Jonas Ferreira Email & Phone Number

State Of São Paulo, Brazil

São Paulo, Brasil

Business Analyst specializing sales operations ("COC Educação" Business Unit), dedicated to the execution of strategic initiatives and daily operations optimization. Key accomplishments include:- Design and Execution of Sales Dashboard: Developed and implemented a comprehensive dashboard utilized by at least 4 different teams to monitor performance and inform strategic decision-making.- Sales Funnel Performance Management: Led strategic regional meetings, providing detailed analyses of sales funnels and developing action plans to enhance team performance.- Redesign of Commission and Incentive Policy: Reviewed and proposed a new commission structure aligned with daily commercial realities, leading to increased understanding and engagement among sales consultants.

São Paulo, Brasil

Remoto

HuntHacking is a Business Unit specializing in recruitment consulting, leveraging a tech-enabled and data-driven service to make the hiring process more precise and faster.I serve as the manager of a recruitment operation consisting of 4 squads, handling a portfolio of over 60 clients and more than 100 simultaneous projects.- Management and allocation of resources, based on joint analysis with sales and CS teams- Definition of internal and external processes and rituals to ensure better project monitoring- Definition of the strategic planning and OKRs for the unit- Leadership of a multifunctional team in marketing, operations, and analytics- Definition and management of the organizational structure- Discovery, financial feasibility study, hypothesis/strategy design, and development of new business ventures

Remoto

Results: +150% achievement of the financial renewal target for the year- Member of the company's first Customer Success specialist team, responsible for structuring the entire new onboarding and journey, as well as setting area standards- Design, implementation, and monitoring of Customer Success KPIs- Working in constant alignment with the sales team to ensure continuous improvement of the area’s processes- Creation and maintenance of relationships with clients and stakeholders to understand and fully meet their needs through the operation- Preparation of reports and presentations to communicate progress, results, and diagnosis of issues and possible solutions to clients- Ensuring the success of each client's activation, onboarding, and journey- Market and operational data analysis to support decision-making and identify opportunities

Remoto

Results: +85% client satisfaction, +80% success rate in client portfolio hiring- Allocation and control of headcount based on the acquisition of new clients and/or sales forecasts- Mapping client and project risks, defining containment processes and knowledge management materials- Defining project priorities, schedules, and the seamless handoff from sales to operations- Ensuring results within the pre-established schedule, as well as the quality of project deliveries- Implementation of agile methodologies for recruitment and selection process management- Development and monitoring of KPIs focused on ensuring continuous process improvement- Management and leadership of a multifunctional recruitment team (approximately 20 people)- Ensuring close collaboration with internal teams to achieve satisfactory client deliveries, as well as coordinating joint activities

Madrid E Região, Espanha

- Analysis of the Portuguese market, including potential competitors and customer profiles, to generate insights and market intelligence.- Support in content creation and management of social media platforms (the main go-to-market strategy for the e-commerce business).- Customer service and relationship management for new clients.

Salvador E Região, Brasil

- Mapping and diagnosing the current processes and business model (AS IS).- Proposing and modeling a new franchising model (TO BE) aimed at maximizing benefits for both the franchisor and franchisee.- Developing and monitoring key performance indicators (KPIs) (quantitative and qualitative).- Monitoring and analyzing monthly results and conducting strategic presentations for course correction.- Developing projects for standardization and continuous improvement of the franchising model.

Pós-Graduação Lato Sensu - Especialização, Finance And Financial Management Services

Programa APF (Advanced Program In Finance)

Bacharelado, Business Administration And Management, General

Master Of Business Administration - Mba, Tech Driven Leadership

Bacharelado Em Administração, Business Administration And Management, General, Intercâmbio Universitário