Joseph Ferranti Email & Phone Number

Rutgers University

As a member of the team, I share the University's goal of providing our Guests with an impressive, consistent level of friendly, attentive and responsive service. As an Security Officer Team Member, I am also sincere, positive, and dependable. I take my position seriously, and care about my work and act professionally.•Initiating a sincere, friendly, and personal greeting to guests as they arrive at the venue entrance, aisle, concourse area or other location.•Providing guests with helpful directions and/or suggestions, which will enhance their entertainment experience.•Walk up and down stairs and stand in one place for long periods of time.•Work outside in all elements of the weather, depending upon my assignment.•Being as friendly with guests when they are departing as you were upon their arrival.

Bethlehem, Pa

Ensure a safe and fun environment for all staff, patrons, and performers and contribute to the ArtsQuest experience by delivering exceptional customer service with a smile.• Welcome all visitors to ArtsQuest facilities and provide information about ArtsQuest, its programs and facilities.• Provide exceptional customer service to all guests, clients, performers/artists, vendors, and constituents; provide assistance as needed.• Perform safety patrols on respective shift, reporting to supervisor any potential hazards or safety concerns.• Assist with rules and policy enforcement for festivals and events.• Assist with weather or incident emergency evacuations.• Provide assistance during medical incidents by notifying the appropriate staff.• Provide access control to restricted areas, enforcing badge procedures at entrances and exits during festivals and events.• Provide access control and safety to parking lots for applicable events.• Assist House Managers and ushers in seating, as needed.• Assist Operations in set up and tear down as needed.

Washington, New Jersey

Senior Systems Analyst for Tubes North America (including Canada & Mexico) responding to requests from manufacturing facilities for technical assistance in person, via telephone, and/or electronically (e-mail, Teams, and Help Desk tickets). Logging all calls in the Service-now (ServiceNow) tool. • Responsible for managing all organization technologies and providing technology support and training. Primary duties include analyzing systems and processes, maintaining workstations (Dell & HP), networks and web-based applications.• Maintains a thorough knowledge of the organization and adheres to all organizational standards.• Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated, and processed.• Develops and maintains technology policies, standards, and procedures manual; develops and maintains related technology checklists.• Manages and maintains Microsoft Windows applications and systems including but not limited to Windows 10, Windows Server 2008 | 2012 and Office365 (including Teams, and OneDrive).• Work directly with Finance and Accounting groups to assist in cost savings.• Manage IT asset procurement, deployment, and managementAdditional responsibilities include:Active Directory Users & ComputersAS400 - Account Management, Printer Management, Menu AccessAT&T Cellular Account (switched from Verizon) - Managing all aspects of the corporate account including ordering of mobile devices (iPhones & Hot Spots) Printers (Toshiba | Lexmark)Procurement (ordering of software | personal computers & all peripheral devices associated)SAP - Account Management (Account Unlocks & Password Resets)SCCM (System Center Configuration Manager)Zscaler (VPN access) – Remote access into our infrastructure

Rutgers University

As a member of the team, I share the University's goal of providing our Guests with an impressive, consistent level of friendly, attentive and responsive service. As an Security Officer Team Member, I am also sincere, positive, and dependable. I take my position seriously, and care about my work and act professionally.•Initiating a sincere, friendly, and personal greeting to guests as they arrive at the venue entrance, aisle, concourse area or other location.•Providing guests with helpful directions and/or suggestions, which will enhance their entertainment experience.•Walk up and down stairs and stand in one place for long periods of time.•Work outside in all elements of the weather, depending upon my assignment.•Being as friendly with guests when they are departing as you were upon their arrival.

Rutgers University

As a member of the team, I share the University's goal of providing our Guests with an impressive, consistent level of friendly, attentive and responsive service. As an Security Officer Team Member, I am also sincere, positive, and dependable. I take my position seriously, and care about my work and act professionally.•Initiating a sincere, friendly, and personal greeting to guests as they arrive at the venue entrance, aisle, concourse area or other location.•Providing guests with helpful directions and/or suggestions, which will enhance their entertainment experience.•Walk up and down stairs and stand in one place for long periods of time.•Work outside in all elements of the weather, depending upon my assignment.•Being as friendly with guests when they are departing as you were upon their arrival.

Rutgers University

As a member of the team, I share the University's goal of providing our Guests with an impressive, consistent level of friendly, attentive and responsive service. As an Event Staff Team Member, I am also sincere, positive, and dependable. I take my position seriously, and care about my work and act professionally.•Initiating a sincere, friendly, and personal greeting to guests as they arrive at the venue entrance, aisle, concourse area or other location.•Providing guests with helpful directions and/or suggestions, which will enhance their entertainment experience.•Walk up and down stairs and stand in one place for long periods of time.•Work outside in all elements of the weather, depending upon my assignment.•Being as friendly with guests when they are departing as you were upon their arrival.

New Brunswick, New Jersey

As a member of the team, I share the University's goal of providing our Guests with an impressive, consistent level of friendly, attentive and responsive service. As an Event Staff Team Member, I am also sincere, positive, and dependable. I take my position seriously, and care about my work and act professionally.•Initiating a sincere, friendly, and personal greeting to guests as they arrive at the venue entrance, aisle, concourse area or other location.•Providing guests with helpful directions and/or suggestions, which will enhance their entertainment experience.•Walk up and down stairs and stand in one place for long periods of time.•Work outside in all elements of the weather, depending upon my assignment.•Being as friendly with guests when they are departing as you were upon their arrival.

Morris Plains, New Jersey

Consulting at PfizerThe goals of the Knowledge Management Team:- Increase First Call Resolution at the Service Desk (Help Desk) Level.- Increase resolution rate at the Service Desk (Help Desk) Level.- Provide accurate and relevant resolution steps instantly to save the clients time.- Efficient method to add, update, audit and retire information.- Ability to provide content to the client to promote call avoidance and a self help culture.- Promote efficient sharing of information across tiers including customers, Service Desk (Help Desk), Site Services, and other Support teams.

Morris Plains, New Jersey

Consulting at Pfizer through Vis.Align & then CompuComThe Help Desk provides first line support for IT inquiries related to business applications. The Help Desk forms the main day-to-day interface between IT Services and customers, and is responsible for creating a good image about the quality and availability of services. Also during this time frame provided Deskside (Desktop) Support to their customers internally and remotely.

Morris Plains, New Jersey

Consulting at Parke-Davis through Vis.AlignIn 2000 Warner Lambert was purchased by Pfizer.Windows 2000 Migration Team. Rolled out Windows 2000 with Office 2000 to about 3000 field users and 200 people in-house.Re-imaged new and existing Dell laptops and desktops with Windows 2000 image. Also customized each machine for specific end-users.Traveled to different major cities to rollout the new laptops with Windows 2000 on it during a five week period.Traveled to different cities to assist the company on their New Hire Training and Internet Explorer rollout to a select group of sales force.Supported 3000 field users and 650 people in-house.Help Desk Analyst providing Tier I (Phones) Support and Tier III Support.Provided support to the clients via e-mail using Microsoft Outlook.

Security Officer Registration Act, Security And Loss Prevention Services, A

Successfully completed the course to obtain SORA (Security Officer Registration Act) license.

Diploma, Information Technology

I attended Chubb three different times to take different courses to help with advancing my technicial skills.

General

Played football.