Responsible for revenue generation and also encouraging repeat business.Supervising & coordinate the activities of personnel, subcontractors & vendors.Maintaining a calendar of events for effective long term planning & management.Managing relationships with sponsors.Preparing delegate packs and promotional material.Overseeing procurement of catering, audiovisual, security & rental needs.Liaising with clients at a high level.making sure that insurance obligations are adhered to.

• Responsible for staff training & development• Day to day operational tasks including recruitment, disciplinary procedures, Promotions, customer retention and acquisition plans and the upholding of company standards• Creating an environment in which commitment is reflected in passion to deliver outstanding customer service• Ensuring that all appropriate stock takes, line counts and admin processes are in place• Manage and control of payroll within budget spends and to accommodate the needs of the business• Making incentives to motivate staff and drive sales• Ensuring that there is a standard of cleanliness, maintenance and presentation of both front and back of house areas• Actively talking to and listening to customers and adopting processes whereby feedback is received and evaluated

• Responsible for stock ordering and rotation• Holding team meetings• Ensuring all staff have a 1-2-1 every 90 days• Carrying out drink/food competitive surveys• To ensure staff give a standard of service (quality, Specification and speed of service)

• Making Cocktails to Specifications• Maintaining a good customer relationships by dealing with feedback, complaints & orders • Dealing with cash