● Build and grow ARTECHOUSE group sales and tourism program● Research and develop new markets appropriate to our unique, evolving exhibitionprogram● Drive new and repeat group sales through various efforts (networking, prospecting, etc)to maximize repeat exhibition attendance● Develop and maintain strong relationships within partners, concierge & hospitalityindustries; form long-term trusting relationships with key clients● Plan and implement effective group sales strategies, including packaging tours, directmail, advertising, trade shows and special exhibition promotions with hotels, airlines andtour operators; partner with local organizations● Track and coordinate monthly tour group agreements, contracts, and billing. Establishperformance measures, monitor results, and evaluate the effectiveness of initiatives● Achieve targets for sales growth, revenue, etc.● Develop and implement strategies, tactics, profit targets, sales plans, etc.● Conduct surveys, analyze data, develop reports, and determine best practices and costeffective strategies for enterprise and tour group sales● Work with the Marketing Department to ensure best practices are used and marketingefforts related to tourism and group sales, and sales initiatives are implemented ondifferent mediums such as internet, print and electronic media.● Work with the Marketing Department to research, identify and solicit travel writers● Maintain client base, tour operator and tour planner database● Develop and maintain good relations with the VIP and key clients of the company● Work closely with Sr. Manager of Strategic Partnerships & Special Events on any eventsand special bookings● Plan and execute special events in conjunction with management teams● Conduct and schedule site tours for visiting meeting planners and clients

Key Job Responsibilities Manage and perform entire spectrum of ticket sales to groups – from initial contact with groups to final payment Coordinate customer accounts Representing Group Sales as a Super User in the Tessitura (CRM Software) Super Users Group . Supervise, Support and Evaluate Group Sales Associates Oversee daily work, prioritize responsibilities Research prospective groups in order to create new business Maintain communication between Group Sales and other appropriate departments in the theatre to ensure successful performances and events Support House Management in establishing and maintaining effective and efficient policy and procedure for greeting, seating, and supervision of groups during performances Develop inter-departmental procedures and communication processes regarding group attendance. Including standards for greeting, seating, and supervision of groups during performances.  Develop, revise, and maintain Group Sales informational material. Work with Box Office and Marketing to maintain sales materials. Lead outreach to all target markets for each production. Distribution of materials to area sites, groups, and targets Participate in planning and execution of special projects, partnerships, special events, and activities organization wide. Work with local and national tourism committees and organizations to promote theatre. Attend national trade-shows, conventions and association meetings on behalf of Ford’s Theatre. Assist Assoc. Director of Visitor Operations with general department administration. Serve as primary point person for key accounts, private History on Foot tours and all internal Education and Development group requests. Research, update, and implement FIT Contracts Assist DC Area Concierge in reserving tickets and providing excellent experiences for their guests Represent Ford's Theatre at Destination DC, WACA, and The Guild of Professional Tour Guides of Washington DC Group events.

Perform entire spectrum of ticket sales to groups – from initial contact with groups to final payment.-Accept and respond to incoming requests by phone, email, and fax-Coordinate customer accounts & process corresponding group ticket requests, contracts and payments-Coordinate group interest list for upcoming seasons-Initiate sales calls to new and prospective groups-Maintain communication between Group Sales and other appropriate departments in the theatre to ensure successful performances and events.-Support Box Office and House Management in establishing and maintaining effective and efficient policy/procedures and ensures group leaders are informed of ticket collection process and arrival time-Assist in distribution of study guides and other education materials prior to performance and workshop attendance-Participate in planning and execution of special projects, partnerships, special events, and activities organization wide.-Participate in outreach to all target markets for each production.-Assist in target market identification-Distribute materials to area sites, groups, and targets-Direct Participation in organization committees including Social Media, Play Reading, Loyalty Task Force and Performance Marketing Committees. In addition to these committees I led the committee for the first annual Pay What You Can Event, and a viral marketing campaign, "Words With Friends With Ford's", for our Spring 2014 Musical. -Planned and executed events as part of the Exploratory committee, working alongside junior and senior staff and board members to complete revolutionary and needed projects for the organization. Photography Projects: - A Christmas Carol 2012 Check Presentation to Martha's Table organization-2013 Oratory Festival-Hello, Dolly Member Preview

-Provide front-line management and support to part-time staff, including management of patron complaints, performance seating issues, and ticket system troubleshooting.-Fulfill internal department ticket orders as needed.-Process daily sales reports and batch reports-Submit a shift report detailing any part-time staffing issues, such as breach of policy or no-show/no-call, and patron issues or complaints.

-Selling tickets for Ford’s daytime visitation entries and theatre performances-Dispersing information about Ford’s Theatre and other local visitor attractions such as museums and restaurants -Working with Archtics and Ticketmaster Ticketing Systems

-Recruit new talent to a large photography team-Working directly with Editor in Chief to streamline photography policies and operations-Lead and communicate by example a team of talented photographers-Foster and Develop relationships with PR contacts in all industries-Work on an event from start to finish with one or more photographers for a variety of events in the DC Metro Area. -Responsible for communicating assignments and leading/recruiting team of photographers-Working with Editor in Chief and other editors on posts and visual upgrades to the site. -Improving Social Media integration and Search Engine Optimization-Working with Advertising Manager to improve advertising opportunities/strategies-Work with Editor in Chief to implement all Visual operations of the Digital/Print Magazine-Supervise feature stories in a monthly full scale digital magazine-Help Implement Events -Update new music column, "Listen" on a weekly basis.

-Recruit new talent to a large photography team-Working directly with Editor in Chief to streamline photography policies and operations-Lead and communicate by example a team of talented photographers-Foster and Develop relationships with PR contacts in all industries-Work on an event from start to finish with one or more photographers for a variety of events in the DC Metro Area. -Update new music column, "Listen" on a weekly basis.

-Maintaining communication with Publicist and Management companies -Capturing artists and events while following venue guidelines-Editing a library of photographs and meeting deadlines in a 48 hour window

-Communicating directly with key players and artists at events in the DC Metro Area-Capturing artists and events while providing a unique perspective of DC Subculture-Meeting deadlines in a short submission window

-Promoted to Full Time Associate after 6 months -Updating Sales Training Manuals and training new associates-Leading sales revenue in outbound subscriptions project-Responsible for assisting in a single donation campaign generating over $11,000 in Donations -Updating a weekly Sales Goal Tracker-Answer incoming Box Office calls for ticket orders, Subscriptions, and other sales-Answer incoming emails to our customer service email account-Convey general information about Arena's programming to prospective and existing patronsHandle point-of-service sales and will-call-Handle ticket exchanges.-Set up and start payment plan subscriptions

Communicated to constituents in my Conservatory on improvements needed. While in the position I used the concerns to form initiatives in SGA (student govt association). Some projects were: Club Spirit "Hawk Blocks" Program, and Hartt Power Project.

Sell Tickets, Programs, and other merchandise for the 2009-2010 Athletic SeasonWork with office staff to successfully run America East Basketball ChampionshipMarketing in conjunction to special events

While in my undergraduate days I founded my fraternity chapter along with 14 other brothers. We learned the inner workings of a non profit entity and how to build it from the ground up. I was founding treasurer during the first year. The second year I became ritual, risk manager and Alumni Chairman. With these positions I focused on the initiations and bonding with the brothers, and important aspect of brotherhood. In addition I assessed the risk of any situation and created a crisis management and plan. As Alumni Chairman I created a network for all past alumni of the chapter and engaged them in our activities and make them feel at home.

Helping set up/tech work for outdoor performances.- Creating end-of-the-year reports in the box office for our 2008-2009 season.- Marketing the summer performances.- Processing ticket subscriptions for the upcoming season.- Setting up ticketing programs for the upcoming season.

While financial chair of Hillel at the University of Hartford I helped report to the university each month on how much money we used and what programs we did. Also I helped at the end of the year present to the university and the SGA regarding how much money we needed allocated to us at the next fiscal year. I also planned two fundraisers each semester.