Jordan Ferrel Email & Phone Number

Los Angeles, California, United States

Provide Process Management and Change Management support to the Distribution Major Projects Group.Document, modify, and support existing processes in accordance with CPUC requirements.Develop new processes to support business and team needs.Reduce waste, increase comprehensibility of existing and new processes, and ensure successful process adoption.Develop handbooks and procedures for new and existing Project Management teams to support successful delivery of their projects.

Los Angeles, California, United States

Provide management consulting services to the Southern California Gas Company.Provide process mapping, process improvement & change management services to the Southern California Gas Company's Distribution Major Projects group.Developed process flow models and playbooks for project managers to ensure their success.Assisted in the creation and improvement of the SCG Capital Delivery Model for Distribution Major Projects.

Brea, California, United States

As part of Burns & McDonnell's Distribution Planning team, I develop and deliver utility plans, cost estimates, documentation, and construction support for the replacement of high-risk gas distribution lines. As a full-service project, Distribution Planning provides quality assurance, training, and process and planning tool improvements to ensure only the highest quality of final product is delivered to our client.The Project Main Planner II is a senior planning role that also provides leadership, direction, quality assurance, and planning assistance to the Project Main Planner I, while supporting the Project Manager. We engage regularly with our client, along with municipal, state, and federal government agencies to ensure the best possible product is delivered in service of our client and the public.Burns & McDonnell's employee ownership creates a culture of "owning your work" that guarantees personal investment in quality of product and speed of delivery, while fostering innovation.As the leader of our Process Innovation, I'm proud to have created and led a new organization and workflow process that increased our overall productivity more than 100%, while reducing our necessary team size by 80% and eliminating errors in the planning process. This process created a flexible business space that allows us to speed or slow work to accommodate our client's moment-to-moment needs and manage change without impact to our team's stability or the client's goals.

Huntington Beach, California, United States

Starbucks Coffee Company provides award-winning customer service and great products to guests, while helping partners develop leadership, communication, teamwork, and personal growth skills that are second to none.As part of the Starbucks Coffee Company's field leadership, I recruited, trained, and maintained a winning team of partners that provided service above and beyond the company's already world-class standards. Together with my team, I drove new business resources and quality assurance across our entire business, leading change and growth with the courage and integrity that built our reputation for excellence.

Huntington Beach, California, United States

Coffee Masters are highly specialized product, leadership, and sales experts for the Starbucks Coffee Company, working in a dual service role to support customers and partners in-store, while providing sales ​support and quality assurance to district and general management staff.As a Coffee Master for the Starbucks Coffee Company, I crafted, documented, implemented, and tracked a targeted training and QA plan that grew our targeted business by 23%, while boosting the confidence and cooperation of our team. As a result of our resounding success, I was privileged to recruit and train my own team of 8 Coffee Masters, who continue to provide the company's high standard of service.