Operating independently most of the time with updates and reports to the Vice Present of Enterprise Operations based in Washington, DC.Supervise all technical aspects of a brand-new state-of-the-art broadcast facility. Train local and visiting talent on the operation of the studios. Coordinate with your fellow operations staff at other SXM facilities for audio and video feeds as well as studio monitor mixes. SXM local representative with our landlord and other local Vendors and Contractors who service our facility. Implementation of routine testing and verification of all equipment networks as well as audio and video links to other facilities. Reconfigure consoles and transmission equipment for each assignment. Coordinate with other SXM departments on special events and additional event facilities (Lights, transmission uplink, etc.). Supervisor for the locally based recording engineer. Make all coordination arrangements with local vendors – HVAC, Emergency Power Systems, Telco, Building Etc.

Worked with the VP of Engineering and the Chief Product Officer to recommend appropriate business systems architecture, business process solutions, data maintenance strategies, and implement best-in-class security practices, configuration, and change management.Identified, built, documented, maintained, and optimized cloud-based solutions and platforms to support company-wide and bespoke department initiatives.Proactively engaged and maintained relationships with business leaders and provided best-in-class service of support and solution from corporate systems to consumer-facing platforms.Managed and maintained department-wide budgets and vendor relations, including the procurement processes with finance and legal. Establish department policies and procedures, governance, SLAs, and support methodologies. In addition to, improving and automating the provisioning and de-provisioning of endpoints, users, and systems.Identified opportunities and executed the consolidations of systems, reduction of license counts, and improved de-provisioning methods providing the business a yearly cost savings of over $115K.Collaborated with various teams to migrate the Alumni Slack workspace to Discord. The project’s success would aid to migrate the student Slack workspace, with an approximate reduction of 3,000 licenses, and $200k in potential cost savings.Project managed Zendesk Chat to Messaging. Procured, configured, and deployed ZoomInfo Chat. Established the department’s policies, governance, systems catalog, and support methodologies. Initiated the company’s first SOC2 and ISO27001 compliance policies and standards. Deployment and integration of Saturn Cloud to 4 Learning Management Systems. System Owner and/or Administrator of Salesforce CRM, Canvas LMS, Google Workspace, Monday, Atlassian, Zendesk, Zapier, Tropic.io, Formstack, Adobe Marketo Engage, Salesloft, Klenty, ADP Workforce, Greenhouse, Troops, BetterCloud, Canvas (LMS), Vibes, Slack, and Zoom.

Technical subject matter expert, ancillary technical support, and liaison between Creative Services and the following IT Departments: Endpoint Engineering, Identity Access Management, IT Operations Centers, Site Support, Corporate Systems, Systems Engineering, Site Support Engineering, and Service Desk. Primary systems administrator and Studio product owner for Studio infrastructure and all associated technical workflows, software solutions, and system platforms. Evaluated workflow and performance issues to engineer technical solutions through partnerships with Creative Services and IT. Deployed standard technical processes for all Studio technologies and improved technical operations and support methodologies. Led vendor research and relationships for new Post-Production and Studio technologies to support the growing need for Creative Services.Presented and executed an “outside of the box” solution to migrate the entire Post-Production department remotely during the beginning of the pandemic with no impact or $0 in operational expenses.Optimized project media file technical operations for their cloud-based media content-sharing platform, mitigating over $40k in yearly OpEx.Project managed, consult, and supported the following Initiatives: CEO Live to TV & Video Conferencing, Workfront, ServiceNow Mobile Inventory System, Isilon Storage Governance and Sustainability, Post-Production Remote/Work from Home, Slack, Google Apps to O365 Migration, Adobe Experience Manager DAM, Chewy.com Google Analytics for Marketing, YouTube Hero Video Analytics, Broadband Internet Access for Offsite Locations, Colorist Workstation Suite Enhancements, and Audio Suite Buildout.Product Owner & System Administrator: Frame.io, Dropbox, Workfront, Studios SharePoint, Universal Type Server/Client, Xendata Archive System, Post-Production Workstation Refresh.

Responsible for understanding and analyzing the organization's needs and translating them into systems and workflows that automate operations, improve processes, and solve problems efficiently to boost productivity levels. Established, maintained, and executed department-wide technical operational processes, policies, governance, SLAs, and support methodologies for the company, including international offices and external vendors.Managed and maintained department-wide budgets and vendor relations, including the procurement processes with finance and legal. Transcodes, archives, encryptions and delivers multimedia content for the area of assignment. Maintains, installs, and configures hardware and software within the data center, including archive systems, transcoding servers, storage systems, orchestration/automation servers, network switches, virtual machines, content distribution networks, streaming servers, and delivery servers.Identified software and hardware issues with the main MAM and archive system that reduced file delivery backlog/queue from 500+ large format media files per day to single digits. A reduction of urgent escalations from the master control from 5 times a week to once a month.System Owner and Administrator for Dalet Galaxy, Telestream Vantage, Elemental, Imagine Selenio Flex, Aspera Enterprise Servers, Aspera Orchestrator, SharePoint, Masstech MassStore, Domain Controllers, Splunk, IBM Tape Library, and Oracle SL8500 Tape Library.

The operational owner and system administrator of the Media Asset Management (MAM) system infrastructure; including file servers, databases, storage, networking, and monitoring systems.Managed change control on all server systems; coordinated outages and change windows for deployments, upgrades, and other system-related installs.Designed, tested, and implemented the scripted automation process and workflows.Liaised with other internal teams such as Engineering, Operations, and Corporate IT, to ensure proper implementation, availability, and operation of media management systems and workflows.Performed common software administrative tasks on systems including user rights/group management, workflow maintenance, and interface configuration.Quality assurance (QA) and testing lead; help coordinate, write and execute test plans for both off-the-shelf and customized software applications.In the initial 3 months of employment, significant discrepancies were identified during the MAM system's initial rollout. Provided leadership and stakeholders with a detailed list of improvements and changes that provided $350k in savings and services not required by the vendor and consultants. In addition, lead the migration of the MAM virtual infrastructure and attached data (350TB) to the new HQ that averted approximately $200k in vendor fees and services. Projects include POC Machine Learning Project Liaison, Media Migration Project Liaison, Deployment of Avid Interplay MAM for Telemundo’s Program Prep and Promos, Telemundo Media Supply Chain Volume Study, and Telemundo Network Operations centralization of documentation.

Show control, workflow, and system automation programming with user interface configurations for theme parks, museums, cruise ships, and entertainment-based venues.Designed, configured, installed, operated, and maintained virtual infrastructure data centers, clusters, hosts, network switches, routers, and various audio, video, and lighting equipment.Projects include New York Spectacular Featuring the Radio City Rockettes, RCCL Harmony of the Sea audio network programmer, Easton Town Center Mall, Liberty Center Mall, NASA: Journey to Mars Exhibit, Hershey Chocolate World Tour Ride, Frost Museum of Science, Comcast HQ, and NBC Universal Studios Orlando show control and system automation, programmer.

Designed, configured, operated, and maintained the server clusters, virtual machines, network equipment, and video routing systems for Media Asset Management Solutions, delivery systems, and transcoding servers. Designed, tested, and implemented the scripted automation process and workflows for digital media and media asset management.Provided tiers 1-3 of support and managed support ticketing system and delegation of requests for software solutions and related hardware.Project Lead for New World Symphony Media Asset Management system installation, design, integration, and implementation.

Designed, administered, configured, operated, supported, and/or maintained digital media storage devices, network switches, workflow servers, transcoding servers, ingesting systems, video routing systems, video suites, audio suites, QA/QC workstations, and media asset management systems.Designed, tested, and implemented the scripted automation process and workflows.Developed standard operating procedures (SOPs) for end-users, managers, engineering staff, and C-level Executives Companywide.Managed daily media asset management queries, reports, and workflows for network operations and digital media engineering departments.Project Leader for RTQC Suite upgrades, Video editing suite upgrades, Avid Interplay integration, HD/SD Video router programming, Serial router programming, and Digital Media Network relocation.

Designed, deployed, and maintained city-wide traffic monitoring systems. Configured, administered and maintained long range Wi-Fi antennas, network switches, routers, ip based cameras, wireless vehicle counting devices, video servers, power equipment and solar power systems. Project Leader: Key West Reconstruction, NW25 Street Construction, Alton Road Construction, and Palmetto Expressway Travel Time System and Delay for the Florida Department of Transportation and Homeland Security.

Researched new ways to apply computer vision and image processing technology to further enhance, influence, and empower civil engineers in their development of new traffic solutions on embedded Linux devices.Compiled custom Linux kernels for Beaglebone development boards and develop remote solar power solutions.

Worked directly with customers, business account holders, one to one members, Genius team, and specialists while reporting directly to Store Leadership team.Assisted approximately 30 customers daily with technical support for all iOS enabled devices (e.g. iPhone, iPad, iPod, and AppleTV)Provided personal training to 8 customers daily for all Apple branded hardware and software through One to One program and 1 in store weekly workshop. In addition, provided corporate level group training through the Joint Venture program.Provided auxiliary support to Genius bar on advanced Mac OS and Apple hardware troubleshooting, repairs, and diagnostics on Macbooks, MacPros, iMac, Mac Servers, iPads, iPhones, and Apple peripherals.Supported the visuals team in installations, maintenance, and repairs of all in store visual displays and security devices. Configured and maintained security protection OS images of in store demos with Faronics’ Deep Freeze.

Operated analog and digital audio recording systems as freelance engineer for various clients globally. Provided engineering solutions for voice overs, remix production, MIDI programming, sound designing, mixing, mastering, and live events.Clients: Sony Records Dreambox Studios, Murder Inc Records, Island Def Jam, Sleaze Records, Chalice Studios, Emilio Estefan, Cedric Gervais, Sharam, Sander Kleinenberg, Walter Afanasief, Univision Records, Groove On Records, Star 69 Records, Red Bull Music Academy, Lincoln Road Records.

Worked directly with 8 venue owners, 8 site engineers, 3 technicians, and 4 vendors while reporting directly to regional chief engineer.Installed, diagnosed, repaired and maintained FunktionOne, QSC, JBL, and EAW sound systems in commercial venues.Performed software configuration, calibrations, and installation of BSS London Architetct networked audio systems.Installed, maintained, and operated audio signal lines, audio processors, and network devices.Maintained and repaired electro-acoustic transducers.Projects: Club Amnesia, Lucky Clover, Ricochet Bar, The Standard Hotel, LIV, Arkadia, The Vagabond, and The Opium Group’s: Mansion, Set, Mokai, Louis, and Cameo. Utilized Waterfall and Agile methodologies for resources and stakeholders.

Work directly with marketing, event planners, engineering staff, technicians, vendors, venue managers, and artist while reporting directly to owners and operations managers.Supervised and managed audio, video, and lighting solutions for three large scale nightclub properties. Installed, repaired, maintained and diagnosed all audio, video, and lighting equipment.Oversaw all technical phases of entertainment and production.Managed and operated network attached DSP audio systems, power amplifiers, and music performance equipment.Installed, configured, and managed intelligent lighting systems and DMX controlled devices.Projects leader on Cameo lighting system upgrade, Mokai sound system upgrade, and Set lighting system upgrade. Utilized Waterfall and Agile methodologies for resources and stakeholders.

Worked directly with staff engineers, producers, record label owners, artist management, and artist talent, while reporting directly to studio manager and owner.Installed, configured, maintained, and operated analog and digital audio recording systems and equipment. (e.g. Solid State Logic and Neve consoles, ProTools system, NAS, Analog and Digital tape machines, Analog and Digital signal processing.Multi-medium audio and video transfers and recording formats formats (e.g. MP3, WAV, AIFF, SDII, DAT, MOV, Beta, and DV)Performed data archiving via LTO, Magnetic Tape, Spinning Disk, while documenting and coordinating with library.