Jonathan Arena Email and Phone Number
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Over his 25 year career in technology managed service providers (MSPs) serving global enterprises and small businesses alike, Jonathan has always looked at himself as a problem solver with an insatiable work ethic, but the problem solving he is doing today has evolved far beyond technology, and into the domains of business strategy, technology management, customer operations, global corporate leadership, people management, process improvement and cyber risk management.Clients, colleagues and peers have characterized Jonathan Arena as...AN EXPERIENCED LEADER - "Jonathan is one of the strongest leaders I have encountered in the technology Industry."A TRUSTED BUSINESS PROBLEM SOLVER - "Jonathan has the skills, creativity and experience to create organization and excellence out of chaos. He has the critical problem solving skills to resolve any issue whether it is a technical, business, process or customer issue. I feel I can count on him for anything.”AN INVESTED MANAGER - "Jonathan is hands down one of the best managers I've ever worked with. He told me that he is invested in me both personally and professionally, and it shows."CUSTOMER FOCUSED - "Jonathan is a true service professional. In my experience of working with technology providers, people of his caliber and the dedication to his customer's needs are few and far between. He sets the bar for customer service and motivates his employees to not only exceed his expectations but that of our customers."A DEDICATED ACHIEVER - "Jonathan's work ethic is unparalleled and is one of the most dedicated people I've come across in this industry. He has been a driving force that has helped our company achieve the success it has today."A LIFELONG LEARNER - "Jonathan has prioritized continuous learning not only for himself, but by also giving back as a professor, public speaker, board member, mentor to a number of technology professionals & an adviser to those who are in need of his wise counsel."A CAPABLE TECHNOLOGY PROFESSIONAL - "Jonathan is incredibly resourceful and provides assistance whenever possible."A MAN OF PRINCIPLE - "Jonathan follows a strong set of values and is one of the highest quality people I have ever known." Let's connect and see how I can help you out! Contact me at jon@whiteclaytechnology.com
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Msp Operational Excellence ConsultantMsp Business Growth ConsultantsPhiladelphia, Pa, Us
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President & Principal ConsultantWhite Clay Technology Advisors 2020 - PresentWhite Clay Technology works with private equity firms, their portfolio companies, and other growing businesses to maximize the value and offset the risks of technology:CYBER DUE DILIGENGE: Do you know what challenges and pitfalls are lurking in the technology of the company you are considering to acquire? We can perform a technology maturity and health assessment and help you through the technology challenges associated with integration.COMPLIANCE READINESS: Most businesses have some compliance obligations. Do you know what yours are? We will partner with you on your particular compliance needs (eg: PCI, HIPAA, NIST/CMMC, DOL, etc.)STRATEGIC TECHNOLOGY ADVISERS: Do you need a strategic voice at the table for your technology, product development, or cyber security needs, but can't afford a full time resource? Don't go without! We will provide you access to an our knowledgeable and affordable fractional CIOs & CISOs.CYBER RISK MANAGEMENT: Whether your IT challenges are around availability, disaster recovery, cyber security or compliance, we can help your organization achieve cyber resilience through the use of our tools, processes & knowledge.TECHNOLOGY & OPERATIONS MANAGEMENT: We can help improve IT visibility and accountability in your organization as well as help improve your IT resources, vendors and staff.
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Chief Information OfficerVitesse Systems Mar 2022 - PresentNewark, Ca, UsI lead a US-based geographically distributed team focused on the implementation, operation, and support of all aspects of Technology Services including:INFORMATION TECHNOLOGY (IT)• I led the simultaneous integration of four acquired business' disparate IT and information security systems, tools, applications, licenses, postures, and IT personnel into one cohesive organization with common practices and policies realizing synergies of over $3M. • I consolidated two ERP systems into one. • I introduced various modern cloud technologies to improve productivity and introduce modern collaboration. CYBER SECURITY• I introduced numerous enterprise grade tools, training, and solutions.• I improved the information security posture of the organization to reduce the risk of a cyber attack, insider threats, and industrial/state-sponsored espionage attempts.COMPLIANCE• I prepared the company to meet NIST SP 800-171 & CMMC 2.0 compliance controls through readiness assessments• I built a company POA&M and implemented projects/initiatives to remediate known gaps and risks.OPERATIONAL TECHNOLOGY (OT)• I worked with the operational teams to ensure proper monitoring of OT devices as well as enabling performance monitoring capabilities to help improve operational productivity. -
Adjunct Professor - College Of TechnologyWilmington University 2013 - 2024New Castle, De, UsAdjunct professor for the College of Technology including the disciplines of Computer & Network Security, Information Systems Management, Cybersecurity, Computer Science & Applied Technology. EXAMPLES OF COURSES I TAUGHT:• Ethics of IT/IS Professionals• Principles and Practices of Information Security• Data Integrity and Disaster Recovery• Introduction to Linux -
Senior Vice President Of Operations: Global Customer Operations, Technology, & SecurityHosting 2017 - Jan 2020I led the global operations team with accountability over availability (uptime), new solution delivery, platform & customer infrastructure security and overall customer satisfaction for the entire business. The teams that encompassed the global operations team included:• Technical support Team (US, Canada, India, Bulgaria)• Service Delivery / Customer Onboarding Team• Systems Administration Team• Cloud Services Team• Network Engineering Team• Database Administration Team• Information Security Team• Datacenter Management Team• Relationship Management TeamIn addition, I served in several additional capacities including but not limited to:• Strategic cost optimization activities operational leader• General Manager of our small business brand (HostMySite)• Led numerous strategic initiatives including the integrations of two acquired businesses• Interim-CISO for 2017
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Vp Of TechnologyHosting 2015 - 2017I had accountability over our the availability, delivery and security of all customer, customer serving & internal systems & networks.
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Director, Cloud, Network & Security OperationsHosting 2011 - 2015I reduced human failures by 700% over two years, improved capacity management of our cloud environments and notably improved the customer experience for our disaster recovery product.
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Manager Of Systems, Datacenter & Security OperationsHosting Jun 2008 - 2011I organized technical professionals into teams to manage specialized centers of excellence with superb results. I also developed a customer on-boarding process which eliminated 95% of rework and improved time to delivery by 250%.
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AuthorCyber Security Essentials For Small Businesses 2020 - 2020Available at: https://www.amazon.com/dp/B093N2CPSDCyber crime has surpassed the international drug trade top criminal moneymaker with damages expected to exceed $10.5 Trillion. These attacks are not being executed by the stereotypical hacker. This is 21st century organized crime.This book outlines several actionable steps every small business owner can take to significantly reduce the risk of becoming the next casualty of cyber crime. While this book focuses on helping small businesses, most of these topics also apply to individual users. -
Technology ConsultantArena Technology Consulting 1997 - 2010Managed, maintained, trained and advised countless regional small businesses (1-100 employees) on their technology decisions, technical incidents, and Internet presence needs.
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Technical Support ManagerHostmysite.Com 2004 - 2008Newark, De, UsSupervised skilled level 1 through 3 technicians and responsible for their development and growth as technical professionals. Fielded customer escalations. Primary point of escalation of all major technical incidents. -
Technical Support SpecialistDcanet 2000 - 2004Regional ISP/CLEC in Philadelphia. Fielded customer requests from phone, on site visit and datacenter assistance. Requests ranged from client side issues to network troubleshooting, onsite consulting and datacenter operations.
Jonathan Arena Skills
Jonathan Arena Education Details
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Wilmington UniversityInformation Resource Management -
Bell Leadership InstituteOrganizational Leadership
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University Of Delaware Professional & Continuing StudiesManagement
Frequently Asked Questions about Jonathan Arena
What company does Jonathan Arena work for?
Jonathan Arena works for Msp Business Growth Consultants
What is Jonathan Arena's role at the current company?
Jonathan Arena's current role is MSP Operational Excellence Consultant.
What is Jonathan Arena's email address?
Jonathan Arena's email address is jo****@****ros.net
What is Jonathan Arena's direct phone number?
Jonathan Arena's direct phone number is +130362*****
What schools did Jonathan Arena attend?
Jonathan Arena attended Wilmington University, Bell Leadership Institute, University Of Delaware Professional & Continuing Studies.
What are some of Jonathan Arena's interests?
Jonathan Arena has interest in People Development, Kayaking, Computers, Gardening, Mentoring, Chess, Poker, Photography, Trapshooting, Running.
What skills is Jonathan Arena known for?
Jonathan Arena has skills like Cloud Computing, Data Center, Itil, System Administration, Networking, Disaster Recovery, Vmware, Security, Management, Servers, Technical Support, Troubleshooting.
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