Product Application Engineer
Clovis, Ca
Provided pre and post-installation support for critical end user network implementations via remote and onsite support. Traveled to customer installations both domestic and international, to provide extensive hands-on support to resolve complicated technical challenges.Coordinated support needs of end users with installers and dealers to ensure up-time requirements were met.Helped develop a KCS (Knowledge Centered Support) system for internal and external use.Supported multi-platform network and data center deployments running various server and desktop level operating systems, including Microsoft Windows and Linux servers.Installed, configured and troubleshot network topology configurations using various TCP/IP network technologies. Provided support for router and switch configurations, including multicast routing, VLANs, Firewalls, etc.Supported redundant client storage configurations, including setup and troubleshooting of RAID arrays, and other network attached storage.Worked closely with Engineering to solve unique or uncommon customer issues, including documenting bugs and providing feedback, as well as coordinating solutions between the end users and engineers.Researched and troubleshot complementary, as well as competing products, to provide additional support and assistance to facilitate integration of Pelco products into existing customer infrastructures. Created and documented procedures for new technical issues.