Thanks for dropping by my LinkedIn profile! I'm not just your typical tech enthusiast – I'm a 'people-person' at heart, fueled by a passion for software, technology, boats, and ice cream. But what really sets me apart is my genuine belief in the power of connections. Whether it's with customers, colleagues, or direct reports, I see each interaction as an opportunity to build a meaningful relationship. Leadership in the high-tech support industry isn't just my job; it's an extension of who I am. I've found that when you approach professional relationships as you would with friends, it opens the door to a world of collaboration and shared success. So, let's connect, and explore how we can make a difference together!"With over 20 years of experience, I've held global leadership roles, spearheading world-class customer support in the Networking, Engineering Design Automation Software, and Broadcast industries. My clientele has included major electronics, semiconductor, and broadcast companies such as ABC, NBC, CBS, Disney, IBM, TI, Sony, and Motorola.My journey has been marked by building and nurturing customer relationships, developing high-performing teams, and consistently achieving extraordinary levels of customer satisfaction. Proficient in CRM systems such as SalesForce, Siebel, and MS Dynamics 365, I bring a wealth of experience in managing global teams, leading critical case resolution, and implementing strategic plans for success.COMPETENCIES • Leadership • Career Development / Coaching and Mentoring • Building High Performance Teams • People Management • Relationship Building • Managing Global Teams • Customer Satisfaction • Customer Relationship Management • Data Analysis and Actionable Metrics / KPI • Escalation Management / Critical Case Resolution • Global Technical Support • Global Technical Account Management • Process Development and Improvement • Strategic Planning • Project Leadership • Knowledge-Centered Support • Software Development Process / Software Product Lifecycle Management