Jenni Ferguson Email & Phone Number

Oversee Treasury programs in both the Federal and Commercial. Direct responsibility for value-based growth within the customer base, advancing meaningful innovations, and achieving customer mission and program delivery alignment. Drive business and technology strategy, future visioning, and tactical delivery oversight, execution, and assurance. Lead.

Columbia, Maryland, United States

• Consult with client organization in creating vision, strategy, and goals for process excellence for PMO transformations and Business Process Optimization.
• Provide observations, recommendations, and implementation strategy recommendations for IT project and portfolio management to identify areas for improvements and set priorities. This includes the development of.
• Develop, implement, and coach teams to ensure governance and sustainable best practices for project management, change management, process improvement, are utilized.
• Lead process improvement and change projects that are identified by the client organization at cross-functional, cross-site and cross-division levels.
• Identify quality issues and process gaps, and recommend change in procedure, systems, and training.

• Assess and make recommendations to influence the viability, risk, project management, profitability and customer satisfaction in solution design and delivery.
• Serve as an escalation point for delivery, resource, and client issues; recommending and implementing resolution approaches, or escalating to executive management in a timely manner when appropriate.
• Manage PMO as delivery operations support for Federal Health and Civilian portfolio.
• Provide guidance and coaching to Delivery Managers and other practice resources to Ensure efficient and effective project governance practices are followed across all projects to drive contract conformance.
• Identify methodology and process improvement opportunities and collaborates with the Solutions Group and other practice resources to define and implement.
• Provide assistance and support to sales, business development and client management activities in new and existing accounts in terms of selling or promoting the service offerings of the practice.

Baltimore, Maryland Area

• Identified and develop BTPMO services solutions, including but not limited to, responding and completing RFx documentation, leading pre-sales consulting and discovery, defining scope and finalizing Statements of Work.
• Developed strategy and define capabilities for practice area. Manage revenue, pipeline, and forecasting activities. Overall portfolio growth from $450,000 in FY17 to $9,000,0000 in FY20.
• Partnered and built relationships for successful project and program delivery, including identifying possible future engagements to meet client needs and ensuring customer satisfaction.
• Developed and maintained practice methodologies, delivery frameworks, standards and best practices. Drive practice methodologies, standards and best practices throughout the organization. Monitor and manage adherence.
• Responsible for developing program and business unit leaders working knowledge and application of Project/program management methods and tools to deliver results and business unit objectives. Assisted and coaches the.
• Developed project plans, built capability roadmaps, established program governance, identified synergies, and mitigated identified risks and issues. Responsible for successful completion of multiple simultaneous.

• Consulted with client organization in creating vision, strategy, and goals for process excellence and execution of projects.
• Developed, implemented, and coached staff to ensure governance and sustainable best practices for project management, change management, process improvement, and vendor RFP process are utilized.
• Led complex Lean Six Sigma, process improvement, and change projects that are identified by the client organization at cross-functional, cross-site and cross-division levels.
• Identified quality issues and process gaps, and recommended change in procedure, systems, and training.
• Provided observations, recommendations, and implementation strategy recommendations for IT project and portfolio management to identify areas for improvements and set priorities. This included the development of.
• Provided assessment of API’s IT Project Management Maturity, offered recommendations for improvement to their governance model and assisted with implementing follow on strategic and tactical measures.

Howard County

• Managed a team responsible for the successful completion of all Program Management Office (PMO) functions, including, but not limited to, project plan development, day to day project management delivery, administrative.
• Led the implementation of principals, standards, processes and tools for the PMO ensuring to utilize Organizational Change Management to aid in adoption of implementation.
• Planned, defined, and managed the development of standardized project management methodologies, tools, templates, policies, and procedures.
• Worked with departmental business stakeholders to analyze requirements, business objectives and feasibility of requests within current budget or technology specifications.
• Worked with IT department managers and departmental contacts to maintain effective and efficient communications for projects and operations to ensure overall client satisfaction.
• Trained, counseled, and mentored County Project Managers and PMO employees.

Mclean, VA

• Federal Services Corporate Office
• Managed a team responsible for the successful completion of all PMO functions, including, but not limited to, financial planning and management, contract management, proposal development, administrative assistance.
• Worked with functional owners spanning the organization, such as Contracts, Accounting, Sales, HR, and Recruiting, in order to ensure successful completion of all PMO functions.
• Developed program management plans, communication plans, and action plans for portfolio of approximately 15 programs, each with 5-10 individual task orders.
• Provided analysis on all aspects of programs for both Client Managers as well as Executive-Level Management. These included, but were not limited to financial forecasting, overall financial health of contracts, invoice.
• Led the implementation of principals, standards, processes and tools of Operational and Delivery Excellence.

Washington D.C. Metro Area

• State Department Contract
• Developed technical and pricing proposals for new business on the contract, including both time and materials and fixed price contracts. Proposals resulted in contracts awarded with values ranging from 250K to 2.
• Managed multiple complex, large-scale projects on the contract.
• Completed customer requirements analysis, planned and implemented strategies, managed ongoing progress of the projects through tracking and controlling, and developed follow-up strategies as determined through lessons.
• Worked with customers to develop requirements and define business needs in order to complete SOWs and Cost Estimates.
• Identified hardware and software component requirements; coordinated the costing and pricing of the products, and their ordering and delivery.

Washington D.C. Metro Area

• National Gallery of Art Contract
• Managed contract providing IT support for approximately 1000 users. Support included Help Desk, Desktop, Server and Network Administration services.
• Hired, created training plans, coordinated scheduling, managed daily operations, and provided semi-annual performance reviews for 10 contract staff.
• Gathered requirements and coordinated resolution for special projects, e.g., identifying and mitigating risks identified in vulnerability assessment of the Network.
• Developed and managed schedules and project plans for implementation of new software and hardware requirements.
• Served as Business Manager for contract financials and daily departmental operations.

Washington D.C. Metro Area

• U.S Treasury Departmental Offices (DO) Contract
• Developed technical and pricing proposals for all new business for the Departmental Offices (DO) contract, including both time and materials and fixed price contracts. Proposals resulted in contracts awarded with.
• Ensured proper management of the project management and business process reengineering teams.
• Collaborated with other Program Management Office managers to ensure each team worked together to meet the customers' requirements.

Washington D.C. Metro Area

• U.S. Treasury Departmental Offices (DO) Contract
• Managed multiple complex projects, ranging from infrastructure to software development, including requirements for obtaining Certification and Accreditation, on the contract in accordance with Treasury Project Life.
• Completed customer requirements analysis, planned and implemented strategies, and managed ongoing progress of the projects through tracking and controlling, and developed follow-up strategies as determined through.
• Identified hardware and software component requirements; coordinated the costing and pricing of the products, and their ordering and delivery.
• Developed project plans for use throughout projects, including project schedules, risk analysis, communications plans, subcontractor coordination, discovery documentation, and staffing and technical requirements.
• Planned and tracked labor and deliverables required for the implementation of the project both for budgetary estimates and cost analysis.

Washington D.C. Metro Area

• U.S. Treasury Departmental Offices (DO) Contract
• Provided special requirements and urgent operational projects support for the DO Contracting Officer’s Technical Representative (COTR).
• Worked as customer liaison for DO offices; including gathering requirements, providing reports and status updates, and providing executive level customer satisfaction support as requested.
• Managed and coordinated all activities for the Special Requirements and Catalog Support teams.

Washington D.C. Metro Area

• Formerly DigitalNetU.S. Treasury Departmental Offices (DO) Contract
• Managed and coordinated all operational activities for the Information Systems Service Desk, Status Desk, Special Requirements, Customer Satisfaction and the Information Technology Learning Center (ITLC) groups.
• Hired, supervised the training, coordinated scheduling, and managed the daily operations for the staffs. Managed daily operational problems and requests across the contract as identified by the Program Management.
• Served as primary back-up for Deputy Program Manager.

Washington D.C. Metro Area

• Formerly GetronicsU.S. Treasury Departmental Offices (DO) Contract
• Managed and coordinated all operational activities for both the Information Systems Help Desk and the ITLC.
• Hired and supervised the training of staff, coordinated scheduling, and managed the daily operations for the staffs

Washington D.C. Metro Area

• Formerly GetronicsU.S. Treasury Departmental Offices (DO) Contract
• Supervised the daily operations of the Information Systems Help Desk.
• Provided statistical reports and analysis on the performance of other technical support analysts.
• Provided technical direction and training for the Help Desk analysts, and supervised the analysts work.
• Provided quality assurance on all Help Desk tickets and e-mail assignments.
• Provided technical guidance on all operational activities involving the Help Desk by aiding in the writing and revisions of the Operating Level Agreements with other DO contractors, and writing and revising Standard.

Washington D.C. Metro Area

• Formerly Wang Government SolutionsU.S. Treasury Departmental Offices (DO) Contract
• Provided level one support for multiple customers.
• Provided statistical reports on performance.
• Implemented a Daily Operations Manual (DOM).
• Provided status of tickets to customer.
• Responsible for telephone and voice mail systems administration, coordination of Conference Calls, and management of cellular telephones for the Automated Systems Division (ASD) of DO.

B.B.A

Education record

Leadership Premier

M.B.A, Master

Education record