line with any amendments in the SOP’s.•Ensuring the building meets health and safety requirements and emergency procedures are in place, as required by each municipality and local management team.•Being responsible for physical security and related operations.

Bellevue, Washington

•Handle inbound and outbound member, provider and physician calls. •Answer questions related to pharmacy, medical and dental benefits and coverage, while maintaining department metrics. •Fosters respect for patient privacy by adhering to HIPPA guidelines in all phases of work.•Volunteered as a liaison between Customer Care Advocates and management for the Customer Care Department. •Performs other duties as assigned by the Customer Care Department Manager.

Bellevue,Washington

•Communicate with customers, staff to answer questions, explain information, and address complaints from all parties.•Perform HR duties such as setting up and facilitating orientation for new hires, conflict resolutions among staff, and routine performance review.•Basic understanding of medical insurance types, policies, procedures and coverages.•Monitor virtual reports, dashboards and emails to spot trends and adapt strategies accordingly. •Spearheaded a team of 12 employees by establishing a personalized approach to their development which resulted in an increased of employee retention by 50% over the course of 6 months.•Mentored in handling inbound and outbound calls from customers and sub-contractors.•Improved office efficiency and customer service by overhauling previously haphazard staff culture and implementing new scripts, procedures, and office policies. •Offered flexible work schedules, comfortable work environment, culture, and initiated weekly praise and recognitions. •Utilized creativity, feedback, leadership, and teamwork to design and execute solutions that create a higher level of customer service.•Negotiated payments to sub-contractors to reduced company’s out-of-pocket expense due to internal errors.•Collaborated with senior management, including the CEO, on new directions for the department and company.

Bothell,Washington

•Oversee the entire call center CSRs, CSR Leads, CSR Trainers with specialty in the Retail Department.•Maintain and document work schedule, breaks and incidents on a daily basis.•Created and launched the first department-wide team meeting that led to an increase in efficiency and work knowledge for all team members by 60% on average.•Boosted customer interest in the appliance recycling program by traveling to partnered retail stores to provide monthly training, resulting in a full 20% increase in enrollment by end of 2014 fiscal year.

Business Administration - Management & Integrated Social Science

Computer Systems Technology