John Fraley Email & Phone Number

Lincoln, Rhode Island, United States

Lincoln, Rhode Island, United States

-Oversee the day-to-day operational support for the service, including team, process, technology and incident response. -Create and drive the short/long term service strategy while aligning with cross functional partners. -Ensure the service is supportable, in lifecycle, and meets/exceeds standards for performance and SLA.

Boston, MA

Boston, MA

• Led the enhancement, maintenance, and operations of BGT’s primary co-located datacenter and AWS cloud environment for development, production, and I.T. workloads
• Managed a team of 6 system, corporate IT and database administrators across three continents.
• Converted team workflow from Kanban to Scrum to increase accountability and alignment with business goals. As Scrum Master and co-Product Owner, led team to consistent delivery of Story Points while grooming project.
• Managed team responsible for JIRA service desk queue that resolved nearly 4000 tickets annually. Drove down time to resolution by 81%
• Chaired the Change Control Board to ensure compliance with procedures for software product deployments, infrastructure changes and business-critical system changes. Deployed 400+ changes annually with minimal disruption

Boston, MA

• Led the TechOps team technical agenda including daily meetings, periodic goals and regular updates to executive team. Provided technical escalation point for team of 6 administrators
• Qualified, scoped, designed and implemented failover pair for Cisco 5555-X firewalls to mitigate a single point of failure in our application delivery
• Qualified, scoped, proposed and implemented Veracode for static code analysis and automated penetration testing. Assisted in getting flagship web application “Verified” for 3rd party security attestation mitigating a.
• Performed infrastructure availability and security review for datacenter environment and presented recommendations to executive team including CEO to mitigate risks

Qualify, design and deliver Cisco-based network, collaboration and computing solutions to clientsLed 7-person team on $900k project to completely renovate all networking for a 3 site campus on a tight 1-month time frame. Provided technical/logistical leadership to come in on time/under budget.Led 12-month project to migrate 30+ MPLS WAN and PSTN.

Provide management for engineering team, pre-sales guidance on opportunities and strategy for growing networking, systems, and storage opportunities and capabilities.

Research and implement new vendor partnerships. Provide significant growth in healthcare vertical by researching trends and regulatory requirements.

Braintree, MA

Solely responsible for functionality of 200 node, 60 user, multi-site networkMaintained Exchange, Active Directory, Cisco network/VOIP infrastructureManaged the planning, implementation, leveraging of MPLS WAN linksCreated IT security policy and disaster recovery plansCreated, interviewed and selected a candidate to fill Help Desk Administrator role.

Boston, MA

Acted as engineer/project manager/technician for small businessesOversaw Internet service changeover for 20+ node mixed OS, mixed infrastructure networkEvaluated client site and submitted feasibility study for wireless Internet installationConsulted on goals and implementation of Boston Housing and Urban Development IMPACT grant for WAN communication.

Boston, MA

Managed and provided tier 2 support for team of ten phone-based technicians supporting 20,000+ university usersMentored, trained and provided a resource for new student consultantsCreated support materials over a range of technology topics: WinXP/2000, Mac OSX, Office, Filemaker, etc.