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Jeyson Campo Linero Email & Phone Number

Customer Success Manager at Equinix at Equinix
Location: Bogota, D.C., Colombia 7 work roles 1 school
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Current company
Role
Customer Success Manager at Equinix
Location
Bogota, D.C., Colombia
Company size

Who is Jeyson Campo Linero? Overview

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Quick answer

Jeyson Campo Linero is listed as Customer Success Manager at Equinix at Equinix, a company with 8497 employees, based in Bogota, D.C., Colombia. AeroLeads shows a matched LinkedIn profile for Jeyson Campo Linero.

Jeyson Campo Linero previously worked as Customer Success Manager at Equinix and Talent Acquisition Analyst at Lean Solutions Group. Jeyson Campo Linero holds Bachelor'S Degree, Business Administration And Management, General from Universidad El Bosque.

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Email format at Equinix

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Equinix

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Profile bio

About Jeyson Campo Linero

I'm a talented guy with full confidence in my abilities and dreams, always used to exceeding goals, in love with life, greatness and well done things, I love to work hard, and keep working after get tired, that's the recipe for big dreams. I like to be an inspiration for people, in order to they believe and play hard to chase their biggest dreams, I'm completely passionate about human behavior, neuroscience and why we behave the way we do. Let's talk about entrepreneurship, let's talk about market trends, let's talk about patterns of success, let's talk about the next revolution that comes after the internet, let's talk about Ai, let's talk about the next Facebook and the next Tik Tok, let's go for a coffe and let’s talk about what comes next. 🚀💯I'm a person with an excellent attitude, outgoing, go-getter, with great qualities and knowledge, with quite big and demanding goals and dreams, highly effective, responsible, I enjoy interacting and dealing with people, very positive, always thirsty for new challenges, I have exceptional communication skills and great analytical skills, with experience and knowledge in Talent Acquisition, IT applications, software & hardware, business process improvement, CX, business strategy, marketing, leadership, management and team motivation. Always with the vision of achieving more than the objectives set, always willing to learn, I'm pleased to show the way I work not only as sufficient but also as excellent, consistently exceeding goals and accustomed to it. I have vast experience in high quality customer experience and brand loyalty. I'm a person who knows very well that with an efficient and optimized teamwork, exceptional objectives can be achieved.

Listed skills include Microsoft Excel, Visual Basic, Photoshop, Illustrator, and 16 others.

Current workplace

Jeyson Campo Linero's current company

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Equinix
Equinix
Customer Success Manager at Equinix
redwood city, california, united states
Website
Employees
8497
AeroLeads page
7 roles

Jeyson Campo Linero work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
  • Lead post sales engagement for customer onboarding, product implementation and overall customer satisfaction and experience.
  • Successfully onboard clients & manage large-scale data center implementations.
  • Manage new and existing complex client installations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectations.
  • Take ownership of escalations, triage issues, and resolve problems through collaborationwith Sales, Operations, Finance, IT, Support, and other cross-functional teams to ensure clientsatisfaction.
  • Collaborate cross functionally with other countries and regions in the planning, reporting, and delivery of multi-region deployments.
Jan 2023 - Present

Talent Acquisition Analyst

Bogotá, Capital District, Colombia

  • Hands-on, full-cycle recruiter from job opening to candidate hiring for tech and non-tech positions for USA companies.
  • Sourcing and screening of resumes, candidate search, interviews, negotiating offers and follow-up of the candidate until their onboarding.
  • Create, edit, and maintain job postings.
  • Management of ATS, recruitment data analysis, process improvements implementation.
  • Creation and management spreadsheets to monitor metrics and processes.
  • Conduct interviews in English and Spanish.
May 2022 - Dec 2022

Senior Customer Experience Specialist

Bogotá D.C., Colombia

  • Specialized in one of our largest business units, our fintech MercadoPago, here within my main functions were to ensure the correct use and operation of payment flows and gateways, verify payment refunds within.
  • Developed strategies to detect opportunities for improvement in operations to optimize the experience on the platform.
  • A subject-matter-expert (SME).
  • Exceeded NPS, KEI, FCR, productivity, TMR and quality goals
  • Improved customer support processes with omnichannel conversational intelligence and real-time assistance.
  • Handled sensitive and classified information appropriately.
Sep 2018 - Nov 2021

Ssr Customer Experience Representative

Bogotá, Capital District, Colombia

  • Specialized in the business unit of MercadoEnvios, here my main objective was to ensure the success of the logistics aspect of the marketplace, shipments tracking, communicating with the parties involved in shipments.
  • Identified improvement opportunities in CX, presented findings, and provided guidance for solutions.
  • Tracked products during shipping.
  • Gave shipping instructions.
  • Developed plans to modify or change routes.
  • Provided logistical support.
Jan 2018 - Sep 2018

Jr Customer Experience Representative

Bogotá, Capital District, Colombia

  • In charge of the proper functioning of the marketplace through advice and support to sellers and buyers on issues of payments, purchases, registration, changes of ownership, technical support, troubleshooting.
  • Helping marketplace users and customers with complaints and questions, giving a premium customer experience.
  • Resolve customer complaints by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following.
  • Developing plans of action to optimize all aspects of the customer's experience.
  • Thanks to my good communication skills, it was really easy for me to negotiate effective solutions with users who are difficult, uneasy and disagreeable.
  • Educate users as to what we do and how the platform and its features works.
Oct 2016 - Jan 2018

Sales Associate

Bogotá D.C., Colombia

  • Greeted customers and handled customer inquires accordingly.
  • Ensured that customers receive satisfactory premium service and quality goods.
  • Developed strong communication skills as I had to engage with patrons to promote products and resolve any customer service questions on the sales floor and over the phone.
  • Built and kept customer relations on behalf of the ZARA brand.
  • Created daily reports using Word, Excel, and other computer applications.
Jun 2016 - Aug 2016

Marketplace Sales Associate

Bogotá D.C., Colombia

  • Assisted customers in the operation of the marketplace on their needs.
  • Open customers accounts.
  • Assisted customer inquiries, promoted brands, manage inventory, and engaged customers in products.
  • Schedules pick-ups times and dates for packages.
  • Marketplace products positioning strategies.
Apr 2016 - Jun 2016
Team & coworkers

Colleagues at Equinix

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1 education record

Jeyson Campo Linero education

FAQ

Frequently asked questions about Jeyson Campo Linero

Quick answers generated from the profile data available on this page.

What company does Jeyson Campo Linero work for?

Jeyson Campo Linero works for Equinix.

What is Jeyson Campo Linero's role at Equinix?

Jeyson Campo Linero is listed as Customer Success Manager at Equinix at Equinix.

Where is Jeyson Campo Linero based?

Jeyson Campo Linero is based in Bogota, D.C., Colombia while working with Equinix.

What companies has Jeyson Campo Linero worked for?

Jeyson Campo Linero has worked for Equinix, Lean Solutions Group, Mercado Libre, Zara Home, and Falabella.

Who are Jeyson Campo Linero's colleagues at Equinix?

Jeyson Campo Linero's colleagues at Equinix include Suzanne Barry, Alison Karoleski, Nesrullah Tor, Shalini Velumani, and Diraj Bamola.

How can I contact Jeyson Campo Linero?

You can use AeroLeads to view verified contact signals for Jeyson Campo Linero at Equinix, including work email, phone, and LinkedIn data when available.

What schools did Jeyson Campo Linero attend?

Jeyson Campo Linero holds Bachelor'S Degree, Business Administration And Management, General from Universidad El Bosque.

What skills is Jeyson Campo Linero known for?

Jeyson Campo Linero is listed with skills including Microsoft Excel, Visual Basic, Photoshop, Illustrator, Plan De Negocio, Mejora De Procesos De Negocio, Liderazgo, and Sony Vegas.

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