•Building the B2B/B2C Support team in an 24/7/365 environment supporting clients around the globe•Recruiting and training support team•Implementing modern support tools to provide proper support quality to all the clients using different communication channels•Prepared training materials, conversation scripts, knowledge-base, documentation to meet team and clients' needs•Implementing a process for performance management and continuous improvement against established key performance indicators•Developing and implement service plans to meet and exceed service level agreements•Collaborating and building strong relationships with internal technical resolution team to build cross-team effectiveness and remove organizational barriers for strong teamwork, collaboration, and excellent service delivery•Working with Product Managers/Operational teams to coordinate deliveries of new integrations