Jessica F. Email & Phone Number

Rochester, Ny, Us

Webster, New York, United States

Result-driven, process-oriented and customer-centric property manager with 10+ years of experience, revitalized under-performing communities through aggressive expenditure analysis, targeting growth potential, debt collection, and intensive staff training. Oversee a team of five employees. Improved record keeping processes to manage bookkeeping, collect and track more effectively, which resulted in 20% reduction in delinquency rate.Foster positive tenant relationships through… Show more Result-driven, process-oriented and customer-centric property manager with 10+ years of experience, revitalized under-performing communities through aggressive expenditure analysis, targeting growth potential, debt collection, and intensive staff training. Oversee a team of five employees. Improved record keeping processes to manage bookkeeping, collect and track more effectively, which resulted in 20% reduction in delinquency rate.Foster positive tenant relationships through responsive communication, conflict resolution, and regular engagement. Ensure that the portfolio and individual communities meet the established operational, financial, and business performance goals by inspecting properties, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.Implement proactive maintenance plans, overseeing property inspections and capital improvement projects. Enhance tenant services by integrating technology to streamline rent payments and online work orders. Show less

Rochester, New York, United States

Enhanced brand presence and increased store revenue by 25% through the development and implementation of a comprehensive marketing strategy, including targeted social media campaigns, email marketing, and local events.Authored engaging blog posts and created compelling social media content, including images and videos, to promote the brand and attract a wider audience.Conducted in-depth SEO research to optimize blog and social media content, significantly improving online… Show more Enhanced brand presence and increased store revenue by 25% through the development and implementation of a comprehensive marketing strategy, including targeted social media campaigns, email marketing, and local events.Authored engaging blog posts and created compelling social media content, including images and videos, to promote the brand and attract a wider audience.Conducted in-depth SEO research to optimize blog and social media content, significantly improving online visibility and engagement.Directed daily operations of the General Merchandise Department, ensuring adherence to company standards and smooth functioning.Provided staff with training and development opportunities focused on enhancing skills in digital marketing, customer engagement, and product knowledge. Show less

Marshall, Mn

Team leader with a proven track record in building and guiding top-performing teams, optimizing internal operations and cultivating strong resident and vendor relationships.Completed a vigorous file audit of 300+ units, authored letter templates and administrative forms to expand productivity through organization and time management. Successfully turned around a high delinquency rate by effectively communicating with tenants and community outreach organizations by improving the… Show more Team leader with a proven track record in building and guiding top-performing teams, optimizing internal operations and cultivating strong resident and vendor relationships.Completed a vigorous file audit of 300+ units, authored letter templates and administrative forms to expand productivity through organization and time management. Successfully turned around a high delinquency rate by effectively communicating with tenants and community outreach organizations by improving the process for collecting rent payments in a timely manner.Exceeded annual occupancy objective of 95% and increased the occupancy rate during the COVID-19 pandemic. Show less

Rochester, Ny

Developed KPIs to optimize performance, logistics, facilities, inventory management, and supply chain processes, enhancing operational efficiency.Managed all financials and logistics, including state and local tax filing, insurance, purchases, bank reconciliation, AR follow-through, tax filings, product negotiations, and monthly payouts.Increased profitability by focusing on P&L and inventory management.Created and implemented content strategies for blogging and social… Show more Developed KPIs to optimize performance, logistics, facilities, inventory management, and supply chain processes, enhancing operational efficiency.Managed all financials and logistics, including state and local tax filing, insurance, purchases, bank reconciliation, AR follow-through, tax filings, product negotiations, and monthly payouts.Increased profitability by focusing on P&L and inventory management.Created and implemented content strategies for blogging and social media, resulting in a significant increase in online engagement and customer satisfaction.Authored compelling blog posts and optimized them with SEO best practices to improve search engine rankings and drive organic traffic.Designed and executed targeted marketing programs on a limited budget, generating leads and significantly increasing brand awareness and recognition within the community.Built a sustainable network of suppliers, vendors, and other contracts, negotiating agreements to execute business strategies and objectives cost-effectively while maintaining high quality.Implemented visually appealing designs for marketing materials and social media content, enhancing the brand's visual identity.Monitored and analyzed social media metrics to refine strategies and improve overall social media performance. Show less

Rochester, New York Area

Led a cross-functional team of 5 members to ensure the efficient physical and financial operation of 2 luxury/A+ condominium properties with 75+ units. Pre-leased over 50 newly constructed lofts in 90 days. Consistently met 100% occupancy and other financial goals, maintaining properties at high capacity with record-low turnover through professional networking, and excellent tenant relations.Maintained compliance with local, state, and federal laws pertaining to the industry… Show more Led a cross-functional team of 5 members to ensure the efficient physical and financial operation of 2 luxury/A+ condominium properties with 75+ units. Pre-leased over 50 newly constructed lofts in 90 days. Consistently met 100% occupancy and other financial goals, maintaining properties at high capacity with record-low turnover through professional networking, and excellent tenant relations.Maintained compliance with local, state, and federal laws pertaining to the industry, employment, and resident/tenant relations.Improved a wide range of property management functions by implementing new resident programs to include online rent payments, tenant referral programs, newsletters, and community events.Acted as community liaison, facilitating communication and coordination between residents, other local businesses’ and local government regarding resident re-certifications, rent increases, utility allowance changes, controlled expenses, tenant satisfaction, management reviews, safety and security. Show less

Saint Paul Street

Turned around a long-term under performing property in Section 8 Community to profitable, leasing up 500+ units within 9 months, increasing occupancy from 50% to 100% through on-target multi-channel advertising/ events and effective resident selection, housing application processCreated several reports on the property's occupancy, maintenance and financial stability. Consistently met occupancy and financial goals.

Associate'S Degree, Communication And Media Studies

Bachelor'S Degree, Business Administration And Management, General