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Natural Leadership | Communication Skills | Client First Mindset | Relationship Building | Team BuildingDetail-oriented and dedicated professional with experience in account management, sales, and fundraising. Determines strategies to maximize successful client performance. Possesses excellent communication skills and speaks to others while understanding their needs and objectives. Strong organizational and project management skills.Key Skills | Abilities | Knowledge• Excellent strategic, analytical, and problem-solving skills.• Ability to collaborate effectively with stakeholders and executives.• Conducts customer needs assessments, meets quality standards, and evaluates customer satisfaction.• Conscious of clients’ needs and goals and accelerates growth objectives.• Knowledge of business management principles and will coordinate people and resources.
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Customer Success ManagerEplus Inc. Jul 2022 - PresentHerndon, Va, Us -
Customer Success ManagerAgile Frameworks, Llc (Metafield) Jun 2020 - Jul 2022Bloomington, Mn, UsActed as the first Customer Success Manager to provide resources to improve 20 assigned clients' relationships with their clients. Represent Construction firms located in the entire United States. Constantly gain expert knowledge of MetaField Software-as-a-Service platform for the construction industry used by field staff, laboratory technicians, engineers, and administrators. Collaborate with CEOs, CIOs, and laboratory managers. Create a Revenue Enhancement Plan. -
Client Engagement ManagerCollegis Professional Aug 2019 - Jun 2020Acted as the lead point of contact for companies such as UPS, Cigna, AmerisourceBergen, T-Mobile, and Verizon. Collaborated with sales, marketing, and operations to develop effective marketing to convince colleges and universities to accept a $5,250 tuition reimbursement program. Served as partner liaison to internal and external teams.
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Client Service SpecialistShutterfly, Inc. Mar 2019 - Aug 2019San Jose, Ca, UsPromoted to act as the primary point of contact for the entire Optum account, a division of United Health Care, the largest business account in the business to business division of the company. Directed Optum’s outsourced print requirements for explanations of benefits and personalized member communications. Ensured HIPPA compliance from the insurance company to all of Optum’s members. -
Client Service CoordinatorShutterfly, Inc. May 2017 - Feb 2019San Jose, Ca, UsPromoted to act as the liaison between United Health Group, IT staff, and production to ensure the production of time-critical documents. Obtained knowledge of United Health Care’s entire operation.
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Customer Success RepresentativeShutterfly, Inc. Oct 2015 - Apr 2017San Jose, Ca, UsProvided help and advice to customers using the Shutterfly print services. Communicated with customers concerning problems with their orders. Managed a high volume of workload in a deadline-driven environment. Consistently met performance benchmarks in speed, accuracy, and volume.
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Customer Care Supervisor (Interim)Shutterfly, Inc. Nov 2016 - Dec 2016San Jose, Ca, UsProvided direct oversight to a blended team of Shutterfly FTE’s and temporary Customer Success Representatives during Shutterfly’s peak holiday season.
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Development OfficerUrban Homeworks Feb 2015 - Oct 2015Minneapolis, Minnesota, UsWorking in collaboration with the Executive Director and Director of Marketing and Development, I developed and executed fundraising strategies for our major and principal gift prospects. I implemented prospect management practices and brought measurables and accountability to a fledgling development program. -
Major Gift OfficerConcordia College May 2013 - Feb 2015Moorhead, Mn, UsManaged the inaugural individual giving campaign for Concordia Language Villages, a program of Concordia College. Generated 2x increase in individual donor base with direct mail, cultivation, events and face-to-face direct solicitation strategies. Managed all individual asks for capital and program designations. -
Development, Major GiftsChildren'S Hospitals And Clinics Of Minnesota Apr 2011 - May 2013Minneapolis, Mn, UsManaged a portfolio of 130 major gift prospects, and developed strategies to successfully win foundation grant proposals. -
Account ExecutiveSps Commerce Aug 2008 - Aug 2010Minneapolis, Mn, UsDeveloped and executed sales strategies to grow customer portfolio and exceed targets sales. Finished 2009 at 106% of my goal. -
Sales Director, College PartnersConnectedu, Inc. Aug 2006 - Jul 2008Boston, Ma, UsBrought results, professionalism, and stability to the sales team of a four-year old company. Developed and executed a sales strategy from the ground up. -
Account ExecutiveStudent Paths, Llc Jul 2004 - Jul 2006Minneapolis, Mn, UsLaunched three new sales territories. Conceptualized and implemented a strategic plan that generated $717k in revenue over 18 months. -
Industry AnalystEnterprise Minnesota Apr 2001 - Jun 2004Minneapolis, Minnesota, UsResearched, analyzed and established criteria that provided the foundation for the state’s technology-based economic development strategies and policies. -
Project Manager, Massachusetts Office Of Business DevelopmentCommonwealth Of Massachusetts Jan 1998 - Apr 2001Boston, Ma, UsCo-developed economic development public policy that encouraged international and domestic firms to expand or relocate to Massachusetts.
Jonathan Fernands Skills
Jonathan Fernands Education Details
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University Of Massachusetts AmherstB.A. -
Framingham State UniversityPublic Administration
Frequently Asked Questions about Jonathan Fernands
What company does Jonathan Fernands work for?
Jonathan Fernands works for Eplus Inc.
What is Jonathan Fernands's role at the current company?
Jonathan Fernands's current role is Customer Success Manager.
What is Jonathan Fernands's email address?
Jonathan Fernands's email address is jf****@****rks.com
What is Jonathan Fernands's direct phone number?
Jonathan Fernands's direct phone number is +161272*****
What schools did Jonathan Fernands attend?
Jonathan Fernands attended University Of Massachusetts Amherst, Framingham State University.
What are some of Jonathan Fernands's interests?
Jonathan Fernands has interest in Social Services, Economic Empowerment, Education, Disaster And Humanitarian Relief, Human Rights, Health.
What skills is Jonathan Fernands known for?
Jonathan Fernands has skills like Fundraising, Public Speaking, Nonprofits, Project Management, Grant Writing, Non Profits, Leadership, Higher Education, New Business Development, Major Gift Development, Community Outreach, Writing.
Who are Jonathan Fernands's colleagues?
Jonathan Fernands's colleagues are Jason Litz, Aaron Tandourjian, Joanna Burley, Tyler Gray, Michael Kabicher, Jeff Millon, Wayne Dozier.
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