Janette Ferryall Email & Phone Number

Tulsa, Oklahoma, United States

+ Control Effectiveness Analyses. Worked to analyze effectiveness of compliance controls to ensure that they are designed appropriately to mitigate compliance risk.+ Data Issue Analysis. Analyzed compliance data to identify potential issues and perform root cause analysis of the identified issue. Validated reports for completeness and accuracy.+ Complaint Analysis. Performed an enhanced review of complaints to ensure no compliance, fair lending, or UDAAP issues were noted. + Execution of Monitoring Program. Designed and executed a monitoring, analysis, and reporting program to ensure that compliance functions are designed as an effective second line of defense.Key Achievements:+ Built PowerBI report to aggregate compliance risks from 44 different excel files.+ Designed and executed a monitoring, analysis, and reporting program.+ Attended OBA Compliance School 2023+ Designed and executed annual team building activity for department (35 participants).

Tulsa, Oklahoma Area

+ Worked as a resource for bank employees, assisting with regulatory questions, how-to navigation, approvals and exceptions.+ Assisted with escalated customer interactions.+ Provided coaching for employees to assist with their personal and career development.+ Led a Special Project Team that handled dispute and Secure Message inquiries to ensure quality service is provided throughout all interactions while reducing the general service wait time.Key Achievements:+ Trained five Special Project participants to experience the Virtual Operations Support for a short-time period so they could consider applying when a role became available.+ Completed Training in Continuous Improvement Coaching Training.+ Assisted with DocuSign training and implementation within BOK Financial.+ Assisted with PPP loan processing and customer triage during COVID-19.

Express Bank, Tulsa, Oklahoma Area

-Led a team of six to assist with online banking customer service inquiries and provided monthly behavioral coaching sessions.-Trained ExpressBankers and remote branch employees to resolve Secure Messages. I also created training -material when necessary.-Assisted with development and training for the enhancements made to Online Banking.-Assisted with the development, review of the training, and implementation for the Digital Banking Admin Tool to allow more employees to assist with assisting the customer.-Monitored Social Media channels for negative customer experiences in order to attempt to resolve customer service issues.

Tulsa, Oklahoma Area

-Assisted customers both on the Teller Line and as a Banker. I completed account maintenance along with uncovering financial needs for new accounts, loans and referrals to Business Partners.-Led Branch Meetings and completed weekly Big 5 with the team.-Worked with the tellers to create banker-teller teams to source and close referrals. We went from 1 closed referral to 4 closed referrals within the first month of the change.-Created resources for employees to minimize errors and outages at the branch level. -Completed various monthly audits and reports to assist the Banking Center with passing their audit. This included a monthly safe box audit, quarterly consignment audit, cash drawer audits, Missing Signature Card Report, TPSS Edit Event Report, and other branch operations reports as needed.-Assisted with onboarding new employees and ensuring they had the tools and resources they needed to complete their job. I was a resource at the branch when employees had questions on loans, business accounts, teller transactions, and other unique questions or situations that may arise. I was also available for escalated customer interactions. Accomplishments:-Assistant Branch Management Development Program Graduate-Perfect Circle 1st Quarter 2015 for Tulsa South-Perfect Circle 2nd Quarter 2014 for Tulsa Central

Tulsa, Oklahoma Area

Established the company's presence in regards to online sales. Sold slow moving inventory on Amazon and Ebay; some which had been in inventory for 10+ years. Manage the company's website and keep the site up to date. Also, manage the company's social networking sites.Assisted with plan room management. Tracked down requested jobs for customers and prepared them for both our in house and online plan room.

Conway, Ar

Advanced to increasingly responsible positions, culminating in management role with oversight for the day to day operations of a reprographics office. Directed 2 employees and managed P&L, sales, inventory, and merchandising. Worked with other offices to complete large projects. Selected Contributions:-Handled day to day operations of the store; answered multi-line phone system, handled walk in orders, email orders, and worked with other offices to complete large production runs.-Helped establish a year of record sales while managing the operations of the store. Broke previous record’s for sales in the color department.-Managed color department; completed projects including business cards, vinyl decals, flyers, and canvas prints.-Assisted with plan room management. Tracked down requested jobs for customers and prepared them for both our in house and online plan room.

Tulsa, Oklahoma Area

Responsible for providing basic service needs and sales to customer while also performing teller transactions. This position requires transitions from a teller to a personal banker at any given time. Process customer transactions efficiently while providing exceptional customer service. Selected Contributions:• Performed daily, weekly, monthly, and semi-annual tasks necessary for banking center operations.• Assisted customers with questions and problems in regards to their accounts. • Serviced ATM-pulled deposits, replenished cash and supplies.• Provided 360 coaching to other team members and management to help improve day to day operations and sales• Understood federal banking regulations and company procedures.

Tulsa, Oklahoma Area

Process customer transactions efficiently while providing exceptional customer service. Identify customer's needs and refer applicable products to help build customer loyalty. Worked with a team to help meet banking center goals and objectives. Worked to ensure customer sensitive information is kept confidential and protect customer’s accounts from fraud. Helped to deepen customer relationships by referring additional products and services that may fit the customer’s needs. Selected Contributions:-Consistently increased referrals each month as a teller-Compiled paperwork on fraud, suspicious transactions, and counterfeit notes.-Order and exchanged foreign currency for customers.

Tulsa, Oklahoma Area

Managed the office and store operations. Handled closing the books each day and end of month tasks. Worked with calculating and reporting different taxes throughout the state. Also managed special orders, purchasing, accounts receivable, and accounts payable. Generated monthly statement for customers using our layaway program. Worked with Genesis program to complete these tasks. Worked with vendors across the globe to order rugs, outdoor furniture, and pool table accessories. Worked directly with the owner on a daily basis. Selected Contributions:Created a new system for special orders to ensure they were not lost or forgotten about. Quickly processed freight claims and repair orders.

Conway, Arkansas

Quickly promoted to sales manager due to great customer service and ability to sell. Directed 3 employees and managed sales, inventory levels, mailers, and customer service. Responsible for ensuring vehicles and store were both safe on a weekly basis Won several sales and customer metrics contests. Selected Contributions:Managed customer relationships through sales calls and sending out mailers to bring old customers back. Kept our store open by increasing customer count to meet district manager's goals.Assisted with customer accounts which included: collections on past due accounts, taking payments, preparing and renewing new contracts.Maintained showroom and refurbished merchandise, conducted weekly inventories, and ordered new merchandise.

Russellville, Arkansas

Advanced to increasingly responsible positions, culminating in supervisory role with oversight for the office supply department and at times the entire store. Directed up to 8 employees and managed P&L, sales, inventory, merchandising, customer service, and cost controls. Selected Contributions:Operated and managed the office supply department; conducted daily inventories and ordered items to ensure they were in stock and available for the customer.Helped store to minimize shrink through various merchandising and customer service techniques.Assisted with store operations and filled in for management when needed.Counted down and reconciled tills daily, prepared bank deposits, and handled cash operations.Recognized by customers for providing excellent customer service; customers provided feedback on company website and on customer service surveys.

Mathematics And Early Childhood Education

Earned 126 Credits. Training: Completed courses in advanced mathematics and early childhood education.

Mathematics And Spanish

Earned 35 Credits.

Bachelor'S Of Science, Business Administration, 3.65