Customer Success Manager
Current
Jul 2022 - Present
AeroLeads people directory · profile
Jonathan Fernands Email & Phone Number
Customer Success Manager
at
ePlus inc.
1 work email found
@agileframeworks.com
1 phone found area 612
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Customer Success Manager
Location
Greater Minneapolis-St. Paul Area, United States, United States
Who is Jonathan Fernands? Overview
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Quick answer
Jonathan Fernands is listed as Customer Success Manager at ePlus inc., based in Greater Minneapolis-St. Paul Area, United States, United States. AeroLeads shows a work email signal at agileframeworks.com, phone signal with area code 612, and a matched LinkedIn profile for Jonathan Fernands.
Jonathan Fernands previously worked as Customer Success Manager at Agile Frameworks, Llc (Metafield) and Client Engagement Manager at Collegis Professional. Jonathan Fernands holds B.A. from University Of Massachusetts Amherst.
Company email context
Email format at ePlus inc.
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{first_initial}{last}@agileframeworks.com
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AeroLeads found 1 current-domain work email signal for Jonathan Fernands. Compare company email patterns before reaching out.
Profile bio
About Jonathan Fernands
Natural Leadership | Communication Skills | Client First Mindset | Relationship Building | Team BuildingDetail-oriented and dedicated professional with experience in account management, sales, and fundraising. Determines strategies to maximize successful client performance. Possesses excellent communication skills and speaks to others while understanding their needs and objectives. Strong organizational and project management skills.Key Skills | Abilities | Knowledge• Excellent strategic, analytical, and problem-solving skills.• Ability to collaborate effectively with stakeholders and executives.• Conducts customer needs assessments, meets quality standards, and evaluates customer satisfaction.• Conscious of clients’ needs and goals and accelerates growth objectives.• Knowledge of business management principles and will coordinate people and resources.
Listed skills include Fundraising, Public Speaking, Nonprofits, Project Management, and 21 others.
Current workplace
Jonathan Fernands's current company
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15 roles
Jonathan Fernands work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Acted as the first Customer Success Manager to provide resources to improve 20 assigned clients' relationships with their clients. Represent Construction firms located in the entire United States. Constantly gain expert knowledge of MetaField Software-as-a-Service platform for the construction industry used by field staff, laboratory technicians.
Jun 2020 - Jul 2022
Client Engagement Manager
Collegis Professional
Acted as the lead point of contact for companies such as UPS, Cigna, AmerisourceBergen, T-Mobile, and Verizon. Collaborated with sales, marketing, and operations to develop effective marketing to convince colleges and universities to accept a $5,250 tuition reimbursement program. Served as partner liaison to internal and external teams.
Aug 2019 - Jun 2020
Client Service Specialist
Promoted to act as the primary point of contact for the entire Optum account, a division of United Health Care, the largest business account in the business to business division of the company. Directed Optum’s outsourced print requirements for explanations of benefits and personalized member communications. Ensured HIPPA compliance from the insurance.
Mar 2019 - Aug 2019
Client Service Coordinator
Promoted to act as the liaison between United Health Group, IT staff, and production to ensure the production of time-critical documents. Obtained knowledge of United Health Care’s entire operation.
May 2017 - Feb 2019
Customer Success Representative
Provided help and advice to customers using the Shutterfly print services. Communicated with customers concerning problems with their orders. Managed a high volume of workload in a deadline-driven environment. Consistently met performance benchmarks in speed, accuracy, and volume.
Oct 2015 - Apr 2017
Customer Care Supervisor (Interim)
Provided direct oversight to a blended team of Shutterfly FTE’s and temporary Customer Success Representatives during Shutterfly’s peak holiday season.
Nov 2016 - Dec 2016
Development Officer
Working in collaboration with the Executive Director and Director of Marketing and Development, I developed and executed fundraising strategies for our major and principal gift prospects. I implemented prospect management practices and brought measurables and accountability to a fledgling development program.
Feb 2015 - Oct 2015
Major Gift Officer
Managed the inaugural individual giving campaign for Concordia Language Villages, a program of Concordia College. Generated 2x increase in individual donor base with direct mail, cultivation, events and face-to-face direct solicitation strategies. Managed all individual asks for capital and program designations.
May 2013 - Feb 2015
Development, Major Gifts
Managed a portfolio of 130 major gift prospects, and developed strategies to successfully win foundation grant proposals.
Apr 2011 - May 2013
Account Executive
Developed and executed sales strategies to grow customer portfolio and exceed targets sales. Finished 2009 at 106% of my goal.
Aug 2008 - Aug 2010
Sales Director, College Partners
Brought results, professionalism, and stability to the sales team of a four-year old company. Developed and executed a sales strategy from the ground up.
Aug 2006 - Jul 2008
Account Executive
Launched three new sales territories. Conceptualized and implemented a strategic plan that generated $717k in revenue over 18 months.
Jul 2004 - Jul 2006
Industry Analyst
Researched, analyzed and established criteria that provided the foundation for the state’s technology-based economic development strategies and policies.
Apr 2001 - Jun 2004
Project Manager, Massachusetts Office Of Business Development
Co-developed economic development public policy that encouraged international and domestic firms to expand or relocate to Massachusetts.
Jan 1998 - Apr 2001
Team & coworkers
Colleagues at ePlus inc.
Other employees you can reach at eplus.com. View company contacts →
NB
Nagaveni Basavaraju
Colleague at Eplus Inc.
Bengaluru, Karnataka, India, India
View →
GJ
Gokul J.
Colleague at Eplus Inc.
Bengaluru, Karnataka, India, India
View →
AN
Afshin Nahid
Colleague at Eplus Inc.
Irvine, California, United States, United States
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PM
Patrick Mclaughlin
Colleague at Eplus Inc.
Buffalo-Niagara Falls Area, United States
View →
TO
Toyin Odunlami
Colleague at Eplus Inc.
Manassas, Virginia, United States, United States
View →
KE
Kalisa Eden
Colleague at Eplus Inc.
St George, Utah, United States, United States
View →
JO
Jose Oliva
Colleague at Eplus Inc.
San Bruno, California, United States, United States
View →
TM
Thomas Mertz
Colleague at Eplus Inc.
Queens, New York, United States, United States
View →
BP
Bryan Payne
Colleague at Eplus Inc.
Columbia, South Carolina Metropolitan Area, United States
View →
SM
Stephen Merritt
Colleague at Eplus Inc.
Blacksburg, Virginia, United States, United States
View →
Nagaveni Basavaraju
Colleague at Eplus Inc.
Bengaluru, Karnataka, India, India
View →
GJ
Gokul J.
Colleague at Eplus Inc.
Bengaluru, Karnataka, India, India
View →
AN
Afshin Nahid
Colleague at Eplus Inc.
Irvine, California, United States, United States
View →
PM
Patrick Mclaughlin
Colleague at Eplus Inc.
Buffalo-Niagara Falls Area, United States
View →
TO
Toyin Odunlami
Colleague at Eplus Inc.
Manassas, Virginia, United States, United States
View →
KE
Kalisa Eden
Colleague at Eplus Inc.
St George, Utah, United States, United States
View →
JO
Jose Oliva
Colleague at Eplus Inc.
San Bruno, California, United States, United States
View →
TM
Thomas Mertz
Colleague at Eplus Inc.
Queens, New York, United States, United States
View →
BP
Bryan Payne
Colleague at Eplus Inc.
Columbia, South Carolina Metropolitan Area, United States
View →
SM
Stephen Merritt
Colleague at Eplus Inc.
Blacksburg, Virginia, United States, United States
View →
2 education records
Jonathan Fernands education
B.A.
University Of Massachusetts Amherst
M.A., Public Administration
Framingham State University
FAQ
Frequently asked questions about Jonathan Fernands
Quick answers generated from the profile data available on this page.
What company does Jonathan Fernands work for?
Jonathan Fernands works for ePlus inc..
What is Jonathan Fernands's role at ePlus inc.?
Jonathan Fernands is listed as Customer Success Manager at ePlus inc..
What is Jonathan Fernands's email address?
AeroLeads has found 1 work email signal at @agileframeworks.com for Jonathan Fernands at ePlus inc..
What is Jonathan Fernands's phone number?
AeroLeads has found 1 phone signal(s) with area code 612 for Jonathan Fernands at ePlus inc..
Where is Jonathan Fernands based?
Jonathan Fernands is based in Greater Minneapolis-St. Paul Area, United States, United States while working with ePlus inc..
What companies has Jonathan Fernands worked for?
Jonathan Fernands has worked for Eplus Inc., Agile Frameworks, Llc (Metafield), Collegis Professional, Shutterfly, Inc., and Urban Homeworks.
Who are Jonathan Fernands's colleagues at ePlus inc.?
Jonathan Fernands's colleagues at ePlus inc. include Nagaveni Basavaraju, Gokul J., Afshin Nahid, Patrick Mclaughlin, and Toyin Odunlami.
How can I contact Jonathan Fernands?
You can use AeroLeads to view verified contact signals for Jonathan Fernands at ePlus inc., including work email, phone, and LinkedIn data when available.
What schools did Jonathan Fernands attend?
Jonathan Fernands holds B.A. from University Of Massachusetts Amherst.
What skills is Jonathan Fernands known for?
Jonathan Fernands is listed with skills including Fundraising, Public Speaking, Nonprofits, Project Management, Grant Writing, Non Profits, Leadership, and Higher Education.
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