PANDA InsurTech ist ein Startup Unternehmen, das Hundeversicherungen am deutschen Markt vermittelt. Wir bei PANDA glauben, dass Hundebesitzer einen Anspruch auf eine moderne, voll digitalisierte und qualitativ hochwertige Versicherungslösung für ihren Vierbeiner haben - und das zu vernünftigen Preisen. Zusammen mit unserem Versicherungspartner haben wir sorgfältig eine einzigartige Produktpalette in der Tierkranken-, OP- sowie Haftpflichtversicherung entwickelt.Des weiteren befasst sich PANDA InsurTech mit der Digitalisierung und Automatisierung von Versicherungsprozessen – dies sowohl im Vertrieb, in der Kundenkommunikation als auch im Bereich Schadenabwicklung. Das Ziel des Unternehmens ist eine weitestgehend digitalisierte und automatisierte Customer Experience anzubieten.Der Kampf für Tierwohl und den Schutz der Umwelt ist tief in unserer DNA verankert. Wir bei PANDA glauben, dass Versicherer einen wesentlichen Beitrag zum Tier- und Umweltschutz leisten können und spenden jährlich 3% unseres Umsatzes an Tier- und Umweltschutzorganisationen. Wir unterstützen nicht nur durch Spenden, wir begleiten Projekte und bieten unseren Partnern Unterstützung, wo immer sie uns brauchen.PANDA Tierversicherung - automated, individualized, sustainable.

Digitalization, insurance and assistance.

Heathcare specialized master - Marketing strategyMaster in management / Master 2 - Marketing research

Consulting of the French authorities (Embassy and UBI France), cooperation with the Lycée Francais de Vienne and the Wirtschaftsuniversität, representation towards the Austrian economic decision makers and the press, promotion of the French employment in Austria (V.I.E., internship, employment). 20 CCE, bosses of French companies in Austria are nominated by the French Government for a period of 3 years.

PetGuard is a spinoff of K9 Suchhunde (a leading man trailing organization since more than 20 years). PetGuard is the online sales organization of K9 and distributes emergency assistance packages and third-party liability products to pet owners. Reports and team: the company is built as an ecosystem and coordinates the activities of top players on the pet market in Germany and AustriaMain targets: market research and assessment, foundation of a new internet-based sales organization, creation of the (insurance) packages, implementation of the operative networks together with K9, acquisition of sales channels and partnerships.Main achievements: PetGuard is „live“ since mid. 2018. The products have been developed with Europ Assistance Germany (24 hours emergency call centres in Rostock and Vienna) and Oberösterreichische Insurance (third-party liability launched In Feb. 2020). Building of cooperation with major players in the pet industry like Interquell (HappyDog / Cat), Julius K9, E-Dogs / E-Horses, Ceva…

The Europ Assistance Group is a 100% subsidiary of the Generali Group and a leading world-wide assistance provider with 8.000 employees in 36 countries. It provides services in the automotive, travel, home and family and health assistance businesses.The CEE Region (15 markets followed by 6 companies) represented in 2017 a turnover of 80 mio. Eur (mostly service). CEE was the most profitable region of the EA Group.Reports and team: general managers of the subsidiaries. 500 employees.Main targets: make the companies work closely together in order to implement the group’s strategy, accelerate growth, build a genuine value-added proposition for Generali and keep a high financial performance.Main achievements: all financial and operational goals 2015, 2016 and 2017 reached. Creation of a regional KAM system for major international accounts in the insurance, banking, telecom, utilities and automotive industries. Convergence of IT systems, digitalization of the processes and networks. Representation towards the top clients.

Sole operative general manager with direct management of sales, marketing, PR and operations.Sales: acquisition and following of corporate accounts, implementation of sales incentives, portfolio management, implementation of new technologies (Internet, GPS, Apps,...). Strategic partnership with Real Garant creating a SARA (Service Activated Roadside Assistance) product for car dealers (more than 50.000 contracts sold in B2B2C in 2013).Products: permanent innovation since the creation of the company, since several years strong focus on health products like rehab management, health management for health insured and for employees (occupational health). Since 2013, Europ Assistance Austria is rehab management competence centre for the Europ Assistance Group.Technology: implementation of one of the first telematics systems as test for Generali Austria (2003), new emergency / automotive Apps: for Generali, ERV and regional insurers (on-going project). Implementation of a data warehouse: for the whole company in order to enforce operative KPIs and to increase productivity.Internet sales: creation and building of an Internet insurance sales channel for Generali Austria (solution integrated into ERV Austria) and for the Austrian Post (www.post.at) with a focus on smaller insurance products (for example travel insurance).Crisis care like with the Tsunami in December 2005 (73 hardly injured or deceased) or a coach accident in Morocco (36 heavy injured). Management of the crisis task force: including internal and external communication (press, television).Creation of the subsidiaries in Centre and Eastern Europe: Poland (1996), Hungary (1997), Russia (2001), Czech Republic (2001). All these companies are today leading on their markets and profitable.Participation to the EA Group’s strategic projects „Columbus 2010“ and „Galileo 2015“.

After a first project phase and a pause due to change of Group governance, health has finally been defined as strategic business line for EA.Reports and team: de-centralized team of specialists incl. a group project manager and one project manager per competence centre plus Asia (Hong Kong).Main targets: boost the development of the health products throughout the EA Group.Main achievements: Best practices: benchmark of the international products, initiatives, business models and tools for health assistance (within and outside the Europ Assistance Group). Worldwide business and implementation plan around competence centres and pilot countries. Contracting of local market specialists and coaching of the management teams to define their market strategies incl. strategic alliances (focus on device manufacturers and pharm industry).

Reports and team: 21 Key Account Managers and one PMO.Main targets: significantly increase cooperation between EA and Generali. Define and deploy a best-practice standard cooperation model across all geographies. Main achievements: Building of an operating KAM community in 26 countries with 200+ stakeholders. Business with Generali increased by 23% and penetration by 30% from 2014 to 2017. 40+ products, innovative solutions and initiatives launched with Generali to support differentiation. Implementation of MEAD and R-NPS in 20 countries.

First travel insurer in Austria (1.7 million clients).

Best practices: benchmark of the international products, initiatives, business models and tools for health assistance (within and outside the Europ Assistance Group).Deployment: creation of a structured approach around competence centres and pilot countries in order to boost the Group’s growth on health assistance. Cross fertilization of the local experiences. Contracting of local market specialists in the subsidiaries and coaching of the local management teams to define their market strategies in the “health” field.Europ Assistance Belgium and Brazil have been the first companies to implement and sell health assistance products, only 6 months after having been chosen as pilot countries.

Building of the presence of the Europ Assistance Group: Market analysis, identification of potential strategic partners, contacts to the major finance and industrial groups (Koc, Sabanci and Dogus) and following of the first international client: Groupama (third insurer in Turkey).Preparation of the market entry decision, business plan, project plan, first budget of the new company, search and recruiting of a local “number 2” and handover to the first CEO.Europ Assistance Turkey opened on October 1st 2010.

Financial restructuring of the company: social plan, reduction of internal costs by 20% without loss of service quality, restoration of the technical profitability end 2004, new strategic orientation of the company.Reengineering: Merging of the German and Austrian back offices (medical departments and car warranty claims management, customer satisfaction departments and creation of a common night shift), creation of a cost effective call centre in Rostock. Implementation of a health triage system for Central Krankenversicherung (leading private health insurer in Germany).Strategic partnerships (service provision and market presence): ReIntra (Swiss Re Group) and ACE (Automobil Club Europa).Growth 2005 - 2009: roughly 100% (130% in the non-captive field), EBIT: from -20% in 2004 to +10% in 2009. Europ Assistance Germany and Austria belong to the most profitable companies of the Europ Assistance Group.