Director Of Software Engineering
Current
Nov 2024 - Present
AeroLeads people directory · profile
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte Email & Phone Number
Director of Software Engineering at Spok
at
Spok
2 work emails found
@allscripts.com
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Software Engineering at Spok
Location
Cary, North Carolina, United States
Company size
Who is Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte is listed as Director of Software Engineering at Spok at Spok, a with 501 employees, based in Cary, North Carolina, United States. AeroLeads shows a work email signal at allscripts.com and a matched LinkedIn profile for Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte.
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte previously worked as Director of Software Engineering at Spok and Director of Product Management at Veradigm®. Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte holds Bs, Management from Rensselaer Polytechnic Institute.
Company email context
Email format at Spok
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*@allscripts.com
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AeroLeads found 2 current-domain work email signals for Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte. Compare company email patterns before reaching out.
Profile bio
About Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte
Seasoned Information Technology Leader with proven leadership in IT process change management, outsourcing and project management. Successful track record of driving IT organization start-up, transformation and process improvement.Highlights of expertise include:• Organization Strategy• Process Design• Process Implementation• Change Management• Executive Communication• Negotiation and Influence • Facilitation• Six Sigma• Project Management• Mentoring / Coaching Staff • Budgeting• Workforce Planning• IT Service Management (ITIL)• Outsourcing• Offshore Staffing
Listed skills include Process Improvement, Vendor Management, Sdlc, Outsourcing, and 43 others.
Current workplace
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte's current company
Company context helps verify the profile and gives searchers a useful next step.
Spok
13 roles
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte work experience
A career timeline built from the work history available for this profile.
Jan 2023 - Jul 2024
Director Of Development
May 2021 - Jan 2023
Senior Software Development Manager
Apr 2016 - May 2021
Senior Project Manager
Jun 2013 - Apr 2016
Director - Solutions Support & Services Architect
Supported the department vice president in setting strategic direction for a $200+ million / 1200+ FTE (70% offshore) IT operations and maintenance (OM) organization that: performs application break-fixes; provides operational support; and implements small enhancements for 400+ applications.• Developed and rolled out the Solutions Support & Services Maturity Model.-- Application and support team maturity assessment coupled with measurement of key performance indicators.-- Formal improvement plan process ties improvement plan actions to the corresponding maturity improvement outcomes and key performance indicator improvements.• Managed the development and implementation of the SSS Support Units Model-- Normalized scoring method that quantifies support effort.-- Enables SSS to compare support efficiency ($ per Support Unit) for applications of varying size and complexity.• Collaborated with the department vice president to set the strategic vision and develop a five year plan for the department.• Selected as a judge for UnitedHealth Group’s information technology innovation challenge. Winning entries were presented to an executive committee for an opportunity to receive start-up funding.
Jun 2010 - Mar 2013
Director - Solutions Support & Services Process And Quality
Established and managed a team of 8 managers engaged in the support of the Solutions Support and Services organization.• Architected the centralized OM organization. This aligned OM budget accountability with OM Service Managers and held them accountable for both financial and SLA results.• Developed corporate-wide scope definition for OM and implemented corresponding cost controls. The SSS organization has operated within budget since September 2005.• Rolled out ITIL-based incident and problem management processes to the Application Development and OM organizations. The organization now has a common and consistent language for describing and measuring OM work.• Designed and implemented a comprehensive financial and SLA performance metrics program utilizing statistical process control (SPC) techniques. This enables Service Managers to make fact-based decisions on staffing levels balanced against service level targets.• Led a Six Sigma project that increased problem resolution throughput for one application by 25%.• Managed relationships with offshore vendor and offshore captive service providers supporting the organization’s drive toward 80% offshore staffing.
Aug 2005 - Jun 2010
Offshore Sourcing Manager
Mar 2004 - Jul 2005
Offshore Sourcing Consultant
Jan 2004 - Mar 2004
Senior Project Manager
Nov 2000 - Oct 2002
Information Technology Project Manager
Feb 1998 - Oct 2000
Senior Consultant
Jul 1997 - Feb 1998
Technical Manager
Jun 1991 - Jul 1997
Team & coworkers
Colleagues at Spok
Other employees you can reach at spok.com. View company contacts for 501 employees →
AA
Alex Alicea
Colleague at SpokTampa, Florida, United States
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CG
Chris Greaker
Colleague at SpokMassapequa, New York, United States
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TB
Timothy Berry
Colleague at SpokSt Paul, Minnesota, United States
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TV
Theresa Ventura
Colleague at SpokMelrose, Massachusetts, United States
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JT
Jason Tithof
Colleague at SpokGreater Chicago Area, United States
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GA
Gary Anderson
Colleague at SpokDallas, Texas, United States
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MP
Mike Packer
Colleague at SpokHopkins, Minnesota, United States
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KF
Kelly Fletcher
Colleague at SpokNew Boston, New Hampshire, United States
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CW
Charles Wright
Colleague at SpokHaven, Kansas, United States
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MS
Matthew Street
Colleague at SpokWilmington, North Carolina, United States
View →
Alex Alicea
Colleague at SpokTampa, Florida, United States
View →
CG
Chris Greaker
Colleague at SpokMassapequa, New York, United States
View →
TB
Timothy Berry
Colleague at SpokSt Paul, Minnesota, United States
View →
TV
Theresa Ventura
Colleague at SpokMelrose, Massachusetts, United States
View →
JT
Jason Tithof
Colleague at SpokGreater Chicago Area, United States
View →
GA
Gary Anderson
Colleague at SpokDallas, Texas, United States
View →
MP
Mike Packer
Colleague at SpokHopkins, Minnesota, United States
View →
KF
Kelly Fletcher
Colleague at SpokNew Boston, New Hampshire, United States
View →
CW
Charles Wright
Colleague at SpokHaven, Kansas, United States
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MS
Matthew Street
Colleague at SpokWilmington, North Carolina, United States
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2 education records
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte education
Bs, Management
Rensselaer Polytechnic Institute
Mba, Information Systems And Operations Research
Rpi Lally School Of Management
FAQ
Frequently asked questions about Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte
Quick answers generated from the profile data available on this page.
What company does Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte work for?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte works for Spok.
What is Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte's role at Spok?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte is listed as Director of Software Engineering at Spok at Spok.
What is Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte's email address?
AeroLeads has found 2 work email signals at @allscripts.com for Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte at Spok.
Where is Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte based?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte is based in Cary, North Carolina, United States while working with Spok.
What companies has Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte worked for?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte has worked for Spok, Veradigm®, Allscripts, Unitedhealth Group, and The Hartford.
Who are Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte's colleagues at Spok?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte's colleagues at Spok include Alex Alicea, Chris Greaker, Timothy Berry, Theresa Ventura, and Jason Tithof.
How can I contact Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte?
You can use AeroLeads to view verified contact signals for Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte at Spok, including work email, phone, and LinkedIn data when available.
What schools did Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte attend?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte holds Bs, Management from Rensselaer Polytechnic Institute.
What skills is Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte known for?
Joseph Franchina, Csm, Pmi-Acp, Pmp, Spc, Rte is listed with skills including Process Improvement, Vendor Management, Sdlc, Outsourcing, Program Management, Management, Change Management, and Project Management.
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