Being very focused on customer satisfaction and detail-oriented, I have the pleasure of acting as the head of the CS and to make sure that our customers have success with our solutions.

Customer Success Manager, Customer Management, Supervision of the development team, quality management of the solution, delivery, marketing management and close collaboration with senior management.AchievementsManagement of customer implementation in the PAWA solution (CRM, Forecasting and Analytics)Responsible for continuous delivery in an Agile context. Delivery of the PAWA solution every weekPrioritization of next deliverables, documentation of release notes and process automation to improve deliveriesManagement of large projects, division of projects and involvement of the right resourcesManagement of customer communications and public announcementsParticipation in business development at several levelsCreation of the website, both for the definition of the message that we want to present and for the technical aspectImplementation of the Pipedrive CRM within the organizationParticipation in the prioritization of the next steps of the organizationEstablishment of processes to be able to measure efficiency in order to make better decisions in the futureSpecialist in the field of sales, forecasting, promotional managementTechnologies used: MSSQL, SSIS, IIS, C #, Wordpress, Jenkins, Jira, Confluence, Trello, Photoshop, Google Analytics, Google Tags Manager, Adobe Premier Rush, Mailchimp, Advanced Excel.

CEO, Founder, SaaS application for forecasting using artificial intelligence to help companies better manage orders, inventory and make better decisions.Achievements:Definition of the project, breakdown of the different stages of realization and prioritization of the elements to meet the needs of the customers despite the limitation of human and financial resourcesResponsible for delivering the solution. Management of deliveries, documentation and customer communicationDefinition and involvement in the development of the artificial intelligence of the solution. Result: Accuracy on average of 90.3% for sales for the next 12 months.Determine the challenges of the business and do adequate planningDefinition of OKRs for each department and person in the teamPresentation of the project to investors at the Caisse de Dépôt du QuébecSelection among more than 150 startups in the Centech “Acceleration” program by ETS and in the top 20 global startup incubatorsIntensive 12-week training with an entrepreneur in residence and several expert workshopsMeet customers and negotiate contracts, support and train usersTechnologies used: Azure, Azure DevOps Services, AWS, Node.js, Vue.js, Python, MongoDB, JavaScript

Owner, CEO, Consulting firm. Complete website management, e-commerce, CRM integration, ERP integration, optimization of visitor behavior on the website marketing campaign Complete IT, purchasing and marketing management, website hosting management.AchievementsManagement, design, hosting and optimization of more than 100 websitesManagement of deliveries, deployment, migrations and upgrades with multiple environments such as Azure, Docker, WHM, Cpanel, ShopifyIn-depth knowledge of Internet technologies to optimize traffic and customer goals both on mobile and more traditional devicesManagement of customer communications and goal setting for mandatesManagement of development and development teams for website designAdvanced e-commerce optimization for SEOImplementation of automated monitoring procedures for equipment and websitesSignificant improvement in visitor behavior following application updates and optimizationsTechnologies used: Microsoft SQL, Mysql, PHP, Azure, Shopify, Wordpress, Woocommerce, Joomla, Hikashop, OSCommerce, Prestashop, Javascript, Google Analytics, Google Ads, SEO on-site, Zoho CRM, Photoshop, AB Testing, Marketing, Neuromarketing , WHM, Cpanel, DNS

E-Commerce Specialist. Complete redesign of the website, analysis of website statistics and decision-making to prioritize the right changes in order to achieve the website's objectives. Responsible for website delivery and quality.Technologies used: Shopify, Google Analytics, Google Ads, NeuroMarketing, Wordpress, PhotoshopAchievementsDefinition of client objectivesShopify implementation and a new, easier-to-navigate designWebsite delivery in a zero downtime contextAnalysis of user behavior and use of neuromarketing and A / B testingPersonalization and integration of key modules for the success of the projectManagement of client meetingsImplementation of an on-site marketing strategy and optimization of the CPC campaign via Google AdsResults after 1 year:80% increase in business revenue 35% conversion rate increase75% increase in transactions

We are proud to launch The Grape Things co. a company born out of great experiences and moments spent sharing conversations and dinner with people we love. Of, course, the wine and everything around it is always a great bonus!Because it's always about the moments more than only the wine, we want to make sure your time is spent on enjoying your company and not care about the little details, because you'll have the best wine accessories to help leverage your precious moments.Enjoy the "grape" things in life.Visit thegrapethings.com for the best online shopping experience.

Conception et gestion du site Internet pierdeco.com, implantation d'un CRM avec service Web.Implantation d'un système d'aide à la décision des achats, automatisation des processus,gestion et conception des campagnes publicitaires de l'entreprise. Gestion du SEO du siteweb. Développement d’un système de prévision des ventes pour optimiser les inventaireset mieux gérer le flux de trésorerie.

Analyser et contribuer au développement et au maintien des systèmes informatiques en plus de définir le comportement des composantes logicielles du système en collaboration avec les experts du domaine.

Founder, Relu.ca stands for “Réseau d'Échange de Livres Usagés. Relu.ca is a website that helps Quebec students sell and buy their textbooks. Thanks to this free service, thousands of students have been able to save time and money searching for textbooks.Launch of the relu.ca site after a small market study. Nearly 3,500 students have signed up for the solution from more than 15 different schools. No system, organization or business took the resale of used books to students seriously. So I decided to launch a specialized website for this.AchievementsManagement of a team of developers, web designers and integratorsDefinition of the architecture of the solution. It was not multiple advertisements for multiple books, it was a book available to multiple peopleSupervision of Relu.ca site deliveriesIntegration with Amazon to get information of books with ISBN (Cover photo, Title, Author, Description, Edition, etc.)Management of the marketing and promotion campaign in schoolsMonitoring of user behavior and optimization of the website accordingly

Analyser, identifier et résoudre des problèmes informatiques des employés de Bell Canada et des Pages Jaunes.