Promoted as System Administrator II with Primary task to handle the escalation from level 1 support and resolves the level 2 tickets and handling level 3 tickets with direct support from the Senior Engineers. Supports existing projects and handling new projects.Task:• Coaching the Service delivery team on how to handle and fix the escalated tickets themselves before fully taking over the ticket for non-urgent/non-critical request.• Resolving the escalated tickets by the Service Delivery.• Handling Projects such as year-end software updates, multiple software deployment and other project support assigned by the Project Manager.• Improving Microsoft secure score using tools such as Microsoft Lighthouse, Fortify and manually configure in Microsoft Security and Compliance.• Experience deploying Azure Files Share.• Microsoft Endpoint Management deployment to the customer tenant. • Apple Business Management deployment for the MACOS users.• Documentation of processes and improvement of existing processes to be used by the Service Delivery to optimize their troubleshooting and other technical services.

System Administrator for one of the clients of Expand Force Global. Primary task is handling level 1 support for TransformITive Inc. TransformITive Inc. is the client of EFG which is an MSP company in West Coast US that caters multiple clients.Task:• Troubleshooting Windows and MACOS• Troubleshooting Software;• Microsoft Products – M365 and Entra Administration, and Office Application• Architectural Applications – Such as Revit, AutoCAD, SketchUp, Bluebeam etc…• Other Applications used by the customers• Triaging Outages of Servers, Internet, and Other Services.

Technical Support to the Chroma and to the managed properties, coordination with SCM/Vendors for the IT Requirements of the on-going projects, monitoring of the system implementations and trainings, and assessing new technologies to be used by Chroma and the managed properties.Tasks:• Technical Support and IT Service Desk to the Corporate Office and extends to the managed hotels and properties• IT Asset Management for Chroma Hospitality and Quest Hotel Tagaytay• Firewall Management (IPS Attack Monitoring, Policy and Security update) - Mikrotik, Huawei, Fortinet• Project Support for IT related requirements on the going projects (Newly built hotel, renovations, extensions and take over properties)• Office 365 Email Administrator – Email and MS Office Products• Active Directory Management for Chroma, Quest Hotel Tagaytay and Timberland Highlands Resorts• Network Maintenance and Monitoring for Chroma and the managing properties (Switches, Firewall, WAP, NAS)• Create, Improve, and Implement IT Policy for Chroma and applies to the managing propertiesAchievements/Projects:• System Implementation at Quest Hotel Tagaytay City (Monitor the system implementation – PMS, PABX, POS, Safety deposit box programming, KeyCard programming and other system needs in the operation)• Create and Implement a Disaster Recovery Plan and Business Continuity Plan for Quest Hotel Tagaytay. – Implemented the DCP and BCP February 2020• Maintain the positive guest review of the Internet Connectivity at Quest Hotel Tagaytay City by 93% • Reduce the IT Complaint on the Back-of-House by 85%• Part of pre-opening team of Crimson Boracay, Quest Tagaytay and Timberland Highlands Resorts

Project Based Contract