James F. Gallagher Iii Email & Phone Number

Linthicum

Independent consultant performing needs assessment, requirement development, test and accesptance plans, vendor review and selection services for telecom/data clients. Perform site surveys for wireless voice/data systems. Telecom bill review and system audits. System changes, MAC, configuration and security reviews.

Develop Acceptance Test Plans, Implementation Deployment Plans and System User Guides for Cisco IPICS (IP Interoperability and Collaboration System) systems. Systems consisted of Cisco IPICS software/hardware, servers, routers (3845/2811) switches (2960), Cisco Push-to-Talk Management Center, with connectivity to UHF.VHF Land Mobile Radio systems, Call Recorders and IP Telephony and Voice Mail Systems. Participate in review of bids for Statewide Wireless Interoperability Networks and research… Show more Develop Acceptance Test Plans, Implementation Deployment Plans and System User Guides for Cisco IPICS (IP Interoperability and Collaboration System) systems. Systems consisted of Cisco IPICS software/hardware, servers, routers (3845/2811) switches (2960), Cisco Push-to-Talk Management Center, with connectivity to UHF.VHF Land Mobile Radio systems, Call Recorders and IP Telephony and Voice Mail Systems. Participate in review of bids for Statewide Wireless Interoperability Networks and research pricing for Public Safety Radios and accessories. Show less

Responsible for working with leaders of Legg Mason Business Divisions, Call Centers, Affiliate Groups, internal Corporate Technology Teams, and vendors in the specification, evaluation, selection, project management and implementation of new telecommunications technologies and services. Voice Services team Leader for disaster recovery planning and implementation projects. Prjoect management for new office build-out and relocation projects.

Daily administration and supervision of maintenance, upgrades and vendor relations of all Telecommunications systems in mixed environment WAN with over 600 seats between two facilities. Managed technical support team proving 24X7 support for destops, phone sets and servers for all aspects of the company's operations. Implemented Melita and Dialogic based predictive dialers for call center agents. Programming and administration of Lucent Definity G3 and G3r systems.

Programmed Dialogic based Voice Mail, Interactive Voice Response, and Speech Recognition applications using Ease and proprietary Microlog Matrix languages. Developed IVR applications interfacing with Mid-Range computer systems. Installed networked voice applications, and trained on-site administrators in the use of these systems. Certified on CallStar and VCS 3500 VMail and IVR systems.

Responsible for systems administration, programming and support for all divisions of the company which included Answering Service provideing 24/7/365 coverage for businesses, outbound telemarketing team utilizing TeleMagic, and a consulting team specializing in trade associations. Participated in specification, selection and conversion to Tascom 890 ACD, Boston Technology Voice Mail, Teledata Fax Message Delivery System and related administrative and billing systems.

Education record

Associate'S Degree Sciences, Pre-Medicine/Pre-Medical Studies

Cmit, Computer Technology, Project Management, Software Engineering

Aa, Pre-Professional Science

Activities and Societies: Intern - Center for the Study of Local Issues

Education record