John Baycura Email & Phone Number

United States

Great views, good eats, no stress.

• Provide post implementation technical support for Company’s Capacity Management Suite.Support includes using the following:
• SNPP
• DHCP
• SQL SCRIPTS
• IIS
• Relational DatabasesTeleTracking’s Proprietary applications supported include:

Greater Pittsburgh Area

• Large Windows 7 Project:
• Memory Upgrade.
• Re-image existing laptops and desktops.
• Install Windows 7 & application image. Reconfigure Win7 to work with applications & hardware.
• Restore User settings, profile, and files from existing XP system to newly imaged Win7 system.
• Provide instruction and support for the new environment.

Butler, PA

A principal support person for all retail software applications used by True Value Members to manage their Accounts Receivable, Accounts Payable, Inventory, Point of Sale and Communications functions. This also included supporting the platform (Operating system, devices, and network) on which these applications were run. Instrumental in identifying.

Butler PA

Taught computer related classes that included: Computer Information Systems, Microsoft Office XP Professional (Word, Excel, Access, & Power Point), and Database Systems.

Butler PA

Handled principal support duties for retail computer application used by True Value Members to manage Accounts Receivable, Accounts Payable, Inventory, Point of Sale and Communications functions. Maintained breadth of coverage expected as department was downsized. Served as the chief support technician for all computer, printer, peripheral, and network.

Butler PA

Learned software used in TruServ’s new Internet applications, its idiosyncrasies, and deficiencies. Became the first support person taking user calls. Created a knowledge base used to train new staff. Trained users in Internet application use. Increased Internet orders in 3 years from zero to an average of 15K orders by 5,6K users worth $5M each month..

Butler, PA

Wrote marketing pieces convincing members of the benefits of electronic ordering resulting in a $200K annual savings. Designed, coordinated, and conducted a phone survey for a software and hardware needs analysis. Compiled information to create the model for the merged companies’ (True Value and Servistar) consolidated computer system. Wrote and designed.

Master'S Degree, Internet Information Systems, 3.934 Gpa

Associate'S Degree, Programming Specialist, 3.564 Gpa

Bachelor'S Degree, Business Management, Cum Laude (3.57 Gpa)

Education record