Joseph Fiega Email & Phone Number

Indianapolis, In, Us

Armonk, New York, Ny, Us

Joined through acquisition–January 2021

Milwaukee, Wisconsin, Us

Acquired by IBM–January 2021• Led a mission critical part of the Business Consulting team tasked with delivering key business outcomes for hundreds of projects.• Designed the vision, strategy, and tactics for a team of ~25 consultants and 3 directors.• Recruited, trained, and developed a team that was recognized as the talent engine for future leaders at 7Summits and beyond.• Collaborated with multi-disciplinary teams to develop operational processes, KPIs, repeatable assets, and best practices. • Developed strong partnerships with internal sales leaders and delivery teams in order to grow accounts and deliver projects.• Selected as an inductee into the 7Summits Principal Program which represents the elite members of the team responsible for company stewardship as well as solution, account, and revenue leadership.• Staffed as a Business Architect or Principal Consultant on 12 Salesforce projects for industry leading organizations such as Tiffany & Company, Snowflake, Ceridian, Ansys, Google, Global Music Rights, Pearson Education, and Coveo.• Served as the pursuit lead on the 2nd largest deal in 7Summits history and led the successful delivery of the subsequent multi-phase partner community implementation.Key team metrics (3 year totals)• $21.9M+ in team revenue • 74.2% team utilization• 42.3%. increase in team Salesforce certificationsKey personal metrics (3 year totals):• $4.6M in influenced bookings• $594K+ in individual revenue• 48.3% individual utilization (+23% above target)

Milwaukee, Wisconsin, Us

Kind Adventure [verb]: An exciting and powerful experience that involves doing something unexpected and kind for another person.Our goal is to encourage people to do random acts of kindness for friends, family, and complete strangers.

3 Day Weekend is an established small business that provides consumers with an event discovery platform that focuses on activities within the fitness, adventure, volunteer, and cultural tourism industry.--Strategic & Financial Leadership--• Identified and vetted an emerging market that focuses on individuals who actively seek to participate in adventure and fitness related events while at home and on the road. • Authored the organization’s business plan, marketing strategy, and service offerings. • Recruited team of executive and functional leaders from across the United States. • Developed operating strategies that resulted in a 525% increase in total sales during the first 9 months of business.--Custom Application Development--• Created the requirements document and use cases, defined functional specifications and test scripts, constructed front-end and backend wireframe mockups. • Full oversight for website development project including management of development teams, graphic artists, and third party service providers. • Authored website general content, operating policies, and event specific content. --Ongoing Product Development--• Developed methodology for tracking athlete performance and event profiles which allowed targeted marketing of activities tailored to the needs and wants of the athlete.• Designed integration between e-commerce platform, Salesforce.com, and marketing automation tools in order to increase customer engagement levels.

Indianapolis, In, Us

Appirio is a global services company that helps customers create next-generation Worker & Customer Experiences using the latest cloud technologies. Our free-thinking consultants deliver unmatched customer value by creating actionable strategies that deliver results quickly and help organizations adapt to a new experience-driven era. We do this by harnessing the power of one of the world’s largest crowdsourcing communities and thousands of pre-built solution accelerators.Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

Indianapolis, In, Us

Galvin is a professional services firm specializing in web and software solutions that improve their clients’ business processes. Galvin’s expertise in web and software solutions, coupled with their project management and quality assurance methodologies, differentiates Galvin from their competitors.--Web & Custom Application Development--• Full management oversight for multiple website and custom application development projects.• Led teams across broad technical and business disciplines while developing strategic milestones focused on ensuring projects were completed on time, on budget and on specification.• Consulted with strategic partners (Salesforce, Kentico) and key stakeholders to identify critical requirements and functional use cases, define project scope, and develop project plans. • Conducted resource planning for teams consisting of business analysts, software developers, graphic designers, and database administrators; as well as for external contractors and client stakeholders.• Implemented Salesforce.com in 10 unique business environments and provided system administration consulting in 6 additional environments..• Provided technical expertise in the configuration and customization of Salesforce environments; as well as integrations of third party applications to the Salesforce platform.• Served as an escalation point for change requests, client concerns, and worked closely with Support department to prioritize issues and coordinate troubleshooting efforts.

El Segundo, Ca, Us

Served on Project Steering Committee and as Project Lead for a $500K warehouse management system upgrade at Belkin's Plainfield Indiana distribution system. The project included collaboration with internal teams, external vendors, and the project leadership team. Led the design, testing, and implementation of 41 business critical software enhancements that required the creation of new functionality, custom code, and cross platform integration. Enhancements included data scrubbing, critical event notifications for the operations teams, report creation in Business Objects, and custom RF gun programs. Provided level three technical support for 76.8% of Belkin's global WMS service and incident requests. Including onsite and remote support for operations in the United States, Australia, China, and the United Kingdom within established SLAs.

El Segundo, Ca, Us

Charged with building an Analytics team within Belkin’s Operations Administration department. The team was directly responsible for project management, data analysis, continuous improvement, and global operational assessments. Recruited, hired, and mentored two analysts to meet the teams growing capacity requirements.Develop and implemented Lean Continuous Improvement program which resulted in more $400K in first year savings.Served at the operations lead for a warehouse management system implementation at Belkin's Changzhou China manufacturing facility and spent seven weeks onsite at the factory during the project's go-live.Recruited by executive team to participate in a newly created management training program within Belkin's Strategic Project Management Office. Conducted operational assessments and new user training in Belkin’s Australia distribution center.

El Segundo, Ca, Us

Served as a liaison between the local operations team, global IT support, and 3rd party contractors for all continuous improvement projects. Lead the development of a data collection, reporting, and benchmarking system for local distribution center KPIs, global compliance initiatives, and sortation system performance.Designed and implemented formal work instruction/quality procedure templates and created more than 50 documents for the operations staff. Led a project focused on decreasing sortation system failed barcode reads which reduced failures from 8% to 3%. The project also resulted in a formal academic study related to further improvements.Certified as an ISO14001 internal auditor for environmental compliance audits. Certified as an OSHAS18001 internal auditor for safety compliance audits.

Developed analytical models used by senior management to measure company performance. Provided project management expertise for system upgrades, process improvement projects, and customer facing promotional activities.

Master Of Business Administration (Mba), New Venture Development

Ms, Technology

Bs, Industrial Technology