Joshua Fielden Email & Phone Number

Los Altos, Ca

IT Consultant specializing in Backups, Disaster Recovery, Data & Server Migrations, Converged Infrastructure and Process & Policy. Currently providing a DR/BCP solution for a Fashion company.

San Francisco Bay Area

Strategic role defining and validating new Solutions in the Security, IT and Operations spaces for a Big Data/Analytics company. Worked directly with partners, customers and internal groups to define business cases and product requirements, and performed Solutions Architect functions within the sales cycle. • Worked directly with the CEO/Founder and Principal Technologist to identify and validate target Solutions and associated markets/opportunities and define Requirements for… Show more Strategic role defining and validating new Solutions in the Security, IT and Operations spaces for a Big Data/Analytics company. Worked directly with partners, customers and internal groups to define business cases and product requirements, and performed Solutions Architect functions within the sales cycle. • Worked directly with the CEO/Founder and Principal Technologist to identify and validate target Solutions and associated markets/opportunities and define Requirements for Engineering • With Sales and BD helped design and execute campaigns around these Solutions directed at an Executive-level audience • Worked in an Enterprise Architect capacity to assist Corp IT with a Services take-back from an outsourced vendor, managing customer facing and internal IaaS & PaaS environments and Disaster Recovery planning Show less

Greater Los Angeles Area

Inventoried, documented and redesigned a production NetBackup Domain while Architecting a replacement Domain using less hardware and providing significantly more throughput. Worked with diverse stakeholders to determine Backup and DR policy for a heavily regulated research hospital. Performed day-to-day Operational support of the existing environment, where nightly failure rates dropped from over 15% to 0.6%. • Initial environment consisted of 1 Windows Master, 5 RHEL & Windows Media… Show more Inventoried, documented and redesigned a production NetBackup Domain while Architecting a replacement Domain using less hardware and providing significantly more throughput. Worked with diverse stakeholders to determine Backup and DR policy for a heavily regulated research hospital. Performed day-to-day Operational support of the existing environment, where nightly failure rates dropped from over 15% to 0.6%. • Initial environment consisted of 1 Windows Master, 5 RHEL & Windows Media Servers protecting ~550 Clients and ~200TB/wk to OST, VTL and tape, moved to 1 RHEL Master and 3 RHEL Media Servers • Using OpsCenter and BASH scripts, provided automation and reporting for compliance and audit purposes. • Handled general oncall duties for the UNIX/Linux team every third week • Helped maintain the Hospital FlexPod Solution which provides all clinical desktops within the hospital network Show less

Greater Denver Area

Took over an existing Data Center Move Practice at a VAR providing Data Center move, inventory and P2V services as well as data and cloud migrations, working the full project cycle from acquisition to design to delivery. Also provided architectural and professional services for a wide variety of storage, server and software solutions to customers in both pre-sales and post-sale capacities focused primarily on the FlexPod stack, Veritas software (NBU & SFFU), Backups, Disaster Recovery and Linux… Show more Took over an existing Data Center Move Practice at a VAR providing Data Center move, inventory and P2V services as well as data and cloud migrations, working the full project cycle from acquisition to design to delivery. Also provided architectural and professional services for a wide variety of storage, server and software solutions to customers in both pre-sales and post-sale capacities focused primarily on the FlexPod stack, Veritas software (NBU & SFFU), Backups, Disaster Recovery and Linux and Solaris systems. • Technical lead for a team totaling 3 plus up to 15 contractors per engagement for DC Moves • Helped design and execute the corporate sales strategy around Converged Infrastructure/FlexPod • Gave presentations and workshops for audiences ranging from individual contributors to CxOs • Co-built and maintained the iLab, a multi-vendor lab with 2PB of mixed storage (HDS, EMC, Netapp, Oracle), multiple hypervisor (VMware, KVM, Hyper-V) and server (UCS, HDS, HP, Oracle) technologies demonstrating a complete heterogeneous “mini enterprise” to do demos, bake-offs and live data POCs Show less

Greater Denver Area

Worked on Symantec’s Premium Support team performing account-based support for Veritas Storage and Availability products (NetBackup, Storage Foundation) for Fortune 250 Accounts; technical account owner focusing on escalation management, proactive services, performance tuning, best-practices, product defects and process creation in collaboration with customer audiences from individual contributor to CxO • Worked with Engineering, Support, Sales, Product Management & Marketing groups as… Show more Worked on Symantec’s Premium Support team performing account-based support for Veritas Storage and Availability products (NetBackup, Storage Foundation) for Fortune 250 Accounts; technical account owner focusing on escalation management, proactive services, performance tuning, best-practices, product defects and process creation in collaboration with customer audiences from individual contributor to CxO • Worked with Engineering, Support, Sales, Product Management & Marketing groups as well as Escalation Management teams to drive customer issues to completion by providing workarounds, bug fixes and product changes as-needed • Was team “fixer”; tasked with remediating many well-publicized outages at some of the world's largest companies while collaborating with internal and external teams to bring technical closure and provide root-cause analysis and lessons learned to the appropriate audiences Show less

Louisville, Kentucky Area

Responsible with another colleague for re-architecting and rehabilitating a multi-site NetBackup environment consisting of tens of thousands of clients across 11 tape sites for a Fortune Global 20 company. Worked with the corporate DR, BCP and SOX governance teams to help drive requirements, process and policy to guarantee recoverability, business continuity and compliance with controls, as well as help create the Corporate BCP plan • Provided day-to-day Tier 4 Operational support for a… Show more Responsible with another colleague for re-architecting and rehabilitating a multi-site NetBackup environment consisting of tens of thousands of clients across 11 tape sites for a Fortune Global 20 company. Worked with the corporate DR, BCP and SOX governance teams to help drive requirements, process and policy to guarantee recoverability, business continuity and compliance with controls, as well as help create the Corporate BCP plan • Provided day-to-day Tier 4 Operational support for a “top 20” NetBackup site • Provided IT Storage support in a mixed NetApp & HDS environment • Technical lead for the DR lab, running bi-weekly DR tests with multiple business units in a fully isolated lab environment recreating Production network and services, as well as full operational review & reporting after each test Show less

Redwood City, Ca

Lead a team totaling 3 responsible for all production, development and infrastructure UNIX services as well as SCM (Perforce) and SaaS hosting services with uptime requirements to “4 9’s”. Worked with multiple internal and customer groups to resolve product issues, drove product requirements and design product behavior based on customer feedback and found operational issues • Responsible for primary vendor relations and management for UNIX and storage vendors, as well as outsourced NOC and… Show more Lead a team totaling 3 responsible for all production, development and infrastructure UNIX services as well as SCM (Perforce) and SaaS hosting services with uptime requirements to “4 9’s”. Worked with multiple internal and customer groups to resolve product issues, drove product requirements and design product behavior based on customer feedback and found operational issues • Responsible for primary vendor relations and management for UNIX and storage vendors, as well as outsourced NOC and anti-spam/virus processing • Personally responsible for all NetBackup, DR, BCP, clustering (VCS) and storage (EMC/MTI/Sun, SFFU, SDS), monitoring, alerting, and SLA reporting; wrote the corporate BCP/DR plan • Performed multiple data and service migrations involving live customer data Show less

Redwood City, Ca

Managed a team of 3 responsible for all backups for Excite production using EDM, Legato and NetBackup, as well as providing internal support for all business units for backup problems and “Tier 5” escalation support for Site Operational issues throughout Excite Operations and Engineering. Coordinated vendor negotiations across multiple business units to maintain vendor management continuity and increase ROI on purchases. Performed architectural review and sign-off on new product… Show more Managed a team of 3 responsible for all backups for Excite production using EDM, Legato and NetBackup, as well as providing internal support for all business units for backup problems and “Tier 5” escalation support for Site Operational issues throughout Excite Operations and Engineering. Coordinated vendor negotiations across multiple business units to maintain vendor management continuity and increase ROI on purchases. Performed architectural review and sign-off on new product deployments. • Helped monitor and sustain over 4500 servers and 100 Applications (including Load Balancers, Oracle, MySQL, Apache, DNS/BIND, Sendmail, Intermail and custom applications) in a 24x7 environment • Ran the daily “downtime meeting” operational review interfacing between all Operations and Engineering stakeholders to drive increased Site uptime to goal of “5 9’s” availability for a “top 10” website Show less