John Baycura Email & Phone Number

United States

Great views, good eats, no stress.

Provide post implementation technical support for Company’s Capacity Management Suite.Support includes using the following:• SNPP• DHCP• SQL SCRIPTS• IIS• Relational DatabasesTeleTracking’s Proprietary applications supported include:• the BedTracking® application,• the PreAdmitTracking® application,• the TransportTracking™ application,• the PatientTracking Portal™ application.Duties include:• Respond to incoming customer calls, emails, or www requests for technical assistance.• Communicate effectively with external clients and internal team members.• Provide 24x7 support for the TeleTracking client base as well as internal staff on a rotational basis.• Properly document client issues within our case tracking tools.• Use data analysis and laboratory simulations to identify and resolve customer reported problems.• Participate in a continuous improvement environment.

Greater Pittsburgh Area

Large Windows 7 Project: • Memory Upgrade.• Re-image existing laptops and desktops.• Install Windows 7 & application image. Reconfigure Win7 to work with applications & hardware.• Restore User settings, profile, and files from existing XP system to newly imaged Win7 system.• Provide instruction and support for the new environment.

Butler, Pa

A principal support person for all retail software applications used by True Value Members to manage their Accounts Receivable, Accounts Payable, Inventory, Point of Sale and Communications functions. This also included supporting the platform (Operating system, devices, and network) on which these applications were run. Instrumental in identifying communication issues which had been adversely affecting member’s ability to place orders. Able to train and mentor new hires in all aspects of hardware and software support. Provide training and product demonstrations that were instrumental in selling and supporting True Value Retail Computer Systems.

Butler Pa

Taught computer related classes that included: Computer Information Systems, Microsoft Office XP Professional (Word, Excel, Access, & Power Point), and Database Systems.

Butler Pa

Handled principal support duties for retail computer application used by True Value Members to manage Accounts Receivable, Accounts Payable, Inventory, Point of Sale and Communications functions. Maintained breadth of coverage expected as department was downsized. Served as the chief support technician for all computer, printer, peripheral, and network hardware. Enabled company to standardize repair and replacement of equipment and control a $300K parts inventory. Functioned as resident expert for TruServ Internet applications. Signed new users and supported existing members of TruServ’s Internet sites. Grew usage from zero to 6K users in 3 years.

Butler Pa

Learned software used in TruServ’s new Internet applications, its idiosyncrasies, and deficiencies. Became the first support person taking user calls. Created a knowledge base used to train new staff. Trained users in Internet application use. Increased Internet orders in 3 years from zero to an average of 15K orders by 5,6K users worth $5M each month. Developed job description. Negotiated with the programming group to prioritize work based on issues that most impaired productivity, sales, and customer service. Created reports measuring call volume and response time that was the department’s performance scorecard and demonstrated the department’s achievements to management.

Butler, Pa

Wrote marketing pieces convincing members of the benefits of electronic ordering resulting in a $200K annual savings. Designed, coordinated, and conducted a phone survey for a software and hardware needs analysis. Compiled information to create the model for the merged companies’ (True Value and Servistar) consolidated computer system. Wrote and designed marketing material used in new and upgrade system sales. Drove computer sales from $1M to $2MM in 2 years.

Master'S Degree, Internet Information Systems, 3.934 Gpa

Associate'S Degree, Programming Specialist, 3.564 Gpa

Bachelor'S Degree, Business Management, Cum Laude (3.57 Gpa)

Education record