Jean-François Henry Email & Phone Number

Marseille, Fr

Marseille, Provence-Alpes-Côte D’Azur, France

Amsterdam Area, Netherlands

Responsible for handling global accounts from KLM and its Skyteam partners. Elaboration of reports on sales trends and performance to ensure relevant information is provided for effective decision-making and design of business scenarios. Provide Global Account managers and sales force with relevant information to ensure timely and efficient customer handling. Gather, review and update customer’s information and promotional details on the company’s database. Receive, analyze and respond to client requests, making sure that their needs are met accordingly to established policies and contractual Terms & Conditions.

Amsterdam

Responsible for handling requests from B2C, B2T and Flying Blue departments for issuance of e-tickets, bank transfers, vouchers, fare calculations of tickets, medical cases or round the world trips. Provide technical guidance for B2C/B2T agents and support on finding a suitable solution to conclude a ticket sale and ensure an efficient customer handling.

Amsterdam Area, Netherlands

Acting as an intermediary between travel agencies of the French/Spanish/Portuguese/English speaking markets and KLM, Air France and Delta. Responsible for addressing the escalated requests from Travel agencies regarding fares and tickets and special requests of their clients, such as new bookings and modifications of reservations on Amadeus/DeltaTerm and give information regarding specific procedures and fares from KLM and its partners.

Ambassador of the company to the French and Brazilians guests. Responsible for presenting the activities, excursions and life on board. Translator and proofreader of all the information in French and Portuguese such as daily newspaper and general announcements.

São Paulo Area, Brazil

Responsible for managing the translation projects for the automobile market (convert files to specific format and search for freelancer translators). Proofreading and translation of technical documents, update of translation databases used for the translation softwares. Responsible for managing and training a team of 20 free-lance translators regarding the automobile industry standards and translation softwares.

Murcia Area, Spain

Administrative assistance for students and foreigners: hotel and expositions bookings, information on leisure and language courses.