Jeykob Chuol Email & Phone Number

Seattle, Washington, United States

• Supporting the day-to-day office and facility operation.
• Assisting staff in the allocation, setting up and location of new work stations.
• Fulfilling all reasonable requests from guests and visitors to ensure their comfort, satisfaction and safety whilst in reception.
• Service and manage supply to the office along with handling the administration (processing operational delivery of invoices, service call outs etc.).
• Understanding of contracts and equipment managed by office.
• Be aware of contractors coming in and work that is to be done as well as contract details, and coordinating with the Macro team to leverage existing supplier contracts.

Bellevue, Washington

• Handle inbound and outbound member, provider and physician calls.
• Answer questions related to pharmacy, medical and dental benefits and coverage, while maintaining department metrics.
• Fosters respect for patient privacy by adhering to HIPPA guidelines in all phases of work.
• Volunteered as a liaison between Customer Care Advocates and management for the Customer Care Department.
• Performs other duties as assigned by the Customer Care Department Manager.

Bellevue, Washington

• Communicate with customers, staff to answer questions, explain information, and address complaints from all parties.
• Perform HR duties such as setting up and facilitating orientation for new hires, conflict resolutions among staff, and routine performance review.
• Basic understanding of medical insurance types, policies, procedures and coverages.
• Monitor virtual reports, dashboards and emails to spot trends and adapt strategies accordingly.
• Spearheaded a team of 12 employees by establishing a personalized approach to their development which resulted in an increased of employee retention by 50% over the course of 6 months.
• Mentored in handling inbound and outbound calls from customers and sub-contractors.

Bothell, Washington

• Oversee the entire call center CSRs, CSR Leads, CSR Trainers with specialty in the Retail Department.
• Maintain and document work schedule, breaks and incidents on a daily basis.
• Created and launched the first department-wide team meeting that led to an increase in efficiency and work knowledge for all team members by 60% on average.
• Boosted customer interest in the appliance recycling program by traveling to partnered retail stores to provide monthly training, resulting in a full 20% increase in enrollment by end of 2014 fiscal year.

Business Administration - Management & Integrated Social Science

Computer Systems Technology