IT Purchasing (hardware, software, SaaS, services, etc.), Software Asset Management, ivanti Cherwell Service Management, Contract management and negotiations, Process improvement.

Hardware Asset Management, ServiceNow CMDB, IT Hardware Sourcing & Procurement, Microsoft Intune device management, Process improvement.

• Primary contact for all software assets, new and renewal IT procurement activities (including hardware, software, SaaS, Support and Services, SOW, etc.), and general inquiries.• Maintain software licensing, IT contracts, and financial data within ServiceNow and Oracle to ensure compliance, strategic positions, IT budget, and forecasting.• Process improvement within ITAM – SAM Pro and Contract Management within ServiceNow.• Manage ServiceNow ticket queue and communications.• Assist in planning and development with ServiceNow and other support teams for customization and work flow projects.

• Maintain and manage software assets for 500+ titles within ServiceNow SAM Pro.• IT Software procurement and renewal of all company single-user, network, or subscription-based software within SLA.• Strategic sourcing for new software titles based on criteria, new license types, and upgrades to provide the best cost for each end-user, individual office, or company.• Submit and manage requisitions, purchase orders, vendor, and contract management of MSAs and SSAs within Coupa.• Manage and audit software license usage within portals and on-prem Windows servers.

-Microsoft MFA SME for the Service Desk, assist in corporate office employee MFA activation and support.- Internal and third-party application support.-KB article and process improvement.

Provide end-user support for Citrix and Microsoft products such as OS 8 and 10, O365, Lync, Exchange, AD, Server 2008 and 2012.Printer, peripherals, and Dell laptop hardware troubleshooting and replacement.TCP/IP, LAN/WAN, Ethernet, and VPN problem-solving.Software troubleshooting, updates, and installs: Windows 10 image, many different engineering and environmental applications, etc.

• Provide several IT services for IBM and CenturyLink.• Infrastructure alarm monitoring for data center and office hardware.• Coordinate break-fix hardware changes with internal and external support. • Start, stop, and monitor batch jobs through Control-M and Unix sessions. • Initiate and assist with outage management conference calls. • Assist in the organization and documentation of department processes and procedures.

• Provide several technical services for the CenturyLink account. • Batch Operations through Control-M or Unix sessions to initiate and monitor batch jobs for CenturyLink applications. • Infrastructure Monitoring of CenturyLink's internal data center and related hardware with Tivoli Netcool / Omnibus. • Engage support team(s) or vendor to investigate and resolve owned issues within SLA.• Coordinate hardware replacements with internal departments and/or vendors. • Initiate and assist with incident management conference calls.

• Incident Management:• Convene and lead cross-functional teams under the ITIL framework to address and resolve complex incidents and problems.• Create Problem Management reports for high-impact events.• Infrastructure Monitoring:• Server, API, and network monitoring using multiple applications.• Work with the appropriate support team or individual to investigate and resolve alerts.

• Tier 1 phone, chat, and ticket support for the CenturyLink internal corporate help desk. • Windows Server 2008 Active directory end-user support, unlocking and resetting of IDs in AD and all applications. • Remote desktop support for Windows 7 OS software/hardware issues, and other application issues. • Troubleshooting of wireless, VPN, and LAN connections, PC hardware and software, printers, and How-to’s.

• Phone and remote software support for WIC state-run API and proprietary software.• Flood Insurance site admin for creating, modifying, and troubleshooting end users, and daily FTP data transfers. • Create and maintain a help desk FAQ database for current and new hire employees. • Procedural writing for WIC health clinics for software updates and daily directions.

• Support Engineer at Sprint for circuit connects, disconnects, and troubleshooting. • Cable Order Management for Port-Out VOIP provisioning with phone and email support for all cable partners. • Team awards received for Port-Out Team Employee for March, April, and May 2008.• E911 address validation, and error corrections in ALI E911 mainframe databases.• Go to person for side projects within E911 and circuit teams.