João Fialho Email & Phone Number

Lisboa, Portugal

PMOBusiness Requirements AnalysisExecute IT AssessmentsPlan and Execute Quality Assurance TestingPlan and Track User Acceptance Testing Quality Assurance Project Reports

Lisboa, Portugal

Lisboa E Região, Portugal

PMO in the implementation of a Core system in a national Insurer.. Responsible for delivering two Streams of the implementation program;. Responsible for identifying, managing and maintaining the specification of functional requirements.

As a project manager, my main responsibilities were: . Project management . Business relationship management . Interface with external partners Main Projects: . Tranquilidade's New website - This project was made a part of a major rebrand program of the brand Tranquilidade, which allowed a great increase of visits, as a result of the new language and image, very disruptive for the sector and that had as objective to establish a new positioning as a brand with the market and with costumers.https://www.tranquilidade.pt/

As a project manager, my main responsibilities were:. Project management. Business relationship management. Interface with external partners. Main Projects:. New Call Center Plataform - New Call Center Platform - The main objective of this project was to increase the QOS provided to its customers by Açoreana, for calls to the Customer Lines. As a result of this project, the Mean Time in Queue had a significant reduction, as well as Average Abandonment Rate had a huge fall. This project was recognized for the improvment on the QOS in general by all Açoreana costumers.

Business and Technical Architecture Team MemberMain Responsabilities:Business Relationship Management;Business Requirements Analysis;Business Cases Design;Change Management Request;Quality Assurance Test Case Design;Project Management.Main Projects:. RAP- Risk Acceptance Platform - This project aimed to increase the Quality of Service that Açorena provided to their business partners on the release time of the policies when their were bloqued for some business rule. This project not only decrease te release time for the policies, but also had permited a huge increase of policies sell, first for Auto product and after for others produtcs that were included on this workflow.

Integrated in the area of ​​Custom Application Development as a Developer at the beginning of my career and then evolving to Business Analyst with the Team Manager responsabilities for the youngster team members in a wide range of IT projects.The main projects were implemented through different industries, such as Telcos, Transports, Postal and Public Administration.