Jonathan Arena Email & Phone Number

Philadelphia, PA, US

White Clay Technology works with private equity firms, their portfolio companies, and other growing businesses to maximize the value and offset the risks of technology:CYBER DUE DILIGENGE: Do you know what challenges and pitfalls are lurking in the technology of the company you are considering to acquire? We can perform a technology maturity and health.

Newark, CA, US

• I lead a US-based geographically distributed team focused on the implementation, operation, and support of all aspects of Technology Services including:INFORMATION TECHNOLOGY (IT)
• I led the simultaneous integration of four acquired business' disparate IT and information security systems, tools, applications, licenses, postures, and IT personnel into one cohesive organization with common.
• I consolidated two ERP systems into one.
• I introduced various modern cloud technologies to improve productivity and introduce modern collaboration. CYBER SECURITY
• I introduced numerous enterprise grade tools, training, and solutions.
• I improved the information security posture of the organization to reduce the risk of a cyber attack, insider threats, and industrial/state-sponsored espionage attempts.COMPLIANCE

New Castle, DE, US

• Adjunct professor for the College of Technology including the disciplines of Computer & Network Security, Information Systems Management, Cybersecurity, Computer Science & Applied Technology. EXAMPLES OF COURSES I.
• Ethics of IT/IS Professionals
• Principles and Practices of Information Security
• Data Integrity and Disaster Recovery
• Introduction to Linux

• I led the global operations team with accountability over availability (uptime), new solution delivery, platform & customer infrastructure security and overall customer satisfaction for the entire business. The teams.
• Technical support Team (US, Canada, India, Bulgaria)
• Service Delivery / Customer Onboarding Team
• Systems Administration Team
• Cloud Services Team
• Network Engineering Team

I had accountability over our the availability, delivery and security of all customer, customer serving & internal systems & networks.

I reduced human failures by 700% over two years, improved capacity management of our cloud environments and notably improved the customer experience for our disaster recovery product.

I organized technical professionals into teams to manage specialized centers of excellence with superb results. I also developed a customer on-boarding process which eliminated 95% of rework and improved time to delivery by 250%.

Available at: https://www.amazon.com/dp/B093N2CPSDCyber crime has surpassed the international drug trade top criminal moneymaker with damages expected to exceed $10.5 Trillion. These attacks are not being executed by the stereotypical hacker. This is 21st century organized crime.This book outlines several actionable steps every small business owner can.

Managed, maintained, trained and advised countless regional small businesses (1-100 employees) on their technology decisions, technical incidents, and Internet presence needs.

Newark, DE, US

Supervised skilled level 1 through 3 technicians and responsible for their development and growth as technical professionals. Fielded customer escalations. Primary point of escalation of all major technical incidents.

Regional ISP/CLEC in Philadelphia. Fielded customer requests from phone, on site visit and datacenter assistance. Requests ranged from client side issues to network troubleshooting, onsite consulting and datacenter operations.

Bachelors Of Science, Information Resource Management

Advanced Achievement Leadership, Organizational Leadership

Management Development Certificate, Management