João Fialho Email and Phone Number
Project Manager and Business Analyst with extensive experience in the development of IT projects in the most varied technologies and business areas, namely: Insurance, Telcos, Postal, Transport and Public Administration.In my career I had the opportunity to work in the most different typologies of projects, always aimed at improving business processes or improving the quality of service provided to partners and clients. More recently I have had the opportunity to work on Digital Transformation projects, of which I highlight the new Tranquilidade website (www.tranquilidade.pt)As Project Manager, I consider myself to be a professional that is very adaptable to any team and environment, having developed a high capacity for negotiation and communication with the different Project Stakeholders. It is in the management of the entire relationship between the Business and IT, where i find the biggest challenges and biggest rewards in Project Manager,During my professional career, I also had the opportunity to work with several different technologies of which I would highlight:. Oracle, MS SQL Server, PL / SQL, T-SQL, Reporting Services, Crystal Reports, Java, C#, VB Net, VB for Applications, AS 400, GIS, MS Office, Toad
Whitestar Asset Solutions
View- Website:
- whitestar.pt
- Employees:
- 418
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It Solution Design LeadWhitestar Asset Solutions Oct 2022 - PresentLisboa, Portugal -
Business Analisys And Quality Assurance Team LeaderUna Seguros Sa Jan 2022 - Jan 2023PMOBusiness Requirements AnalysisExecute IT AssessmentsPlan and Execute Quality Assurance TestingPlan and Track User Acceptance Testing Quality Assurance Project Reports -
Project ManagerUna Seguros Sa Mar 2020 - Feb 2022Lisboa, Portugal -
Associate ManagerAccenture Dec 2018 - Mar 2020Lisboa E Região, PortugalPMO in the implementation of a Core system in a national Insurer.. Responsible for delivering two Streams of the implementation program;. Responsible for identifying, managing and maintaining the specification of functional requirements. -
Project ManagerTranquilidade Jun 2017 - Aug 2018As a project manager, my main responsibilities were: . Project management . Business relationship management . Interface with external partners Main Projects: . Tranquilidade's New website - This project was made a part of a major rebrand program of the brand Tranquilidade, which allowed a great increase of visits, as a result of the new language and image, very disruptive for the sector and that had as objective to establish a new positioning as a brand with the market and with costumers.https://www.tranquilidade.pt/ -
Project ManagerAçoreana Seguros Oct 2016 - Jun 2017As a project manager, my main responsibilities were:. Project management. Business relationship management. Interface with external partners. Main Projects:. New Call Center Plataform - New Call Center Platform - The main objective of this project was to increase the QOS provided to its customers by Açoreana, for calls to the Customer Lines. As a result of this project, the Mean Time in Queue had a significant reduction, as well as Average Abandonment Rate had a huge fall. This project was recognized for the improvment on the QOS in general by all Açoreana costumers. -
Senior Business AnalystAçoreana Seguros Jun 2009 - Oct 2016Business and Technical Architecture Team MemberMain Responsabilities:Business Relationship Management;Business Requirements Analysis;Business Cases Design;Change Management Request;Quality Assurance Test Case Design;Project Management.Main Projects:. RAP- Risk Acceptance Platform - This project aimed to increase the Quality of Service that Açorena provided to their business partners on the release time of the policies when their were bloqued for some business rule. This project not only decrease te release time for the policies, but also had permited a huge increase of policies sell, first for Auto product and after for others produtcs that were included on this workflow. -
It Senior ConsultantNovabase Feb 2001 - Jun 2009Integrated in the area of Custom Application Development as a Developer at the beginning of my career and then evolving to Business Analyst with the Team Manager responsabilities for the youngster team members in a wide range of IT projects.The main projects were implemented through different industries, such as Telcos, Transports, Postal and Public Administration.
João Fialho Skills
João Fialho Education Details
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Informática De Gestão
Frequently Asked Questions about João Fialho
What company does João Fialho work for?
João Fialho works for Whitestar Asset Solutions
What is João Fialho's role at the current company?
João Fialho's current role is IT Solution Design Lead.
What schools did João Fialho attend?
João Fialho attended Universidade Autónoma De Lisboa.
What skills is João Fialho known for?
João Fialho has skills like Pl/sql, Sql, Microsoft Sql Server, Web Services, Business Intelligence, Requirements Analysis, Business Analysis, Project Management, Soa, Business Process, Data Warehousing, Software Project Management.
Who are João Fialho's colleagues?
João Fialho's colleagues are Mafalda Raimundo, Ana Cristina Ribeiro Carreiro, Sandra Matias, Carina Soares, Silvia Saavedra, Liliana Moreira Inácio, Ana Castro.
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João Fialho
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Joao Fialho
Account Manager | Expert In Negotiation | Leader | Fan Of New Technologies.Lisbon Metropolitan Area
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