Business to business sales professional responsible for developing satisfaction for existing clients and sealing the deal with new prospects. Interacting with existing customers to increase sales and maintain customer loyalty. Preparation of quotations for municipal, state, federal, academic, and law enforcement agency purchases. Exceeds all sales goals. Recommend, upsell, cross-sell products as needed to provide best possible solutions. Maintains system accuracy on all sales orders and back orders to reflect reality of ship dates and any necessary adjustments. Through continual follow-up with clients, avoids order cancellations due to nonpayment or short payments. Provides support to customers over the phone and via email. Attends company sponsored trade shows.Accomplishments:• Multi-million-dollar sales producero 2019 Sales/Shipments $5,500,000o 2018 Sales/Shipments $4,500,000

American Tactical Inc. a Division of AMCHAR Wholesale April 2013 – August 2013Warehouse/Production AssociatePerformed standard warehousing activities, including receiving, stocking, order picking, and shipping.Due to the federal and state regulations governing the firearms industry, there is zero tolerance for clericalerrors, so extreme attention to detail was required when entering new stock into the inventorymanagement system and when preparing shipping paperwork. As a part of the production team, correctlyassembled firearms of different configurations and performed quality testing to ensure proper firearmfunction.Accomplishments: Consistently exceeded all company established assembly quotas Streamlined assembly processes by and trained team members on the methods, resulting intripling production and increasing quality Improved operation and safety procedures by identifying a dangerous fault in the operation of theprototype bullet modification machine. Modified the equipment by creating an instant off switch.Trained team members on its use

Home Depot, Irondequoit, NY March 2010 – October 2012Pro Account Sales AssociateBuilt excellent client relationships with industrial, commercial, the building trades, and otherprofessional customers by providing outstanding service and product knowledge regarding plumbing,electrical, carpentry, tools, chemicals, paint, stains and finishes. Excellent math skills are required asthey relate to preparing quotes for complete home renovation. Estimating all materials needed to rehabcomplete kitchens, bathrooms and all other areas of a home for real estate investors. Roofing, siding,fencing, and decking projects were accurately quoted for all necessary materials to complete projectusing Home Depot’s CAD system,. Computer literate – Microsoft Office and Home Depot’s CADsystem, which is used to create custom roofing and deck designs.Accomplishments: Consistently exceeded all company established sales goals Recognized for $1,000,000+ in sales during 2011 and 2012 Recipient of Home Depot’s Pro Gold Champion Award for superior customer service and sales inexcess of $750,000 Recipient of multiple Homer awards for sales and customer service excellence

Day-to-day management of a privately-held, service hardware business. Sales, marketing, and advertising. Customer relations and business development. Product research, sourcing, and procurement/purchasing, vendor negotiation. Layout of the showroom. Inventory control and loss management. Pricing to professional contractors, preparation of construction estimates and quotes. Budgeting, cash management and reconciliation. Supervision, training, mentoring of staff, assessment of staffing requirements; interviewing, & candidate selection. Shipping, receiving, and warehousing. Above and beyond day-to-day duties, the General Manager was required to have expert product and application knowledge of all products, especially commercial & residential plumbing and electrical. Deliverables/Expectations: Professionally interact with customers, suppliers, service providers, & staffEffectively communicate with customers whose second language is English, the hearing impaired & those with disabilitiesThorough knowledge plumbing, electrical, building supplies, & fasteners, chemicals and solvents, paints, stains, & varnishes, hand & power tools, and to be able to correctly & effectively communicate & demonstrate their uses & applicationsCompetitive pricing, while still maintaining a profit.Specify & make suggestions for materials to complete various projectsBalance Lean inventory mgt with serving customer baseAccomplishments: Devised & implemented a debt reduction plan - enabled business to regain profitability by incorporating on-time inventory controls & decreasing frequency of orders placed. By maintaining this plan and constantly monitoring spending, payables, & receivables, the business remained viable for several years until the decision was made to close. Increased the customer-base by reaching out to local municipalities, school districts, & not-for-profit organizations by offering services, such as free delivery, volume pricing, & special orders.