RnD Service Delivery Manager - US• Business development, planning, IT finance• Business process documentation, discovery• On demand and on-premise support, IT services and procurement in the US• Excellent customer service and responsiveness

IT management lead role as a Senior Service Delivery Manager at Omnicom (OMC), a Fortune 500 company.• Promoted to CDS Senior Service Delivery Manager.• Enterprise IT services team leader providing oversight and support• Dedicated escalation resource for critical issues, projects and reporting• Excellent customer service and responsiveness• Consultative expert for IT strategy and service delivery goals• IT Partner in migration to the private/public cloud.• Hosted customer meetings, service and financial reviews• Team leader in data gathering for policy and operations compliance.• Project leader for client and internal IT initiatives• HR, stakeholder and third-party coordination for staffing, resourcing, guidance and policy• Partner and mentor to advance the IT strategy and enterprise goals• Customer moves, adds, changes and provisioning• Regular local business travel, working remotely and visiting onsite with clients visits in US, withsome travel to other regions.• IT approach based on responsibility, shared team goals, a lean approach and mutual respect• Excellent written and verbal communications skills• I’m a team player and a good listener.

CDS Director of Information Technology @ Omnicom Corporate• Promoted to CDS Information Technology Director for Omnicom Corporate.• Primary lead for IT support team in New York, Greenwich, CT, London and Dublin• Key stakeholder in service desk migrations, ongoing support and reporting• Direct management and support of IT staff and third-party contractors• Project lead and team player for business infrastructure support and migrations• Acted as an escalation IT resource enterprise wide.• Partnered with business owners in IT migrations, project work, testing and deployment• Team lead in IT communications to senior staff and company wide• Lead key IT initiatives and internal project reviews• Partnered with finance to help execute IT business, finance goals and budgets• Lead for multiple interagency company projects and collaboration• Acted as lead for key solution and application migrations to cloud and data center• Vendor/VAR coordination, procurement, deployment and support• AD/Azure provisioning and internal application maintenance and refresh.• Office 365 migration and administration• Excellent business and IT support skills• On call and off hours maintenance support