John Fiore Email & Phone Number

Peabody, Ma, Us

Peabody, Massachusetts, Us

Austin, Texas, Us

Austin, Texas, Us

Co-managed the vaccine site operations on a day-to-day basis--this is a mass vaccination site run by Curative for the State of MassachusettsParticipate in mobile outreach units that conduct mobile vaccination and covid testing effortsManage groups of employees at the testing siteHandle scheduling requests & scheduling complianceCommunicate/reporting any issues or disciplinary actions if necessary to Field Operations Specialist or Site ManagerEnsure all employees take a COVID test daily or weekly as policy indicatesCheck people in for an appointment and direct walk insTracking and reporting key data points regarding patient flow and supply inventoryParticipate in training/retraining and continuing education programs as necessaryComply with all designated safety policies and procedures in the work area, including the use of applicable protective equipment when necessary to prevent exposure to potentially infectious agentsUnderstand and comply with applicable federal, state and local laws and company policiesAdheres to quality assurance proceduresMaintain all HIPAA standards

Oversee approximately twenty couriers and a Team Lead / Dispatcher who provide service to medical testing providers in Massachusetts, New Hampshire and southern Maine on a day to day basis to ensure that routes run smoothly and specimens get delivered back to the diagnostic testing laboratory in a timely and efficient manner. Responsible for daily management responsibilities to include, hiring, onboarding, performance reviews, disciplinary action, termination, payroll, scheduling, and employee relations for staff. Administrative control over fleet operation and route planning decisions.Establish relationships with supplemental delivery vendors, interacting with them to help resolve issues. Ensure compliance to Standard Operating Procedures and all necessary training requirements and ISO - Master Control responsibilities.

* Inbound contact center manager providing direct daily support to 25+ direct reports who currently work remotely from home. Serve as front line mentor, manager, coach and problem solver to enhance customer service efficiency and customer satisfaction* Analyzed on phone efficiency, call monitoring, customer satisfaction and performance assessment reports.* Facilitated corporate quality objectives such as Voice of the Customer, WOW and First Call Resolution* Administered/communicated all Human Resources directives and policies.* Assisted with assigned project management and new technology/system implementations/enhancements.* Coordinated individual, small group and entire team training initiatives.* Served as key co-manager for full remote, work at home deployment project completed three years ago.* Performed initial site/home visits to review employee work area and to optimize personal and company/cultural relationships.* Conducted monthly one on one coaching and monthly team meetings to ensure that company information and process changes are communicated* Managed group of reps responsible for marketing/sales initiatives aligned with Corporate Marketing efforts.* Acquired experience with Rockwell ACD, CISCO Webview, Nice, Calabrio, Business Objects, VOiP phone systems, Enkata call recording software, QDM and productivity reports* Comfortable with a work culture of rapid change and adaptation to customer needs

Memphis, Tn, Us

1986–1996 Federal Express Peabody, MA & Medford, MAOperations Manager Supervised couriers in front line leadership role for station pickup and delivery operations. Daily focus on service area management/ high service objectives and on/off road productivity. Required to have strong planning and reactionary management skills. Interviewed, hired and trained new employees as needed. Administered all performance reviews, company communication, HR and disciplinary policies. Supported corporate safety initiatives in a dynamic transportation environment  Conducted team group meetings and individual on road check ride observations

1980–1986 Purolator Courier Salem, NH & Boston, MA:* Station Manager 1985-1986* District Sales Coordinator 1984-1985* Customer Service Supervisor 1983-1984 * Express Retail Center Manager 1983* Customer Service Representative 1980-1983  Progressive record of promotion, achievement and effectiveness in different roles  Increased levels of responsiblility achieved after joining company in an entry level position.Full p & l/budgetary responsibilities at terminal manager level

Ba, Psychology

High School Diploma-Honors Grad