Jennifer Fletcher Email and Phone Number

•Develop and execute a strategic learning and development road-map for data and analytics aligned with organizational goals and objectives. Collaborate with senior leadership to identify key skill gaps and prioritize learning initiatives. •Design and implement AI training programs to enhance employee skills and knowledge in emerging technologies.•Design, implement, and facilitate multiple content types for adult learning, including microcontent videos, live presentations, and guided learning resources, tools, and materials. •Work closely with subject matter experts to develop high-quality learning materials, including presentations, exercises, course work, and assessments. Ensure content is relevant, engaging, and up-to-date with the latest industry trends and best practices. •Collaborate with key stakeholders across the organization, including HR, IT, and business units, to understand their learning needs and ensure alignment with overall learning objectives. Build strong relationships with internal teams and external partners to support learning initiatives. •Utilize Adobe Premiere Pro to edit, maintain, and export video content. This includes but is not limited to, micro content and full course lessons. •Establish Metrics and mechanisms to assess the effectiveness of learning programs, including learner satisfaction, knowledge transfer, and impact on business outcomes. Use data-driven insights to continuously improve and optimize learning initiatives. •Manage the SAP SF LMS administrative tasks for the EDA Team. This includes Program creation, Item creation and management, Assignment Profile creation and management, as well as reporting needs.

•Built employee facing training for both product and competency based knowledge. Facilitated leadership development and company wide training sessions. •Scoped, planned, and project managed the search for a new internal LMS system.•Implemented agile methodology into the HR team by utilizing JIRA to plan, track, and execute both major projects and smaller tasks. Use agile methodology to plan and create learning content. •Design and implement multiple content types for adult learning, including microcontent videos, live presentations, and guided learning resources, tools, and materials. •Created a centralized employee portal and onboarding portal within SharePoint. Refreshed and revamped the onboarding training and processes for new hires.

•Built customer facing training processes for SaaS tools, best practices, and facilitated customer training both virtually and in person. •Scoped and defined customer needs for Tricentis Academy in the entire AMS Region. Recruited and hired a team to support initiatives found. •Scoped, planned, project managed, and implemented a new LMS system for all course material. Designed and wireframed the UI of the new Academy LMS webpage.•Utilized JIRA to plan, track, and execute tasks. Use agile methodology to plan and create learning content. PO review all final material to ensure quality standards. •Designed and implemented multiple content types for adult learning, including but not limited to, webinars, microcontent videos, and course lessons.•Managed a team of high performing Instructions Designers and Trainers. Facilitate training and coaching workshops to both Academy team members and management.

• Managed the complete life-cycle of over 40 consultants at a time, including hiring, onboarding, training, and project management.• Developed and implemented a structured training program for new managers, focusing on management skills and company culture.• Provided counseling to employees on personal issues affecting their performance and coordinated effectively with cross-functional teams to ensure project deliverables were met.• Troubleshooted issues pertaining to each project, ensuring consultants remain billable.•Managed and coordinated effectively with cross functional teams including HR, Finance, Legal, Sales, and Technical Support to ensure deliverables were met.

• Developed and implemented structured training plans for new employees at Apple, focusing on Mac OSX, iPhone, and iPad.• Led advancement training sessions for company employees, fostering growth and coaching opportunities.• Managed a high-performing specialist team, providing feedback and support for employee relations and team development.

• Developed and executed new hire training programs to ensure seamless onboarding for all incoming talent.• Managed payroll, monitored goals, controlled inventory, and oversaw store visual rollouts to enhance operations efficiency.• Provided sales coaching and mentoring to drive business growth and achieve revenue targets.