Jessica Fergus Mba, Pmp Email & Phone Number

Remote

In just under 12 months, I earned the “Top Rated Plus” Badge on Upwork. I build great teams, products and strategies that reduce costs, increase efficiencies and improve customer and stakeholder satisfaction. I am a visionary leader who can develop dynamic teams that embrace change and take strategic action aligned with the company's values and objectives. I am a Certified Project Management Professional (PMP) with extensive experience in Business Operations and efficiencies. I specialize in… Show more In just under 12 months, I earned the “Top Rated Plus” Badge on Upwork. I build great teams, products and strategies that reduce costs, increase efficiencies and improve customer and stakeholder satisfaction. I am a visionary leader who can develop dynamic teams that embrace change and take strategic action aligned with the company's values and objectives. I am a Certified Project Management Professional (PMP) with extensive experience in Business Operations and efficiencies. I specialize in developing and executing projects that deliver results that impact the business's bottom line.Services provided:>Management Consulting>Project Management>Business Consulting>Content Management System Build Out (Confluence & Jira are my specialty)>Information Management>Program Management>Strategic Planning>Change Management>Operational management (analysis, review, growth)>Product development (digital, fintech, customer engagement)>Business Planning (development & plans)>Project Risk Analysis (review & reduction plans/projects)>Capital Projects (development & implementation)>SOP + processes (development & implementation)>Wordpress/CMS - create, admin and manage website>Content creator - travel blog, design/DIY, portfolio>Microsoft Office - Word, Excel, Publisher, Project, etc.>Excellent customer service skills (ability to train, use, and audit)>Proficient in JIRA, Slack, MS Project, Trello, and Basecamp. Show less

Salt Lake City Metropolitan Area

As Co-Founder and Principal Consultant at Bliss Media Studio, I lead a consultancy that embodies the Bliss Difference: a commitment to digital excellence, innovation, and sustained business growth. With over a decade of expertise, we specialize in:Strategy & Planning: Crafting roadmaps and optimizing business processes to streamline operations and ensure project success. Our strategic alignment and workflow management services lay the groundwork for clear, actionable plans geared… Show more As Co-Founder and Principal Consultant at Bliss Media Studio, I lead a consultancy that embodies the Bliss Difference: a commitment to digital excellence, innovation, and sustained business growth. With over a decade of expertise, we specialize in:Strategy & Planning: Crafting roadmaps and optimizing business processes to streamline operations and ensure project success. Our strategic alignment and workflow management services lay the groundwork for clear, actionable plans geared towards achieving your business goals.Product Management & Agile Development: Guiding application modernization and agile transformations to revitalize your product development cycle. We focus on clear requirements management and incremental, quality-focused product delivery.Deployments & Optimizations: Expertly managing implementations, migrations, integrations, and the software development lifecycle. Our deployment services ensure smooth transitions to new systems, while our optimization efforts align tools and processes with your business needs.Atlassian Solutions: As an authorized Atlassian Partner, we excel in configuring and customizing Jira and Confluence to enhance collaboration, project management, and knowledge sharing within organizations. Show less

Salt Lake City, Utah, United States

Mission: Alliance House provides a supportive community where adults suffering from mental illnesses can rediscover and rebuild self respect, dignity and abilities in a social environment through education, productive work, and meaningful relationships. The Alliance House Board is a dynamic, committed group of volunteers. They represent the mission of Alliance House to the community and act as ambassadors for the success of the “Clubhouse” model. As a Board Member, I am… Show more Mission: Alliance House provides a supportive community where adults suffering from mental illnesses can rediscover and rebuild self respect, dignity and abilities in a social environment through education, productive work, and meaningful relationships. The Alliance House Board is a dynamic, committed group of volunteers. They represent the mission of Alliance House to the community and act as ambassadors for the success of the “Clubhouse” model. As a Board Member, I am responsible to: •Spend a full day volunteering in the Clubhouse on the day of a Board meeting. •Participate in the programs of Alliance House, when possible•Volunteer in the units of Alliance House when possible•Provide input into the strategic plan and monitor Alliance House’s progress towards achieving established goals•Help raise funds for the future of Alliance House programs •Act as an Ambassador by recruiting 10 or more members of the community to Alliance House to tour the clubhouse. Show less

Greater Salt Lake City Area

Since establishing the PMO at Merrick Bank in 2014, I have demonstrated my ability to effectively coach, mentor, and developing a committed, engaged and high performing team. Through smart recruitment I have built a productive, world-class, project management team of 2 PMO Team Lead/Sr. Project Managers, 2 Project Managers, 1 Jr. Project Manager and 1 Project Coordinator. I work closely with the project managers as they lead multiple, complex projects that seek to fundamentally… Show more Since establishing the PMO at Merrick Bank in 2014, I have demonstrated my ability to effectively coach, mentor, and developing a committed, engaged and high performing team. Through smart recruitment I have built a productive, world-class, project management team of 2 PMO Team Lead/Sr. Project Managers, 2 Project Managers, 1 Jr. Project Manager and 1 Project Coordinator. I work closely with the project managers as they lead multiple, complex projects that seek to fundamentally transform business performance; addressing all key performance areas of benefits economics, stakeholder satisfaction, risk management, operational and staff engagement simultaneously. I designed, architected and implemented a project management and workflow task management system, JIRA and Confluence for all departments at the Bank including Development, to build a single platform the business could use to collaborate and continually deliver successful projects for the Bank. Through JIRA and Confluence we are able to track and report on all project management KPIs as well as document all project management standards and best practices and ensure all project teams are following the standard. I perform quarterly audits of all project documentation and work with Internal Audit every year to ensure appropriate project governance structure is in place for all projects. I created and published over 40 Project Management procedures to ensure projects and project teams are properly set up, team roles and responsibilities are clear, deliverables, risks, and mitigation plans are identified and documented. I serve as an escalation point for project issues, risk mitigation, etc. I continually monitor resource constraints affecting the completion of projects and work with the project sponsor/business owners to quantify project benefits in a way that will enable objective evaluation of projects against company objectives. Show less

Salt Lake City, Ut

My role is to establish, implement, develop, and control best practices for IT project management throughout the organization. I define and document all processes of project lifecycles in order to deliver these projects according to plan and within budget. I have experience in implementing cross-functional, complex, enterprise solutions overseeing internal teams and managing vendors professional services. I have the excellent ability to facilitate relations between business groups and… Show more My role is to establish, implement, develop, and control best practices for IT project management throughout the organization. I define and document all processes of project lifecycles in order to deliver these projects according to plan and within budget. I have experience in implementing cross-functional, complex, enterprise solutions overseeing internal teams and managing vendors professional services. I have the excellent ability to facilitate relations between business groups and technology departments. I am adept at conducting research into project-related issues and products. I can easily learn, understand, and apply new technologies. My ability to effectively prioritize and execute tasks in a high-pressure environment is exemplary. My management style is empowering, persuasive and motivating. As the PMO Lead, I: * Coach, mentor, motivate, and supervise new project team leads, team members, and contractors, and influence them to take positive action and accountability for their assigned work.* Develop best practices, techniques, and tools for project planning, execution, project management, ongoing milestone/deliverable tracking, communication, and key performance metrics.* Provides updates to Executive Leadership on project progress* Manages the overall program and benefits capture As the Sr. Project Manager, I: * Direct and manage development of all IT projects within the PMO portfolio from beginning to end.* Define how the scope, goals, timeline and deliverables of IT projects should support business goals, in collaboration with senior management.* Define project success criteria and disseminate them to involved parties throughout project lifecycle.* Effectively communicate and manage project expectations to project sponsors, team members, and other stakeholders in a clear and concise fashion.* Identify and manage project dependencies and critical path.* Conduct project post mortems and create a recommendations report. Show less

Salt Lake City, Ut

I worked with external and internal clients to analyze current business processes, create functional requirements documentation, perform a gap analysis based on knowledge of the current technology platform and create business requirement documentation for the needed software development. I was responsible to interact with current imaging and workflow systems to configure the future state and obtain client user acceptance of the system. My duties included interfacing with client management, the… Show more I worked with external and internal clients to analyze current business processes, create functional requirements documentation, perform a gap analysis based on knowledge of the current technology platform and create business requirement documentation for the needed software development. I was responsible to interact with current imaging and workflow systems to configure the future state and obtain client user acceptance of the system. My duties included interfacing with client management, the creation and management of the project documentation, oversight of: requirements gathering, technology implementation, system configuration, creation of user documentation, and user acceptance testing. I was accountable for developing, managing, and controlling a detailed work plan. I managed scope and effectively enforce changed controls. I highlighted issues, risks, and took a leadership role in identifying alternatives and mitigation strategies in order to drive resolution. I provided financial decision-making information by gathering and analyzing financial information; developing projections and alternatives. I prepared financial plans by collecting historical data; developing and estimating trends; preparing assumptions; examining management plans; developing projections. I provided accurate, clear and timely project status to senior/executive leaders with focus on financials. Show less

Salt Lake City, Ut

My work with Vehix.com included a variety of skills from initial concepts of a product to be featured online for consumer, and business-to-business solutions, to the final production and post-management tracking all built on a .NET framework.I have operated as a Project Manager for the partner ad agency, Morey Evans, and moved to Vehix as a Product Manager to bring both talents to the company to improve web development processes and procedures to increase consumer conversion and sale… Show more My work with Vehix.com included a variety of skills from initial concepts of a product to be featured online for consumer, and business-to-business solutions, to the final production and post-management tracking all built on a .NET framework.I have operated as a Project Manager for the partner ad agency, Morey Evans, and moved to Vehix as a Product Manager to bring both talents to the company to improve web development processes and procedures to increase consumer conversion and sale efforts.I managed stakeholder expectations, resource management, specification and requirement development for product features, managed change request for product features, created development request for an Agile work environment, managed business and partner relationships, created communication plans and delivered features exceeding expectations.My background in IT created the opportunity to be able to take a business idea to specifications for development to deliver, ability to QA a release, and assist in the launch of new sites, new products and new features on a monthly basis.A project I managed moved dealers from a third-party inventory management system to a Dealer portal web-based solution accessible from the Vehix.com site. The dealer portal allowed dealers to manage inventory listings on the Vehix.com site, tracked lead conversions and ultimately a engine for generating revenue from leads thus being the core system for the business to collect and generate profits.I ended my career with the company to pursue and opportunity to move abroad to the London, UK and experience international business. The experience I gained while working at Vehix.com has been such an opportunity to grow my knowledge in online business development, work with excellent team to deliver a superior product and create working relationships with peers that now are more than co-workers, they are friends. Show less

Denver, Co

Working as an Interactive Project Manager at Morey Evans, I defined interactive-project deliverables and their requirements and establishes project plans derived from creative and strategic direction. I was responsible for the overall success of interactive projects from the perspectives of the clients, internal teams, and company standards. The essential functions of the job were to ensure projects are scoped, framed, budgeted, and planned to ensure effective solutions that meet client… Show more Working as an Interactive Project Manager at Morey Evans, I defined interactive-project deliverables and their requirements and establishes project plans derived from creative and strategic direction. I was responsible for the overall success of interactive projects from the perspectives of the clients, internal teams, and company standards. The essential functions of the job were to ensure projects are scoped, framed, budgeted, and planned to ensure effective solutions that meet client and company standards I determined and direct project documentation to support the development and direction of the work. Assisted in establishing project plans. Managed project delivery, ensuring essential team and client communication throughout the development of on-strategy, on-time and on-budget deliverables. This included troubleshooting and problem-solving technical and workflow issues for the duration of projects. I also reviewed all project deliverables for quality and accuracy and ensure successful back-end integrations.My work at Morey Evans Advertising consisted of building strong communications with their client, Vehix.com, to create and deliver products for on-line website. Show less

Salt Lake City, Ut

I collaborated with client team to define corporate solutions based on business goals and strategic initiatives; developed creative and profitable intranet knowledgebase for internal/external clients. Administered organization-wide needs-assessment; identified critical training needs and requirements. I oversaw software platform design and custom solution delivery for multimillion-dollar accounts. Defined and directed project goals, objectives, critical success factors, milestones, and… Show more I collaborated with client team to define corporate solutions based on business goals and strategic initiatives; developed creative and profitable intranet knowledgebase for internal/external clients. Administered organization-wide needs-assessment; identified critical training needs and requirements. I oversaw software platform design and custom solution delivery for multimillion-dollar accounts. Defined and directed project goals, objectives, critical success factors, milestones, and risks. Communicated detailed product knowledge to support consulting engagements. Collaborated with customers, partners, and internal constituencies to ensure successful implementation of solutions; mentored and assisted associate services staff. Show less

Salt Lake City, Ut

My career began working for Marriott International in several mainframe systems. After starting as a user of these systems in 1996 as a customer service representative, then a correspondence specialist, I moved up to a Corporate Trainer educating new hires how to function within the systems and ultimately into the IT group programming the systems for user consumption. My strong IT background comes from a perspective of understanding UI and the importance of being able to develop a system that… Show more My career began working for Marriott International in several mainframe systems. After starting as a user of these systems in 1996 as a customer service representative, then a correspondence specialist, I moved up to a Corporate Trainer educating new hires how to function within the systems and ultimately into the IT group programming the systems for user consumption. My strong IT background comes from a perspective of understanding UI and the importance of being able to develop a system that is of high quality, within budget and delivered on-time so the business can be successful.As a Training Speicialist, I independently created, edited, and organized material into a logical and comprehensive Training Lesson Plan. Instructed classes of 20-30 associates in Marriott Rewards six-week training program. Utilized progressive discipline to maintain an open learning environment for all pupils. Educated and enforced Marriott corporation policies. Assisted in creating and supporting a mentoring process used when classroom associates job shadowed with floor associates. I also incorporated new methods of training and positive reinforcement to assist in knowledge retention. Delivered constructive feedback to new hire associates to ensure that the representative will be successful. Participated in the Market Review Board process, proofread and critiqued documents and programs to insure accuracy of information. Successfully trained satellite call center associates in program changes. Developed and maintained good business relations with outside vendors. Show less

Executive Mba

Bachelor Of Science (Bs), Project Management, 3.68

Received honors in courses such as Project Costs, Project Leadership, Business Communications and Organizational Management.

Education record