- Collaborate with potential subscribers, agency partners and integrators to identify integration requirements, conducting in-depth platform walkthroughs, and showcasing the value of iPaaS's API-first platform.- Drive successful integration strategies and solutions, leveraging technical acumen and expertise in data flows, relationships, and transformations to ensure seamless data orchestration between software systems.- Facilitate onboarding and customer success by guiding agency partners and clients through onboarding procedures, facilitating API connections, field mapping, and error log reviews to ensure smooth adoption and implementation of iPaaS's services.- Enhance the ecosystem experience by developing content, tools, and operational guidelines to optimize the experiences of everyone who interacts with iPaaS. Supporting internal teams, partners, and users in navigating the platform effectively.

- Oversaw a global high-performing team of 20 Project Managers and Engineers and was accountable for the delivery of 12 WordPress projects including discovery, builds, and ongoing maintenance. Projects ranged in size from $15k/month retainers to $1m+ builds.- Directly managed three Team Leads, providing them with regular coaching and mentoring in project and personnel management.- Oversaw resource management within a matrix organization, ensuring projects were staffed appropriately and that the team achieved their billable targets.- Ensured that all projects in the portfolio stayed on track and that deliverables met client and internal quality standards. - Monitored project metrics and implemented company-wide process standards for the SDLC including an agile process for retainer-based clients.- Partnered with Account Strategists to ensure project success and client satisfaction (measured by NPS scores, which regularly averaged above 9).- Owned budget oversight to ensure project and overall portfolio profitability.- Served as a member of the Senior Leadership Team, tasked with carrying out various initiatives and ensuring that the overarching company strategy was shared by all.

- Oversaw an eight-member cross-functional e-commerce agency team of developers, designers, and digital marketers.- Owned financial oversight of the P&L, forecasting, and supervision of the bookkeeper. - Spearheaded a new process that reduced overdue AR invoices by 50%.- Managed selection, documentation, training, and implementation of software systems. - Collaborated with other GMs and COO on global business operations, strategy and process alignment. - Served as primary contact for external counsel on matters related to project work and collections. - Reviewed and approved all SOWs prior to being submitted for signature.- Orchestrated resourcing for day-to-day project staffing and monitored long-term team capacity.

- Oversaw a team of six Technical Project Managers who managed 20 clients. Projects included redesigns, builds for new products/brands and ongoing maintenance retainers. Advised team on process and execution with a focus on continuous improvement. - Led the effort to integrate mediaspa into Overdose, including updates to process, tool migration, personnel, and client roster. - Took the lead on process development including the creation of a BRD template.- Built a reporting system that pulled data from hours tracking, ticketing and resourcing systems to track booked vs. actuals and project progress which were our OKRs.- Oversaw the implementation of a system to sync time off data across the PEO, calendar and resourcing systems.- Interfaced with technology partners (hosting, search, email, etc.) to bring projects to fruition.

- First program management hire at an e-commerce ERP SaaS startup. - Increased operational efficiencies by moderenizing processes, workflows and tools.- Implemented Intercom to enable live chat support.- Supported change management initiatives through training, staff development, enablement, and drafting SOPs.- Oversaw execution of feature development from requirements gathering through launch, ensuring it derived value for Skubana and the customer.- Guided churn prevention strategies.- Interfaced with customers for API-based questions.- Ensured SLAs were being met.

- Managed Drupal website builds, usability studies, design and discovery activities for companies in the non-profit, retail, sports, education, healthcare, media and government sectors. - Supervised site builds that integrated a variety of technologies and client data sources.- Ran projects with an agile methodology that monitored scope, budget and timeline. - Assessed project risk and regularly reviewed risk lists with clients. - Provided regular reports to clients and internal stakeholders on project performance.- Scoped projects and participated in the sales process.

- Managed a wide variety of small and large web projects.- Assisted in the planning for new business development pitches.- Provided institutional knowledge and stability during a time of transition and growth of the team.

- Managed a wide variety of smaller web projects independently and larger projects alongside a Senior Project Manager or Account Director.- Worked to build and grow the capacity of the Project Management Team.

- Managed a wide variety of small web projects under Senior Project Managers and account directors.- Worked to build and grow the capacity of the Project Management Team.- Helped with revenue reconciliation on a monthly basis.

- Worked to support the Client Management Team by assisting on digital strategy projects.- Wrote client-facing memos addressing various strategic issues.- Managed a portfolio of strategic web-based communications projects.

- Assisted on planning and execution of a wide variety of digital strategy projects.

- Managed technology projects for non-profit organizations pertaining to web development and training, social media strategy, database development and e-communications.- Built a needs assessment to help clients identify web, database and e-communication needs.

- Managed development and daily maintenance of web-based software, tracking over 20,000 students’ participation in programs and generates reports for funders.- Implemented website to comply with the needs of 6 program centers.- Trained 20 employees annually on use of the system.- Coordinated graphic design and branding of Hillel - online and on campus.

- Supervised 20-member student board while developing student leadership skills and overseeing programming.- Staffed 6 Taglit-Birthright Israel trips and an alternative spring break. Oversaw educational components, recruitment and general logistics associated with trips.

- Developed the Jewish Life Fellowship. Recruited, trained and oversaw three student interns who implemented Jewish programming in their apartments and Greek organizations. - Worked to engage uninvolved college students throughout the Philadelphia region.- Initiated one-time programs and long-term initiatives at 5 different campuses.