José Flavio Guerra Colorado Email & Phone Number

Bogotá

Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

Como Gerente de ACS Delivery para Colombia y Ecuador, soy responsable por el cumplimiento del presupuesto de ingresos (Revenue) así como de la adecuada entrega de los productos y servicios de Oracle a nuestros clientes y su satifacción medida a través de NPS y SAT, lo anterior en el marco de una adecuada generación de margen para la compañía y mediante el seguimiento de las cuentas y proyectos con el equipo de Customer Managers a mi cargo.

Bogotá D.C., Colombia

Act as Oracle Operations Manager in the largest telecommunications operator in the country.Administratively and financially manage the most important Oracle ACS projects.Respond to the contract and its results both to the client and to Oracle.Improve the quality of services by evaluating and improving processes, as well as managing changes.Manage service processes.Supervise the work team.Align and manage strategic, business and technology requirements.Implement new operational processes for service delivery.Determine the service requirements.Manage the development of the assigned work team.Responsible for 5 technology verticals (Databases, Middleware, SDE - Tuning, Proactive Projects, Exalogic) with more than 30 people in charge.

Bogotá D.C., Colombia

Responsible for implementing and coordinating the PMO of the Administrative Department of Science and Technology – Colciencias

Bogotá D.C., Colombia

Head of Information Systems at the Jorge Tadeo Lozano University, with responsibility for the project teams, Application Support, Database and Software Architecture.I improved from the information systems the stability of the processes of Registration, Admissions and enrollment of students for the semesters 2017-2S and 2018-1S.

Bogotá

Represent Oracle as Technical Account Manager in projects for the largest telecom operator in the country.Manage administrative and financially the most important projects of Oracle ACS.Take care by the contract and its results both to the client and to Oracle.Improve the quality of services assessing and improving processes and managing change.Manage service processes.Supervising the team.Align and manage strategic requirements, business and technology.Implement new operational processes for service delivery.Determine service requirements.Manage the development team assigned work.Responsible on 6 technology area´s projects (databases, middlware, SDE -Tuning-, ITEL, Information Security and projects) with more than 50 resources.

Bogotá D.C. Area, Colombia

Responsible of Marketing and sales strategy.

Bogotá

I worked for the success of the organization, its sustainable growth and the fulfillment of the objectives, having in my charge the areas of human resources, processes, quality, marketing and communication.I was responsible for the CMMI certification project for the company, which was successfully achieved with my team and the operations area of the organization improving the areas of development, testing, projects and quality.I developed the process area. Optimized the organizational processes and indicators of the areas in charge.I led and developed integrally the human team in charge.Together with my Quality team, we achieve recertification in IT Mark's best practices.I developed the marketing and communications area of the organization, obtaining high levels of positioning in social networks, SEO and SEM.Improved the level of organizational skills through training strategies, monitoring and coaching.

Bogotá

I coordinated the Consulting group for an institutional project of the public sector. I was the Project manager for four macroprocesses. Obtaining with the project team primary information. Analysis of information from primary and secondary sources. Description of the current state of the institution, gaps and points of improvement.Approach of improvements and proposal of change at the level of strategy, personnel and processes.

Bogotá D.C. Area, Colombia

Management of information technology projects at Bayer Health Care: Feasibility analysis, schedule control, supplier selection, progress monitoring, final product delivery verification and project closure. Identification of resources required for technology projects in the area.• Generated significant savings for the company by changing policies for the acquisition of computer equipment.• Improved the S & OP process for Consumer Care, allowing better decision making in the logistics process.• Improved the effectiveness of processes such as approval of marketing briefs and bids, significantly impacting response times, organization of documentation and identification of managers and approvers.• Led the awareness process of the Bayer staff in different cities and positions, achieving a better acceptance of the company's new information management policies.• I facilitated through workshops the decision-making processes in managerial, administrative and operational staff for document management according to the new information management policies.

Bogotá D.C. Area, Colombia

Definition, implementation and control of the projects. Local implementation of global projects. Management of technology projects for the North Business Center (Ecuador, Venezuela, Colombia). Administration of the computer center. Experience in Novell, Windows and Lotus Domino servers.• Together with the team, I defined the processes of the IT area in order to achieve ISO 9001 v 2000 certification• Identified and described the risks for obtaining the OHSAS 18,000 certification.• Managed the computing infrastructure of the company achieving a reliability greater than 99% in both communication networks and servers.Cargo: User Support Analyst October 2002 - December 2004Coordinate end user support in Colombia,• Improved ITservice perception from 3.9 to 4.25 (4.0 in June 2003, 4.19 in December 2003, 4.25 in December 2004).• Led the documentation project of all user support processes to make an effective delivery of technical support to the regional service platform in Argentina.• Led the implementation project of the application for Help Desk, allowing users to do their requirements electronically, thus generating management and monitoring indicators.• I was awarded as team leader of the KAIZEN prize - Continuous Improvement Plan. In the employee satisfaction category. with the KAIZEN Supercharged project, where the problem of data loading that alters the performance of network and mail servers was controlled.• I was nominated for the BASF Excellence Award in the "Attitude of Service" category.• Defined and Managed the SLA's of the area.

Bogotá

- Member of news production processes.- I have coordinated the voice and data network upgrade to the news center.- I have coordinated information management between the “Registraduría Nacional” and the News Center in Elections mayor and president of 2002

Bogotá D.C. Area, Colombia

I performed the analysis, design and implementation of more than 30% of the information system for the Club El Nogal. Parking, Reservations, Reception, Accounts Receivable modules. Collaboration in the other modules.

Magíster En Administración (Mba), Administración Y Gestión De Empresas, General

Activities and Societies: Babson Entrepreneurship Program - Member of the Board of the Faculty of Administration in May 2013 - March 2014..

Babson Entrepreneurship Program, Administración Y Gestión De Empresas, General, 5.0

Babson teaches principles of Entrepreneurial Thought and Action® that can be applied to new ventures, growing companies, family.

Especialista En Gerencia De Proyectos, Gerencia De Proyectos De Tecnología

Student Representative. Project Management specialization.

Ingeniero De Sistemas, Ingeniería Informática

- Member of study group "Unidades de Desarrollo" (Development Units) - Responsible for infrastructure and technical support in the nursing.