Jon Fortner Email & Phone Number

Columbus, OH, US

Ramsey, NJ, US

ECM Engineer responsible for designing and implementing document management projects utilizing Kofax products for external customers.

New York, NY, US

Provide Monitoring and support for custom KTA environment.Developed support plan for long term support of the companies growing environment. Drove documentation efforts to ensure successful long term project support.

San Clemente, CA, US

• Supervise and provide direction for technical direct reports regarding sales, implementation, and technical support activities.
• Hire and train technical support staff.
• Train, coach and mentor staff to ensure smooth adoption of new applications offered by company partners.
• Work with sales to deliver technical solutions using S4i Systems products and services.
• Manage firewall, network monitoring and server monitoring for both on and off-site deployments.
• Implemented and manage Ring Central IP based phone solution company wide.

Pittsburgh, Pennsylvania, US

• Created an automated ticketing system that reduced the Mean Time to Repair for production issues by 40%.
• Completed a print consolidation project that reduced costs by $250k per year.
• Created a web portal that allows users to retrieve archived documents and view them on- line. This enabled the elimination of old paper files.
• Designed and installed an automated media library that reduced tape handling errors andimproved the companies production window by 30%.
• Converted all file transfers from an old serial connection to NDM saving the company $300k per year, and improving the speed of those transmissions by 75%.
• Trained the Production Control staff to handle all routine incidents, and reduced incident call volume by 50%.

I was an adjunct instructor,and taught curriculum related to becoming a proficient PC technician. Topics included Network support, PC hardware, Security, Server basics, Help Desk, and Linux

Shreveport, Louisiana, US

• Write parts for Game Strategy guides.
• Relationship with Prima is a direct result of membership in "The Syndicate" a premieron-line gaming guild.
• Involved in the following titles: Star Wars: The Old Republic, Might and Magic: Dark Messiah, Lord of the Rings On-line, Pirates of the Burning Sea, and Warhammer On-line.

• Adapted to constant changes to work flow.
• Provided feedback on new automation.
• Trained new staff members.-

US

• Printer and PC repair
• Fort Knox - Large systems repair
• Air Force Research Laboratories - Network installation and maintenance

Bachelor Of Science, Game Software Development

Computer Support Technology

Education record