-Part of the team responsible to drive cost optimization and efficiency of Azure infrastructure by providing insights to resource owners. Based on our team's work, Manulife's projected Azure cost savings at end of 2022 is $18 millions.-Making sure all Azure resources of Platform Insights & Enablement team are security compliant by building infrastructure using Terraform.-Support Azure Cloud Operations team by coding scripts in python that provide monitoring and insights on Azure VMs backup and ASR (Site recovery). Also provide alert mechanism by triggering the creation of ServiceNow incidents for failures.

Same responsibilities as previous role (Associate Infrastructure Reliability Engineer) but providing betterservice due to more knowledge/expertise acquired through experience and learning.Help to improve the different processes and procedures provided by the Cloud OPS team by participatingin various projects, such as:-- Provide guidance and knowledge transfer of the Windows admin activities new team members other teams.-- Collaborate with CPE team to enhance backup and ASR scripts by rewriting them in Python.-- Create several, small but very useful, PowerShell scripts to facilitate daily task, such as:** Upload VM decomm data to SharePoint.** Gather missing ServiceNow change approvers and automatically emailing them for approval (useful when you havehundreds of missing change approvers)** Speed up process time of various scripts by making use of new Azure KQL queries (time taken reducedfrom hours to under ten minutes)

Responsible for the administration, support and maintenance of all Azure North America VMs by:-- Being part of the On-Call rotation that provides 24/7 support.-- Participating in monthly patching of Windows and Linux VMs.-- Apply technical hardening to reduce Qualys vulnerabilities.-- Making sure Azure backup and ASR are running properly.-- Making sure Chef, Qualys, SEP are installed and working properly.Responsible for the creation of multiple PowerShell script that helped enhanced the efficiency andimproved processes used by the Cloud OPS team, such as:-- Implement Billing script that reduced time taken to create billing report from 5days to 1hr.-- Automate the detection of Azure backup and ASR failures and creation SNow incidents.

• Responsible for ensuring technical currency of Standard Life legacy servers in Azurethrough upgrades and maintenance.• Support application support teams as system admin by:----Troubleshooting Windows servers for 3rd level issues.----Participating in application/server upgrade projects.----Participating in the planning/testing of disaster recovery exercises.----Fulfilling requests for implementations and accesses.• Administration of BusinessObjects Infrastructure.

• Administration of Windows Servers in the Montreal data center (1500+ physical/VMs).• Troubleshoot incidents and fulfill requests for 3rd level tickets.• Manage VMWare ESXi 5.5 environment (1000+ VMs).• Administration of BusinessObjects Infrastructure.• Manage MobileIron Mobile Device Management Infrastructure (400+ IOS devices).• Manage ServiceNow ticketing system queues & changes for data center teams.• Helped in the migration of data center servers to Azure and actively took part in thedecommission/dismantling of the data center.

• Field/remote 2nd level support to PC, laptop and mobile device users Canada wide.• On-call after business hours support.• Co-ordinate and perform corporate moves of computers and phones.• Participate in disaster recovery (DR) planning/testing for desktops.• Train and mentor new recruits/consultants.

• Field/remote 2nd level support to PC, laptop and mobile device users Canada wide.• Setup, deploy and move desktops, laptops, tablets, telephones and printers.• Actively took part in the Migration/deployment of Windows 7/Office 2010.• Configure, Deploy, Manage and Support:----Printer fleet comprising of Xerox and HP printers.----Blackberrys, iPhones and iPads.----Citrix remote desktop using Citrix Studio Admin Console.• Participate in disaster recovery (DR) planning/testing.• Support Investments division by deploying and supporting financial apps.

• Remote 1st level support to Cell phones/Smart phones/Blackberries customers for network and data issues.

• Field, 24/7, 2nd Level support to airport terminal employees.• Implement, manage and support Airport Departure Control System (DCS) hardware, peripherals & software.