IT VMO

Our team serves as the tip-of-the-spear for the end-to-end delivery of strategic integrations, operational initiatives, and interdepartmental tactical solutions. From pre-M&A diligence to post-close integration, we engage with technical, customer and vendor stakeholders to provide technical expertise and guidance, as well as orchestrating cross-functional teams to ensure delivery of value and cohesion of teams.With more than 500,000 points of retail distribution around the world, 386 global patents, and the best-in-class omnichannel payments platform, InComm Payments is a recognized global leader in innovative payments technology.

I support all facets of our commercial vehicle aftersales business with Amazon and am the primary operational contact for the US market. I maximize revenue opportunities by developing and implementing strategies consistent with the brand goals and objectives of MBUSA/Daimler Vans, while achieving departmental targets and service levels. I collaborate with our dealer network to adapt their business models to the demands of commercial fleets. I participate in the development of marketing campaigns and industry best practices, the implementation of sales and training tools, and the execution of performance planning and forecasting.

End to end ownership of prospect-to-close-to-operational-handoff process.

In this critical role, I take the lead to identify, evaluate, negotiate and manage strategic partnerships and deals that enable valuable customer experiences and support the strategic objectives of Verizon Telematics. I coordinate the technical, business fit, and business due diligence efforts with the finance and strategic initiatives teams. Evaluate emerging technologies and industry trends in consumer telematics, Vehicle-to-Vehicle(V2V), Vehicle-to-Infrastructure (V2X), Internet of Things (IoT), and big data analytics spaces. Additionally, I lead cross-functional teams including Product, Operations, Engineering, Legal, Finance, Accounting, and senior management to execute on the relationships and develop best practices to foster, manage, and track opportunities.

In this role, I filled a critical gap in the business development and readiness processes as well as being a crucial contributor to post-launch production support. From a business readiness perspective, the position defines the business processes and procedures for individual programs. From a post launch perspective, this position will be a key “problem solver” for the various departments within the company. From both perspectives, this position facilitates consistency and repeatability in order to drive quality throughout the Operations Department and across the organization.Having a detailed knowledge of our end-to-end business, expert knowledge of operations processes, procedures and goals and expert knowledge in my assigned arena, I review, modify and approve business, functional and system requirements for all projects. Additionally, I work with Launch Managers in defining the business and launch strategy that will impact the Operations teams. I also assist in the launch and work with the various departments within the company to help track and resolve any key defects or deficiencies in the delivered product, process, or procedure, which includes tracking to resolution post deployment and production issues.

Functioning as the primary point of contact for clients in the aftermarket portfolio, I support revenue growth and increased profitability through improving process efficiencies in Sales, Finance, Operations, as well as the PMO and IT factory. By identifying opportunities for and assisting in the creation of consistently repeatable automated processes, the Operations Manager sustains the continuous enhancement of both the customer experience and clients' ability to attract and retain customers. As an SME for the the program, accountability for compliance with contractual SLAs and the accurate internal and external reporting of performance relative to them also resides with my position.

Serve as a Sales Operations Consultant in building synergies with 45 dealers in a channel sales relationship negotiated with vehicle OEMs including Audi, BMW, Mercedes-Benz, Lexus, Toyota and Volkswagen. Use a consultative approach in the implementation of sales programs that include fixed operations (service/parts) consulting. Promote revenue gains through customer loyalty for dealerships and product sales for Dealer Tire. Deliver C-level sales presentations to majority of major automotive manufacturers to build strategic partnerships. Analyze competitive intelligence; track sales pipeline. Dealer Tire is an international tire, maintenance and light-repair product distributor that partners with automobile original-equipment manufacturers such as Mercedes-Benz, BMW, MINI Cooper, Lexus, Toyota, Chrysler, Dodge, Jeep, Nissan, Infiniti, Volkswagen, Audi, Saab, Kia, Jaguar, Land Rover, Volvo, Ford and Tesla to create complete replacement tire, maintenance and light-repair programs for their dealerships. These programs provide the training, support, technology, materials and inventory that enable more than 7,700 automobile dealers in the United States and Canada to increase sales and revenue by retaining their customers and contributing to vehicle safety and performance. Dealer Tire is a repeat winner of a number of business and industry awards for its innovative approach and accomplishment-driven culture. Honors include the Toyota Excellence Award, which is given to the top U.S. partner that provides the highest standards of quality assurance, warranty, purchasing, marketing and program management. In the company’s first 10 years, its revenue grew by a compound average growth rate of more than 36 percent, and continues to grow in a challenging automotive environment.

Develop innovative cost management solutions and increase franchise value through internal control and process improvement. Supervision of 16 business analysts operating specialized User Interface (UI) program used to manage daily customer production services. Establish and direct productive communication exchange with internal departments and key stakeholders to identify, isolate, and troubleshoot complex service issues. Provide integral consulting for the development of dealerships’ strategic planning process. Oversee warranty administration and fixed operations development within the Southeast Region.

Oversee all day-to-day operations of an automotive maintenance and repair business. Developed customer relationship management (CRM) system and inventory management database. Continuously improved and leveraged vendor relationships.

Directed all day-to-day operations of the manufacturing division and reported to the President/CEO. Managed team of 17 direct reports. Within four months in the position, restored profitability via reduced labor costs, streamlined operations, and improved purchasing practices.