Justin Fraser Email & Phone Number

Hamilton, On, Ca

Hamilton, On, Ca

Toronto, Ontario, Canada

Working with our sales team, I provide support directly to our customers and salespeople to ensure a smooth after-sales experience via phone, email, and through online webinars, and I provide pre-sales support for our sales team by helping them find the right configuration of instrumentation for our customers. I analyze where common failures and issues arise, provide feedback to our factory team, and address them with our customers proactively, ensuring customer success in the long term. To… Show more Working with our sales team, I provide support directly to our customers and salespeople to ensure a smooth after-sales experience via phone, email, and through online webinars, and I provide pre-sales support for our sales team by helping them find the right configuration of instrumentation for our customers. I analyze where common failures and issues arise, provide feedback to our factory team, and address them with our customers proactively, ensuring customer success in the long term. To further enable this, I work as a liaison between the sales and service teams to make sure we are properly communicating with each other and helping the two teams be as cross-functional as possible.I also create videos and host webinars regarding new or existing products for both new and existing clients to make sure they know exactly what products Anton Paar has and how we can support them even further. Show less

I provided on-site support to our instrumentation customers through maintenance and repair work across a wide variety of industries, including breweries, academia, and the petrochemical industry. This included scheduling visits with clients, providing direct on-site support to them, and ensuring they were satisfied with their products. I also supported many customers remotely via email or phone, actively troubleshooting issues and solving problems.

Toronto, Ontario, Canada

For one year, I was promoted to Field Service Team Leader due to my outstanding performance as a Field Service Representative. In addition to my ongoing responsibilities as a Field Service Representative, I was the leader for a team of five other representatives, ensuring we properly exceeded our targets for customer satisfaction, organizing training sessions for newly hired employees, and acting as a mentor for the whole team.

Coboconk, Ontario

Originally a cashier, I have risen to manage both the service department and store for the marina. Duties include:-Customer service in person and by phone, including sales experience.-In charge of employee time management and organization of duties.-Update inventory on a monthly basis.-Ordering and expediting shipment of goods.-Handling of customer and business accounts, through use of Excel and Quickbooks.

Appointed various positions over two years as a staff member for two Model UN conferences: McGill Model United Nations (McMUN) and Secondary School United Nations Symposium (SSUNS).

Certificate, Product Management

10 week online course to build essential Product Manager skills. Learning Lean and Agile product development methodologies, how to develop.

Bachelor’S Degree, Major: Chemistry, Minor: Computer Science

Activities and Societies: International Relations Student Association of McGill, Chemistry Undergraduate Student Society, Intramural.

High School