Javier Fuentes Email & Phone Number

Hong Kong

Shield FC is an E2E Cloud Compliance platform provider that enable organizations to address the regulatory challenges, providing an insight in all comms channels. From capturing and ingesting more than 100 data sources to robust records management and eDiscovery, all powered by propietary multilayered AI coverage.- Solution Design: design comprehensive solutions that address business needs and align with organizational goals. - Technical Leadership: provide technical leadership throughout the project lifecycle. - Requirements Analysis: work closely with stakeholders to gather and analyze requirements- Architecture Governance: responsible for ensuring that architectural principles and standards are followed throughout the project- Technology Evaluation: evaluate new technologies, tools, and frameworks to assess their suitability for solving specific business problems- Collaboration and Communication: collaborate with cross-functional teams, including business stakeholders, project managers, developers, testers, and infrastructure specialists. - Solution Documentation: document architectural decisions, design rationale, and solution architecture artifacts- Risk Management: identify and mitigate technical risks associated with the solution architecture

London, England, United Kingdom

Location: London (UK) Remote roleKerv is a global Cloud/SaaS Compliance technologies provider- Successfully managed a project portfolio exceeding 20 million pounds, delivering mission-criticalcompliance technologies to investment banks and financial institutions.- Pioneered the development and implementation of the Portfolio Project Management Frameworkprocess, streamlining demand and resource management, resulting in improved project deliveryefficiency.- Acted as the primary client liaison for implementation projects and managed service engagements,ensuring client satisfaction and strengthening relationships.- Strategically developed and launched prospective offerings, driving revenue growth.- Spearheaded the creation and realization of the vision, goals, and objectives for the ProfessionalServices team.- Ensuring that key business changes are planned and delivered on time, within scope and on theagreed budget- Oversighting the delivery of technology transformation/adoption programs for T1/T2 global banks

Madrid Area, Spain

Location: Madrid (Spain)Credit Agricole is the 10th largest bank in the world by total assets- Established and managed the cloud infrastructure, operational processes, and cross-functional teamsfor efficient business service management in Spain, leveraging both private and public clouds.- Led the adoption of CI/CD principles and Agile/DevOps methodologies, resulting in agile and efficientIT operations.- Designed the technical infrastructure and played a pivotal role in supplier selection, ensuring thealignment of technology with business goals.- Orchestrated the management of teams and suppliers, adopting agile/scrum methods to optimizeresource allocation and project outcomes.- Ensured the continuity and availability of IT services and built performance indicators, closelycollaborating with business lines for service excellence.- Initiated robust monitoring of business services and provided insightful reports to the business lines.- Played a critical role in implementing the IT control framework and managing audit activities toenhance control and governance.

Singapore

Location: SingaporeIPC is a Fintech company focused on providing connectivity, security and flexible trading solutions- Streamlined operations by significantly reducing escalations to vendors and higher tiers by 80% withina span of just 3 months.- Delivered strategic and tactical direction for the use of risk and compliance technologies, guiding Tier1 banks to optimal use.- Implemented effective Incident, Problem, and Change management processes, ensuring seamlessoperations.- Acted as a technical authority, successfully validating installations prior to Go-live and producingcomplex change scopes of work as part of the change management process.- Expertly managed a Tier 2 engineering team for APAC, overseeing a team of 5 direct reports and 30+indirect reports.Javier Fuentes - page 2- Achieved SLA and KPI targets across multiple regions, including India, China, Japan, Malaysia, HK,and Australia.

London, Reino Unido

Feb 2013 - Jan 2016 (3 years)Location: London (UK)- Delivered high-impact eDiscovery related projects for prestigious clients, including Bank of America, Zurich FinancialServices, UBS, ICAP, Royal Bank of Scotland, Santander, and Natixis.- Supported a diverse range of Compliance Technologies from various vendors, ensuring minimalservice-related faults and rapid issue resolution.- Led complex system integrations with key vendors, including HP, EMC (VNX), NetApp, and VMware,facilitating seamless technology adoption.- Provided crucial oversight for VR applications and operating systems, optimizing performance andservice reliability.- Played a key role in change management by creating method statements, scope of works, and othercritical planning documents

Madrid Y Alrededores, España

Implemented configuration & administration of Windows Server 2008 R2 in virtualized environment(ESXi/ vSphere 5, HYPER-V/SCVMM, PowerShell ISE)Maintained high availability services: VDI, VPN, MSCluster Services, Firewall, CUCM, MSSQLManaging Active Directory (GPO, Disk quota, Permissions, OU Design)Created installation packages: MSI, APP-V & SCCM 2007Troubleshoot desktops, laptops and mobile devicesProvided 2nd line support face to face and remotely to clients & internal staff

Madrid Y Alrededores, España

Troubleshooting desktops, laptops and mobile devicesProviding 1st/2nd line support over face to face and remotely to clients & internal staffDevelop and document a feasible Disaster Recovery PlanResponsible for supporting: Windows XP/ Office 2003, Windows Server 2003 R2, Active Directorymanagement (GPO, Disk quota, File Server), VPN, iSCSI SAN;

Business Management, Master Of Business Administration

Bachelor Of Education - Bed, Organizational Leadership

Postgraduate Degree, Telecomunications Engineering, Computer Engineering